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Chatting system is no good , for the amount of money ones spent on travel with Avianca it would be nice to speak to a humanLuckyB
Fraudulent Activities
I’m really disappointed about my last reservation made by Avianca LifeMiles Hotels, since at the moment to arrive to the supposed hotel address, it didn’t exist, and although I called them several times, they never gave me any solution. It was really disgusting, and irresponsible, fraudulent and ilegal. So sad to see a supposed reputed airline program affecting their customers.Show lessGreat Entrepreneurship
Terrible as Avianca is getting a cheap airline
The app doesn’t work properly! The website doesn’t work properly! Call center take hours to answer!!! Check in online have so many problems and if you don’t check in online they charge you at the airport!!! Avianca is getting such a poor airlines! Not recommended…Andravid
My review
My trip from Medellin/Cartagena was a very good experience. Will travel again with AVIANCA, and will recommend to anyone traveling to any place where AVIANCA goes.chiquitqa
Be aware of mobile boarding passes being deleted
Despite using mobile check in to acquire my boarding passes, they were deleted from the app and Wallet after checking in my bags and receiving physical passes. They were not available to download after checking in and this caused confusion for gate agents and myself when I didn’t have access to the mobile boarding passes and wasn’t aware the passes were deleted.Show lessjrstub
Terrible service.
Had to wait 2 1/2 hours at the airport for our luggage. No one from Avianca ever showed up to give an explanation. I’ve tried calling and no one was helpful or even offered an apology. I’ve never had this issue. But twice with this crappy airline.flight520
Can’t do anything and no tech support
Downloaded the app per their suggestion in their email, to prepare for my upcoming trip. I can’t add my trip because every time I enter my reservation number and last name, they say it’s wrong. It works online on the website and through their WhatsApp customer service, but not on the app. Pointless app and was basically told on the phone oh well just use the website because we don’t have tech support. Awesome.Show lessRagzy10
Can’t check in
What is the point of this app if you can’t add your trip here? I add the reservation number and last name and the button doesn’t enable, leaving me without any way of moving forward. Additionally I tried creating a lifemiles account and it gives me an error on the creation page that reads: “Your email is not associated with lifemiles, contact support…” THIS IS WHY I AM CREATING AN ACCOUNT… Please do betterShow lessSnazzyOz
Its great but sometimes managing trip is
Not possibleNicaEsteliBanningCA
Great flight to Managua
Couldn’t have been more please with my last flight with Avianca. Nice seats , very clean. Plenty of room.tu hermano en Cristo
