Leave a Review avianca
Terrible
It has been a while since I was forced to work with such a terrible App. It’s absolutely useless. What is worse is that customers are forced to wait hours when calling the 1-800 number. Bad App and terrible customer service. The only reason I keep using Avianca is because it’s the ONLY airline that flies to Nicaragua. They have a monopoly right now so they do whatever they want. It’s truly sad.Show lessRomanaka
Better acomodación
Service better than the other airlinealexsantos1973
Worst app ever
Can’t pay with valid credit card, can’t add luggage, app refuses to acknowledge valid reservation number or valid last name 90% of the time. I had to book through Expedia.Meh446764280864 q
Not a good app or website
Couldn’t purchase my ticket directly through the website. And now can’t check in over the app. Those two things are pretty important.Costa Rica flyer
Worst Airline Experience Ever!
Customer service is extremely rude, unprofessional and unhelpful. Their guidances are not clearly stated anywhere resulting in a lot of restrictions. They made me lose my flight for not having a physical COVID card (even though my picture worked for everywhere else), worst thing is, in Colombia I used the same picture at customs and they had no problem with it. The airline attendant just wanted a power trip and not allow multiple people on the flight.Show lessNicohg93
Does not work
I have changed my password 3 times in a couple days. The passwords work fine on a laptop but “are invalid” on the app. YES, I checked my imputa thoroughly. Takes forever to load. Keeps changing back to Spanish despite repeatedly choosing English. Many other problems with it. Three years ago it was great, now save yourself a partial headache and use a web browser. If you want actual answers from people though don’t count on it either via chat, WhatsApp or phone. The first two ask a bunch of questions & tell you they cannot answer the simplest question as they are training and to go to help which is what people do before resorting to “chat” or call the call center. Good luck getting someone on the phone nowadays.Show lessCharrliez
Small bug
When I enter my last name to add the flight, it must be in all capital letters. Seems like a trivial problem to solve but very confusing for users.FfgjhFgjjeshh
Horrible
Horrible, prices fluctuate every minute I spend 4 hours trying to get some flights and the system never allowed me to pay. I ended calling Avianca. Very upset and disappointed of this serviceccccccccccccccc11111
Terrible app
Can’t do anything without it loading a website that clearly isn’t designed for phone screen. Even with a 6.7 inch screen non of the content for adding services ever fits and is such an annoying process that take me nowhere.CVJfast
Very pleasant
Efficient and welcoming always attentive and very polite wouldn’t recommend any other airlines to my familyMe.W.S
