Leave a Review Bank With United
Helpful but Frustrating
I enjoy the app and it is convenient, however there are many glitches or times that it doesn't work and I have to uninstall and reinstall in order to have access to my account.Joey Joperson
It works... sometimes
The United Bank app is below average compared to other banking apps. It is generally slow and login takes a very long time (sometimes minutes on end of a spinning circle). But, when it does work, it’s alright. Tells me my balance, allows transfers between accounts, and allows for other minor features. This is a step in the right direction, and having an app is better than having no app, but it still does not stand a chance against other mobile banking apps like Chase. To be honest, the United Bank web interface, while clunky and antiquated, still is a better option than the app.Show lesszsohrab
Superb SMB online services
I’ve worked with a number of banks and find United Bank to be superb. Their online services provide a lot of convenience for me and my business. They proved very responsive when dealing with an online security issue related to unrecognized transactions on my account.deryckj56
Face ID and tech support
I have had my new phone for several weeks. Your app has. It recognized my Face ID. I called your tech support and the woman had just been trained and told me it took 2-3 weeks. It’s been over that time. I log in frequently.awoodaldie
Works great, when it works!
I have had to uninstall and reinstall this app many times and sometimes when inconvenient. It will suddenly and without warning stop accepting my Face ID or Pin and even when I put my full password and verification in and it is all correct, it tells me it can not validate my login. This causes you to uninstall and reinstall the app about once a month.Show lessaweserwv
Needs to have more current technology
Would like the app to have more updated technology and features, like being able to deposit a check through the app without having to physically go to the bank. Sometimes it is unavailable to use, which is inconvenient.ktick504
Terrible banking app
Every single time I sign on to my account I have to enter my password and have a text sent to my phone to verify it’s me. Touch ID never works. I always get an error stating they temporarily can’t sign me on. There is no technical support link to get this resolved. I was hoping a bad review will get someone to speak to me on this issue, but I doubt that will happen. With so many good reviews on this app it’s obvious they have paid for them.Show lessJables Supreme
It did work then it didn’t.
App worked wonderful until some update. I’ve been to the bank to repair or whatever. United turned it over to technical guys and still won’t work. It’s been 3 weeks now and I’m not happy. I depended on that app all the time. Two months or more and my app still will not access my account. They say techs are still working on it. More than 2 months.......they need NEW techs and repair their app!!! FrustratingShow lesskryan73
Password Bug
Fix the bug because the login issue still remains a problem with password saying its wrong. After typing password correctly multiple times and the disables the user from logging in. With password saved even with touch id on iPhone says it wrong and disables you from logging in. Then have call customer service to reset.Show lessPeacefulviel
Never works
Very frustrating that this app works less than it doesn’t. I can use it maybe 2x out of every 10 times I try to log on. When it does work, touchID doesn’t work and I have to log in, answer security questions, wait for codes to be sent to my phone. It would be quicker to drive to an atm to check my balance—and it’s frustrating to have to wait until I can log onto a computer to see account activity because the app never works.Show lessHemo.Mom
