Leave a Review BURGER KING® App
Good app with awards but unable to edit sandwiches
So I’m not sure what’s going on but BK’s Slogan has always been “Have it your way”. This app however doesn’t allow you to actually edit the sandwiches save for options like adding cheese or bacon to them. Take a Whopper by example - I hate onions, at least the kind used for sandwiches (onion rings are acceptable) and the app makes it seem like you can edit it - just nothing ever happens. You click the pencil, you click the word that says “Regular”, you click the word Onions or even the picture and it’s no good - the app freezes for a few minutes and you can eventually scroll through it again but it’s impossible to edit to remove onions or add extra pickles, etc.
For someone who may read this - picking off the onions still leaves the taste of onion on the burger. I’d rather it not be made with them, thanks - if I had an allergy “picking them off” wouldn’t stop me from having an attack from them. Thankfully I’m not allergic I just can’t the taste or smell it brings to the burger.Show lessTVthePunisher
No cancel option
I had an unfortunate experience using this app to place an order. I usually use apps to purchase food from fast food restaurants when I’m getting off of work as I don’t carry card/cash due to my line of work. This way is just super convenient for me. After placing my order and heading to the BurgerKing, there a was festival happening nearby and it was just too busy making it hard to get to and from burger king. I truly didn’t have the patience to deal with the crowd just to get a meal so I left. I did this thinking I would be able to cancel the order and change locations. There was no cancel option. I was charged and without a meal. I contacted support via email and immediately received a response. The good thing is they did give me a credit but I had already bought food from a 2nd location thinking I’d get my money back. At that point I preferred my money back instead of a credit. Outside of using the credit in the future, I will not use the app to place an order until there’s a cancel option on my end like the Wendy’s and McDonalds app.Show lessQueenVictorya
Absolutely horrible
I went in to get lunch on my break! The service was very slow to begin with but I stayed anyways because I did not have much time. When I received my order it was not right my sandwich was thrown together and was not cut in half like I asked! I told the young lady at the counter I believe her name is Solmary and she took it back to the manager so that she could fix it! Well the “MANAGER “ seemed to be aggravated that I wanted my sandwich fixed how I wanted it (I mean I am paying my money) well since they seemed not to care about customer service I asked for my money back because why would I spend my money in an establishment where they CLEARY don’t care about their customers! Several of the employees working in the back began mouthing off saying that I need to “GONE ON” with that and I said I sure will and I would be writing a review! Well when I said that the cashier up from named Solmary said “WE DON’T CARE”. This was absolutely HORRIBLE and if the employee don’t care about the customers then they should not be working with customers because consumers are the ones that pay their paychecks! I will NEVER but from the Burger King again because their actions were inexcusable! They could definitely use some type of customer service trainingShow lessneguee
Developer Response
We’re bummed to hear that you didn’t have the most ideal experience. Hit us up at BK.com/support so we can look into this for you.VERY DISCUSSED!!!
I really enjoyed the website was completely easy to use, was an extremely easy platform to follow!!🤩 On the other hand I ordered through the mobile app last night to pick up in Blythe California, I placed the order around 9pm. Was there around 9:20pm. My order hadn’t even been started to be prepared, which wasn’t no big deal figured at least my food would be freshly made since I customized my food for my way. My order purchased was $31, so I felt at best I would be getting fresh food. Except the food I received was HORRIBLE AND YOU COULD TELL OLD! I customized requests for absolutely no condiments on my burgers it looked like the opened old food and scraped off the Mayo and added the requested extras, the poppers and cheese sticks were dried and hard in the inside. Same with onion rings and fries. The only thing that was fresh was the 8 piece nuggets I ordered for my dog’s. This was extremely disappointing, like most people we are barely getting by so unable to AFFORD GOING OUT SO FOR ME TO SPEND $31 for old Horrible food, sincerely PISSES ME OFF!!!😡🤬😡🤬🤬🤬🤯Show lessMichele Luckey
Absolutely horrific on iPhone 7
First and foremost, this app KILLS the battery. It needs to refresh each and every time you switch off the app. Searching and selecting a location takes at least a minute; 3/4ths of which is spent twiddling your thumbs waiting for the app to respond. Trying to pay at all is a nightmare. I got to the payment screen and my phone got hot enough to fry eggs. Not to mention the fact that the app would be unresponsive for LITERALLY minutes at a time. I had to stick my phone in the freezer to cool it down enough for the processor to work at normal speed. I have no idea how a BURGER APP of all things cripples a smart phone but I nevertheless am appalled. And God help you if you need to add a source of payment, because the app will make that take as long as possible. I spent 20 minutes trying to add a credit card to the app so it could add $10 to my crown card because it had insufficient funds, only for it to tell me it was invalid (why would you not have the option to pay at the store??).
So basically I spent 30 minutes on an app only to walk away with nothing.Show lessCommanderX24
Major app issues
My husband and I have been using the app for several years. He started having issues last year with not being able to get the 4 digit coupon codes anymore, only the 6 digit codes which none of the Burger Kings near us take. He has called BK several times for help with no action taken. I started having issues with my app last week. It just switch from 4 digit codes to 6 digit codes while I was standing in line getting ready to order. They don’t take them at this location or any others that we frequent. We eat at BK at least twice a week sometimes more. I called corporate yesterday and they told me they sent the issue to the tech dept and that I should be receiving a response in my email within 1 -2 hours. Guess what haven’t heard a thing. Very disappointed. We used the coupons on the app all the time. Since they changed the app to mobile ordering it hasn’t worked right. Very disappointed with BK and the non resolution of the issue. Not even a phone call or email to say they don’t accept 4 digit codes anymore. However the person I spoke with at corporate yesterday told me that most places haven’t changed to 6 digits codes yet and the 4 digits are what most stores accept. So why can’t I get them?Show lesstaptag24
Developer Response
We’re bummed to hear that you didn’t have the most ideal experience. Hit us up at BK.com/support so we can look into this for you.Bad service to good service
To be honest I love this app. But I had a bad experience today at a Burger King when they didn’t give me a 2nd package of sauce after I ordered 4 items. They tried to charge me 27¢ and didn’t even give me ketchup. I would’ve complained to company Headquaters but they’re the ones who probably told them they can’t give sauce because of inflation. The manager literally told me “you can’t put sauce on fries”. I personally know she was having a terrible day and trying to abuse her authority on me. That’s exactly what it was, but instead of arguing at all I just took my food and left very calmly. I’m thankful I didn’t turn over a trash there; instead Burger King just lost a customer until they give me a few free meals. I understand trying to save money, but to act the way she did and I’m not even detailing 25% of how bad she was.., that’s unacceptable to me.
Update: Burger King Headquaters helped me out and forwarded my complaint. Hopefully this doesn’t happen to anyone else. I love Burger King!Show lessMike White 1stMikeWhite
What’s up?
What’s up Burger King? I’m 70 and been eating your meals for many years, from California to Arizona, never have I ever had an issue with any of your restaurants and or the way you operate your business, such as specials that comes from the corporate office, manager specials, coupons, specials that are on television, until now, the end of January 2022 and February 1st. I saw on television and was impressed with the special $5.00 meal, well I’m sad to report to you that not all of your restaurants are honoring the price, I’ve been told from two restaurants that the meal is in there system for $6.00 and they can’t and won’t change the price and honor your advertisement, now one dollar plus the tax isn’t a lot of money, but some of us are on a fixed income and every dollar is more valuable than a few years ago, but that’s really not the point, you at corporate take the time and money to run this special for your customers and a number of your restaurants don’t honor the price you set, now, that makes me question your operation of business, how can I trust your organization if your employees are not willing to observe what comes out of corporate? As a long standing customer, I hope you get this under control, thank you for letting me express my thoughts. ☹️Show lessAl 2525
My own little slice of Burger King Heaven
For years I would have to drive all around town to secretly quench my overwhelming Burger King thirst, but NO MORE.
I used to visit my local BK so frequently the staff would start to make fun of me. This happened for months and got to the point they would do it openly and sometimes even with other customers.
I remember once when an employee told the family behind me they could cut in front of the “little fatty chicken fry boy” because I had “no where to be for no one who loves me”. It was at that moment I realized I would have to start visiting all my local BKs evenly and at different points in the day. Making sure to mixup in person visits with drive through trips. I started charting my visits and that worked for many years.
However, recently my yearning for BK has ran that well dry. I get mocked at every BK in the lobby and at the drive through. They all recognize my voice. That’s all changed though now with the BK app. I can order my food anonymously and have it delivered that way also! The only hiccup I ran into was noticing the same delivery man bringing me food, I cut that off at the bend though and now I make sure to 1 star every driver to ensure I don’t get the same driver!
From the bottom of my heart thank you so much BK, your app saved me a world of embarrassmentShow lessForrest Bower
App overcharges you a LOT and customer service doesn’t respond!
Watch your receipts like a hawk if you use this app. They may be overcharging you big time! I placed an order with the app 4 days ago, and the subtotal it showed on my review order page was different from what the app charged my credit card. I was overcharged by over $11! The email receipt I received clearly shows the amount charged is completely screwed up. When I submitted a help request through the billing support section of the app, I got an email saying someone would be in touch with me within 24-48 hours. Nope. I sent another request today. Nope. I finally had to put something on the BK Twitter feed to get them to even open a case. This app, and even the regular website, has been hit or miss for ordering in this area (Chattanooga) for at least a couple years now. A lot of times it just flat out doesn’t allow you to order, although I’ve used the app here plenty of times in the past. They need to just flush this app and start over with something that 1) works consistently, 2) doesn’t overbill customers by almost $12 on an $18 order, and 3) gets you a response from customer service when you submit a help request through it.Show lessChattKel
Developer Response
We’re bummed to hear that you didn’t have the most ideal experience. Hit us up at BK.com/support so we can look into this for you.
