Leave a Review BURGER KING® App
The app is good when it works
Overall the app is good it’s when it work but doesn’t work that’s the problem the majority of the problem is it’s very glitchy it’s very laggy and for something that should be fixed because it’s 2020 literally all those issues could be easily fixed. I get discounts all the time popping up my notifications however when I click on the notifications it will not let me login it will not let me even look at the menu it just gives me a white screen for hours and hours. this is not a good way to have an app out if you have an out make sure it’s fixed. And another thing if you order from the delivery on the app it does not work because not all their restaurants are not connected to the delivery system. Making me lose a few bucks which is totally unacceptable.
Even if I change my passwords right a few minutes before and then put in the right password it won’t let me login. And if it does show up the login page which it doesn’t anymore. It will take about 30 minutes to see anything it’s not an easy app if you wanted to coupon honestly go online and try to find one or wait until it comes in the mail because that’s a lot quicker.Show less2000Nat22
Developer Response
We’re bummed to hear that you didn’t have the most ideal experience. Hit us up at BK.com/contact-support so we can look into this for you.Just needs some bugs fixed
Overall I like the app. Here are the issues as I see them. When customizing your order, there is no option to remove a normally included condiment. The outings are light, regular and extra. So the diligent employees ask if you meant light or if you wanted the option left off your order. Also, the drink options in combo meals are not complete. The soft drinks are listed but there is not an option to order an iced tea which I believe is the same price. The app says it's checking with the local/chosen store before finalizing the order but it doesn't. Twice I've placed an order that should not have been accepted. One time the store was closed early for cleaning. The other time I ordered a milk shake but their machine was broken. Most recently, the app has been glitchy. Just today I was going to place an order. It took several tried to get to the order or deal screen (the home screen appeared to be nonresponsive). Once I could get to the offer/order screen, it key me choose my order then went to a blank screen and froze (tried more than once). This has been happening more often recently and as I usually place an order just before leaving the house for work, if the app doesn't work I choose another restaurant.Show lessJorr98
Scam scam scam
I would love to give no stars, but you can’t. So there is a current PS5 promo. You might have seen something about it on tv or on the app. Great promo. If it wasn’t a money grab scam. The proof is that every time I have tried to enter my receipt info from my in store purchase, it doesn’t work. You try to enter the info, and it locks up. Now I say it’s a money grab, because the only way you seem to be able to enter the contest/promo is by placing an order through the app. The app only takes credit or debit cards. And if you see how many people have issues getting refunds for app purchases, it shows they just care about taking your money. The app doesn’t take gift card (money already spent) so they just want to push the promo as app based, even though they say you can enter your receipt info (which is broken), so they can get money now that it’s hard to get refunded. And when you contact support, they just send a reply about clearing your cache, and so on. Done everything on the list. Can’t get it to on on my phone, tablet, laptop or desktop. And they don’t care. Nothing but a cash grab scam.Show lessjec15
Absolutely Frustrating
This app definitely needs lots of work. There are too many bugs in this app that it prevents me from completing any order. Sometimes, when I add another item to my order, and I decide to edit an item in my order, all the items except one will be removed from my order. Sometimes, a coupon won’t be added in the order when I added the coupon to my order. When customizing my burger, it resets the customization to its default option after several seconds, so I’m rushing to customize the burger before it resets the customization. This time, I can’t even process an order. When I want to start an order, it will ask me where I want my order to be placed at. Then I pick the restaurant I want, but when I press the “Order Now” button, and nothing happens. I don’t know if it’s processing the action, or the servers are busy, or perhaps the button doesn’t actually do anything. I waited for a minute to see if anything happens, but nothing happened. This is the first time I’ve encountered this bug. The inability to complete my order prompted me to write this review.Show lessWhisky9809
No customization for Breakfast items
I was shocked at the lack of the ability to customize your order when ordering breakfast items via delivery. Also, I had ordered two coffees with one being regular and the other being decaf (significant other CANNOT have regular caffeinated coffe), I was further shocked I there was no option to add any creamer/sugar/splenda, just straight up black coffee (McD’s and Wendy’s offers this in their respective apps).
Received my order and to which the two coffees I ordered were not marked on the cups in any way, shape, or form. I know this is error on the employee preparing the order and not the app solely, but there should be a comment section at the very least to further state special instructions for food allergens or the like. So taking caution I tested each coffee to figure out the decaf and thought it was identified.
Nope!....Significant other ended drinking some of the regular caffeinated coffee and that didn’t go over so smooth with the heart rate but she is fine now thankfully. Unless these obvious oversights get resolved, I will skip the blatant hassle and potential danger of using this app until these issues are addressed entirely! I don’t understand, how are these very basic elements absent from your app and as a blatant oversight?!Show lessKeo07
Developer Response
We’re bummed to hear that you didn’t have the most ideal experience. Hit us up at BK.com/contact-support so we can look into this for you.Horrible refund policy and customer service
After I placed a mobile order and my card was charged, the “manager” said the ice cream machine was down and they couldn’t give me the shakes I already paid for. I asked for equal value in food and they refused. I said my credit card was already charged for food items and this individual (who refused to give me her name) said to take it up with the app and closed the drive thru window on me. I sent 3 emails to customer service from the app and have been waiting almost 2 weeks now with no response. This is the 2nd time this has happened and I never got a refund either time (total of nearly $20 charged on the app and no food or response). If you are going to use this app, I highly recommend that you only use it to display coupons prior to payment and not use mobile orders (they literally steal your money).
Update: After weeks passed, I received a message from a BK representative asking to call back to resolve the matter. I called back numerous times only to be sent to a voicemail message box that was “full” (couldn’t even leave a message). I also received an email with a customer service link (link didn’t work) and an option to change my review. I’ll change my review if and when they make this right.Show lessisaiah73098
Developer Response
We’re bummed to hear that you didn’t have the most ideal experience. Hit us up at BK.com/contact-support so we can look into this for you.All in all, absolutely horrendous!
I don’t know if they have someone in India or Eastern Europe making their apps anymore, but this app is ridiculous when it comes to the ease of customer use. They ask you to pick a restaurant each time, so you have to go to your favorites and pick one. Then, God forbid, if you have chosen a deal that they are offering, it becomes such a complicated mess that I literally drop off snd start the McDonald’s app. Today I had the misfortune of ordering a deal with other items. I worked through all the hoopla of paying Apple Pay which was approved. Then it tells me that the chosen restaurant would not except my order for some reason. Apparently restaurants are allowed to skip on preparing whatever food they don’t feel like making that day. I had to make a 10 mile trip to two different restaurants, starting the order all over again, fearing that I was going to end up being charged twice, which I’m still not sure about. If they were planning on getting more customers with this app, I think they all need to go back to the business school to learn a new way of doing things. Because what I can tell from my experience, this app is just as bad as the 70’s condiment selection that they offer inside their restaurants, pink sugar substitute and all.Show lessAZ in KS
Developer Response
We’re bummed to hear that you didn’t have the most ideal experience. Hit us up at BK.com/contact-support so we can look into this for you.Great job by the South Burlington BK
These folks are absolute all stars, I swear they couldn’t have had more than 4 people on all day but nonetheless handled huge rows of car after car after car at their drive thru each time I passed by, then once I thought “hey why not share BK with my gf for the first time?” and she’d never had it (was always a McD’s person) but then today the crew at our location made her custom order (thru the app) so perfectly that she said she has fully converted...and wanted me to go get another for dinner! So I’m back at the same place, they’re making the same order for her again and couldn’t be cooler about it, in spite of what I imagine could only have been one of the longest and busiest days in history (that I personally witnessed). Thanks again to the team at your South Burlington Shelburne Road location — they helped brighten our day today!Show lessTheRealJakkYukk
Technical Issues with App
EDIT: I was contacted a day after writing my review. Despite my frustration at the time, I am glad that the BK Team took time to reach out and resolve the issue. Despite the fixes the app may need, their act of taking accountability was superb.
To the BK Tech Team, if you’re reading this please contact me.
I’ve used the BK App for more than a year now and my experiences have varied. There’s been times that I’ve made an order through the app with absolutely no problems. However, there’s been many more times that the app has given me some sort of issue. Based on the reviews, it’s clear that the app needs PLENTY of work.
Now you may be wondering why I decided to post a review until now. That’s because I now have several screen recordings of the app providing issues. Today, specifically, I was using a coupon that required the purchase of another item. The coupon and additional item were visible in My Cart/Checkout (and in the screen recording). However, after paying, the order completely erased the coupon. Given I was on my lunch break for work, it made a lovely afternoon, very inconvenient.Show lessEFRCZBNKFd
Developer Response
We’re bummed to hear that you didn’t have the most ideal experience. Hit us up at BK.com/contact-support so we can look into this for you.App kept glitching
The app kept glitching every time I tried to place my order. Whenever I tried to customize my order it would reset the order and place all the standard settings to all the sandwiches when trying to order the $25 bundle. Very frustrating. The couple times I managed to get to the end and place the order, it said the restaurant wasn’t available. Has to “start over”. I ended up just ordering the bundle at basic settings for all the sandwiches, which was the only way the order would go through to the restaurant. I would’ve ordered from another place, but my boys that their heart set on Burger King this weekend. Oh well, I hope someone at BK is able to read this and fix the problem.- This was last week.
Tried it again this week with same issues. Also, for some reason IF I made it to the end it said order could not be completed because it couldn’t connect to restaurant. But if I leave the order as simple as possible, magically it connects to restaurant. This likely the last time for a while I’ll order through BK app. Twice in two weeks.Show lessSoccerfan109
