Leave a Review BURGER KING® App
Really bad app/ Customer support
I’m not sure why this app has a 4.7 avg rating it has been a consistently awful experience. The app chronically has an issue successfully submitting orders because if there’s some kind of unexplainable issue it will not tell me ANYTHING until I submit the order for payment then it will inform me that the “restaurant is unavailable”. Interestingly the store isn’t ever actually unavailable the app is simply bugging out and won’t accept my specific order until I resubmit without removing my allergens from the order. Secondly, I have ordered food within the breakfast time frame only to be informed after the order has been reassigned multiple times that they won’t make it, and the only way of contacting support to request cancellation or a refund is by email meanwhile the order is being reassigned again and again. This is not 4.7 avg rating experience I don’t know what everyone else is doing but this app is one of the crappiest pieces of tech I have EVER used in recent memory. If you are an unpaid reviewer please don’t encourage them if you are a paid reviewer please have some sense of how ethically inappropriate this is for such an incomplete app.Show lessBurnedPheonix
When You Get The Craving - Order!
I do not get that flame broiled craving to often, but when I do the Burger King app makes satisfying that need easy. I have range of offers/coupons to choose from and I can decide on delivery or pick-up. The App allows for the “have it your way” experience that we actually don’t use in-person to often and customize each burger and sandwich to each persons desire. And yes, the orders have come perfectly prepared from our restaurants to order - me extra pickles & onions, the wife has nothing but tomato and lettuce on her Big Fish, the boy gets his burgers no sauces and and the daughter says “bring it all on with the extras!” App easily lets you customize to each persons tastes. Order status is tracked and you get push notices when it’s arriving. So far, food has arrived hot.Show lessbird, lime, not spin
Frustrating!!
This app has some good deals on it that I would like to be able to use !! This app is not at all user friendly!!! We were there last week and tried to use one of the offers that required us to use the app. We were not able to complete the transaction!! Most of the checkers have no idea how to use the app either! We went back this week and the order was still in the app. We thought we would try once again to complete the order. When it finally went through, it had forgotten that we were to get a free whopper when we ordered the ChKing sandwich. The price for the ChKing had gone up $.70 as well since the last week. I hate seeing good deals and not being able to get them!! You had a great app at one point in the past and we used it frequently. Please see if you can’t make this one simple to use and encourage the managers to train the staff to be able to help people in case they do have problems!! Thank you in advance for your prompt attention to this matter.Show lessConfused in SD
Constant Change is Annoying but it is Improving
I have been using the app since the first Covid lockdown last year. Every time I use it the version and features are different. That’s annoying but alit seems relatively complete and coherent now, so hopefully the future changes will be less disruptive.
Last year there were a lot of great deals available through the app. Now it basically just accesses each store’s menu and pricing. I am sure that’s appreciated by the franchise holders more than by the end user (lol) but it’s better than having the stores pull out or refuse to honor the deal on the app. (At one point the process would just get stuck when what you wanted wasn’t available. Now that they check with the store every time before you order that doesn’t happen.
So in the end I think this app will be adequate and work as expected for most users. It’s not going to help with prices but using in store pickup saves a huge amount of time vs using the drive through! It’s also much easier to do counter pickup than the drive through when I am on a motorcycle, which I often am!Show lessso I J f try on t
Altamonte springs location
This was my second trip to this location. The first time I left without purchasing I had 20 minutes left on my break from work and the two workers during lunch time were extremely backed up on orders. I waited 10 of my 20 minutes just to be acknowledged at the counter. To then find out No burgers or fries were ready. There was nothing I could take quickly and go.
This visit I had more time and I ordered in advance on the app for pick up through drive through.
There were two cars ahead of me I still had to wait not terribly long. But the mozzarella stix. We’re as hard as a rock both inside and out.
The burger was just ok. I love Burger King and coming from NY everything was always ready and hot and fresh. Sadly I have not had a good experience in Altamont springs at all.Show lessNY❤️🍔
Will only order delivery with the app!
We are avid DoorDash customers and order from them sometimes a few times a week, but we HATE it when we want to modify menu items and the DoorDash app won’t allow us to make the same changes as we could ordering at the drive thru! That’s why I am SO HAPPY I found the Burger King app for us! (I wasn’t used to using apps specific to each restaurant until now) DoorDash doesn’t allow simple changes like extra cheese, and for Burger King you can’t even add special requests. So luckily the Burger King app allows you to delete ingredients, add extra or make it light. EVERY INGREDIENT on EVERY SANDWICH, not just the common extra cheese or no pickle! Thank you, Burger King, for remembering “order it your way” should be possible no matter how we are getting our order!!!
BTW, I’ve tried to post this for what must be TWENTY TIMES or more by now BUT every time I try it tells me my nickname has already been taken! Pretty ridiculous when I enter something like “frustrated no nicknames are left” and a message pops up that it’s taken! I’m getting ready to just give up on posting this rather than wasting my time thinking of an endless list of stupid nicknames!Show lessUgh!l!
Your order couldn’t be completed
As a family of six, staying home during the pandemic, we occasionally like to mix it up and bring something home for dinner. I dread every time the kids vote for Burger King. I’ve gotten pretty good at using the various fast food restaurants apps, and Burger King by far as been the most glitchy out of anything I’ve used.
The worst part of using the app is after I get everyone’s order in, I click on checkout and get the “Your order couldn’t be completed” error message. Why is this so bad? For those who haven’t used the app, when you get this error it forces you to empty your cart and start over. As someone who works on this technology behind the scenes, this is the worst sort of error message that you give a consumer. You want me to enter the entire family’s order (6 orders) in again? I try one more time, usually get the error again, and then veto the family and go to the arches instead.
I’ve tried to be patient, as it does seem the BK technology team is making improvements, but after running into this error today, I give up. I’m banning BK for family dinner in night until further notice.Show lessjhmilos
This app is so hit or miss
The idea of this app is great. Everything all in one spot to place my order. Sometimes, it works just as expected. But more often, it is so buggy. I’ve had the location not confirm, no matter how many times I try, and have ended up selecting a different restaurant to make the order work. I’ve had offers not load so I can’t claim them and end up buying food somewhere else. And now, I CANNOT get the order payment to happen. I’m getting the error that my payment won’t go through and to check with the cardholder. So I input a totally different card, same thing. Then I waited two days. Same problem. My husband has the same original card on his account and his order went through just fine on the first try. The user experience with this app is lacking.
I originally started using this app because of the T-Mobile Tuesday promotions. I hadn’t been to Burger King in years before that, but have used it more since downloading the app. But really, the app is making the experience not worth it. I’ve wanted to claim this week’s free whopper and no matter how I’ve tried, I can’t get payment to go through.
The app feels like it has too many screens in the order process and somewhere along the way, something always seems to break.Show lessTennisAng
Developer Response
We’re bummed to hear that you didn’t have the most ideal experience. Hit us up at BK.com/contact-support so we can look into this for you.Frustrating and useless
I’ve been using the app on and off for about a year or two for the only reason that it either works perfectly or it just doesn’t work and takes up storage space on your phone and wastes your time opening and trying to refresh. Recently the app has been useless and disappointing because where I live I don’t get the paper or mailed in coupons so I rely on the app to get some good deals but what’s the point when it doesn’t work, not even to peak at the coupons I have picked eating at other restaurants then going to BK only because the app doesn’t work especially right now at these times of the virus you can’t have even order online you get through all the trouble of adding everything all the coupons and food only for it to tell you “your order cannot be completed try again” and then the app takes all of the food off your cart and forces you to redo everything only for it to do the same thing and not make any progress towards an order. There have been days where I’ve thought I’d rather go to Arby’s then Burger King and that’s crazy because the only good thing there is the curly fries but if their app works better it’s worth filling up on then going through all that pain. Please developers work on your app fix all these issues the app has I’m sure I’m not the only one with these problems.Show lessPapaericano
Developer Response
We’re bummed to hear that you didn’t have the most ideal experience. Hit us up at BK.com/contact-support so we can look into this for you.Great offers, and a vastly improved app
OLD REVIEW: So I assume this review will get lost in the sea of other reviews, but here are the specific problems I have noticed. I ordered a deal which included two sandwiches. If you customize either sandwich, you can’t customize the other. But ok whatever. I wanted to order a strawberry shake, but oops, it’s not on the menu. The other flavors are, just not strawberry. Weird. And I didn’t try it, but it seemed like it was going to allow me to order a root beer, even though I know my local BK doesn’t have it. I worry about what the employees would decide to substitute. So, I didn’t really end up with what I wanted, but it was a good deal I guess. Even though I know my review isn’t going to make it to the CEO’s desk, I expect a lot of these little annoyances will get ironed out in the future, and new ones will appear. That’s how it is with app development these days.
NEW REVIEW: Yay, they actually fixed most of the little issues I mentioned. Did they read *my* review? Haha, I doubt it. Otherwise I’d be able to order a strawberry shake! It’s a minor annoyance though - they still get 5 stars for great improvement in the latest version.
LATEST: App is broken. Can’t order from any bk listed. Really bad timing too.Show lessj m o o r e 1 0 4
