Leave a Review BURGER KING® App
WARNING: Do Not Download this App
Hello. This review should serve as a warning, please don’t download this app. I placed and order through the app and my card was automatically drafted for the order total. When I went to the store to collect my food, I was informed by the extremely rude employee “We out of meat”. I asked if I could substitute something because I was hungry and had already paid and was told “No, you need to call the app if you want a refund”. After calling the 800 number given on the app I was informed I would be getting a phone call to refund my money, it has been a week and that call has never came. I will never use this app or eat at a BK again. Will be filing a complaint through the App Store, my bank and the BBB if I don’t receive my refund this week.
Update: After around a month of calls not being returned, getting the run around from “support staff” and hour long wait times I’ve come to the conclusion that BK will not refund. I have had to escalate this to Apple support. I have informed them of the issues with this app, and corporation itself. Guess “the King” has fully accepted his role in McDonald’s shadow. 😂😂Show lesssuperbigdong
The bad
I love Burger King it’s my favorite !! Best burgers I’ve ever had ! For the last year the service at my location in Victoria TX has been really bad, half the time when I want to place my order no one ever comes on to place my order and then sometimes I’ll sit there for 10-15 minutes and someone will finally say they are busy and can’t get with me for another 10-15 minutes so I end up going somewhere else. I’ve heard that they got new management and I really hope that this place gets better. Okay update I just got home with my food and my whopper was put on a child’s bun. And the manager was super rude yelling at her employees when I asked for a ranch saying no no that’s .27 cents each I said that’s fine no big deal I’ll pay it. But for me to get home and have a tiny bun and the lady was yelling about 27 cents is ridiculous!! They should have told me they were out of buns I would have changed my order.Show lesstiffsab
Bad App use Doordash or Uber eats
I’ve used this app twice, both times something was wrong with my order. The first time I customized my order, when it was dropped off the order was completely wrong. The app didn’t nothing about, doesn’t give an option to fix it nor does it give you the address to contact the store. My second time using it was the worst, I placed an order at 4:15 pm, the app said it was still being prepared and will be ready in 30 mins, an hour went by no changes, then 2 hours so I called customer service and they told me they will contact me about my order and if something happened they will refund, a hour went by no email no response so I went ahead re ordered on Uber eats while calling to cancel my previous order, then I was told sorry can’t refund u, but wen the order is dropped off ask for the location and call them for a refund. That was nonsense due to the fact I ordered through the app and my order wasn’t even process. So I am very displeased with them, I got my food half an hour later (Uber eats still got there before them) and I tried to call the store and no one picked up. Do not use this app.Show lessMercy Rosa
Useless
This app is useless. In order to see the menu, you have to select a restaurant. When you try to select a restaurant, it won't allow you to select a restaurant near you. I've tried at least ten times to select the Burger King that is 2 blocks from my home. The closest Burger King that it will allow me to select is 8 miles away, and is in a part of the city that I never visit. I don't have a car and travel by bus or foot, so prefer to eat in the restaurant... however, that doesn't seem to be something that the BK corporate idiots seem to care about any more. All they seem to care about is directing people to drive to certain restaurants for drive thru service only. As a result I am unable to even look at the menu to see what is available at any Burger King restaurant. Whoever thought that this was good customer service really needs to have his head examined, right before he is fired.
One additional thing... whoever thought of the idea of sending a link to e-mail to log into app, really has no clue. The whole idea of using the app is to make things easy. Now, instead of just opening app on phone... you have to enter number, open web page, open e-mail account, enter e-mail password, open BK e-mail, click on link, and finally get to app. This defeats the whole purpose of having an app. BK just lost another customer...Show lessInnomymous
It took my money!
Okay so I made a small mistake and that was not double checking the pickup location. I realized my order had gone to a different location upon entering the location I intended. The cashier said nothing I can do for you that’s the app and you would have to contact somebody else because they knew nothing about the app. I contacted customer service to request a refund for not receiving anything and my card was charged (even though they don’t make it until you get there?) and it was charged twice! Cleverly it went through because the 2nd one was .1 less than the first one. Customer service very nice person took the information down and I got an email that said sorry we will not refund because you selected the wrong location. Wow not only was I out for the one I made a mistake on but also the additional charge. You can’t charge someone for something you didn’t get! No terms and conditions on the app it takes you to a webpage that is an error #BETTER BUSINESS BUREAU
Plus it’s confusing app and you can’t see what you ordered and it isn’t clear when selecting the location.Show lessMs on it
What’s the point if you can’t order anything?
I’ve tried too many times to get this app to work and it just won’t. First off, the whole sign-in process just seems ridiculous. There’s no password setup being prompted, just enter your email address, go to your email, open the link in the sent email and it takes you to the app where you’re suddenly an account holder that’s signed-in. I really don’t feel like giving my payment information to something so seemingly not secure.
Next, I want to order and this just simply can’t be done. You tap an offer from the offer list you want and it has you select pickup method, your store, and then, just a blank screen that never loads your order no matter how many tries I give it. (Okay, I think to myself. I’ll just try ordering without the offer.) If you try just making a non-offer related order, you go through the same hoops, just to end up at another blank screen.
This app appears to not want to be an app, because it randomly seems to be loading the mobile version of Burger King’s website within the app and I think that’s where the problem arises? I’m not even sure.
I got fed up and just ordered Wendy’s. Screw this!Show lessMarkyMark9009
Not logged in.
I used to like this app but now it’s hard to get into your app profile because it does not keep you logged in. I already register but every time I go to used the app it tells me I have to sign up or login when I go to login it tell me we sent you an email to login it makes me go through everything again and I have to open it through my email and then when I go back to try to open my app again to use it it brings me right back to login with email again. You guys need to fix it so you can just open the app and have your profile right there logged in already so you don’t have to log back in and go through all that the set up again. When it started doing this I end up just leaving Burger King and going someplace else to eat because this is hassle every time and I waste time doing all that. So if you guys can look into it so it’s easier to just open the app and it’s ready to go and not a hassle till then my family & I Will not be going to Burger King for a while until this. Because I can’t use the coupons unless I login in it says. Thank you for your time.Show lessGhostvenom1
Why the heck don’t you deliver to me? I’m 5 min away!!
So recently I have been getting promotions for the new Burger King delivery service and how you first order has no delivery fee, so I go to the app and turns out Burger King doesn’t deliver to my location, the service they have been spamming me about and they don’t even let me have said service. Now your probably asking well maybe you live in a remote location or live to far away and Unfortunately I do not, I live right next to a commercial neighborhood(I live on street right next to it only populated by a few house) and the closet one is literally 5 min away! Now your probably wondering why don’t cha just get it yourself? Well because of two big problems, one due to my current situation I don’t always have access to a car , and now you asking why don’t you walk there your asking? Well because it’s across a very busy street with no stop lights, and no cross walk , and the nearest place to cross is about ten miles away and I can’t exactly walk in WINTER EITHER!!so yeah two stars, congratulations for reading all of this by the way!:)Show less12444737373
They completely screwed up the UX in this “update”
Dear reader : please excuse my hangry tone. There are many more things bothering me (same as the rest of us)than this app. BK app just becomes my lightening rod today.
They completely screwed up the UX. It is now hard to customize a whopper. It used to have a simple highlight the topping option. Now it’s a confusing more, regular, light option with pluses and minuses around it. Also I can’t see where my cart is. What have I ordered? I click “order” and I’m dumped back to the beginning “where are you eating today”. Whoever did this UX should be fired. Here are some tips for these amateurs : 1. Have sensible defaults, especially based on what I’ve ordered before 2. Make it clear what my current order state is 3. Make it simple to continue my ordering from my order state screen. You guys don’t understand that UX in a app like this is to guide me to what I want and not throw me curveballs leaving me baffled and frustrate. Don’t you get it that 80 percent of your orders will come from only semi motivated buyers who won’t make an effort to do more? Rigging hoops for us to jump through will lose you business. I literally walked away from a BK because I couldn’t place an order on the phone and get a deal. Why not just order old school? Because I feel disrespected that you destroyed such a great experience. You must not care if you have my business or not. I got pizza instead.Show lessDont-make-me-think
Loved until I couldn’t.
I live in Astoria, NY which only has one location near my home (3310 Astoria Blvd). The App came in very handy and I went to BK more often being able to preorder deals and pay on my way home from work. This week they decided to remove themselves from the App from this location. What’s to like now?
UPDATE: The location finally agreed to add themselves back to the ‘nearest location’ list, and I enjoyed going back using the money-saving specials. However, the last few months it will not process payments to prepay. I get a message, ‘error retrieving item pricing,’ with instructions to retry. Retrying never works. When to settings and contacted support. I was eventually emailed that I should clear cache and reinstall. It’s all hogwash. Didn’t work. Contacted again and they said they would escalate. That was months ago. Still useless.
The reflection this gives of the Company is really disappointing. BK, please be aware that I spoke to management at my location and they said all their App customers are experiencing this. All those App customers are lost income to your business. If I wanted to deal with lines, I wouldn’t use App. My solution is to simply go to the McDonald’s App which has no technical problems and is down the road nearby. Think it’s time you address it.Show lessEJMills
