An app that get worse after updates
What a waste of time with this buggy app. Every time they update it it takes forever to login and then half the time you end up calling because you can’t do something on the app. What’s the point.
It’s insulting how horrible this apps QA is
I normally don’t write reviews, but this “new” app is so bad, I felt compelled to. First off, this private company makes plenty in money to put some sort of effort into a quality check of their app dev. If you experienced their previous app you know it was a simple 90s style design. Well, they redid the look but took no time in actually focusing on the quality within. Be my guest, go add a new vehicle and look at the random jumble of manufacturers listed. I do hope this was at least some developers list of cars from top pics to least. Then, go add a toll tag you recently received.
Did you have a temp tag initially? Well, gotta add a new vehicle. Is that temp tag tied to your new toll tag? Well, too bad you’ll have to request a new one. It’s that in-simple!
Moral of this story is, if you’re going to take 10 years to develop a new app, at least spend some time making sure it functions properly.
Did you have a temp tag initially? Well, gotta add a new vehicle. Is that temp tag tied to your new toll tag? Well, too bad you’ll have to request a new one. It’s that in-simple!
Moral of this story is, if you’re going to take 10 years to develop a new app, at least spend some time making sure it functions properly.
Show less
No update- can’t use
It’s telling me to update yet again (3rd time since their system upgrade to an even worse version) and my stores don’t even have it to update. Uninstalling. I’ll just access the site. I used to love the ease of the app. Now it’s a broken mess.
Update not working
The app updated three days ago and when I try and launch the app, it is saying that there is an update and I need to install it. It is stuck in an update loop. The app is broken. Whomever did the testing didn’t do a good job of it.
The app doesn’t work
Two weeks to do a system upgrade and the app still doesn’t work. Tells you to upgrade the app but no upgrade in the App Store and the sever it redirects you to for the upgrade from the app doesn’t respond.
As well the recovery questions on the website don’t work, and I suspect it’s because the database is mapped incorrectly or erased, so I have to take 30 min to an hour out of my day to call a busy over crowded call center...... but the NTTA is a necessary EVIL smh......
As well the recovery questions on the website don’t work, and I suspect it’s because the database is mapped incorrectly or erased, so I have to take 30 min to an hour out of my day to call a busy over crowded call center...... but the NTTA is a necessary EVIL smh......
Show less
App says update then freezes
I went to use my app this morning and it has overlay saying to update. When I click to update(only option) it will not load. I deleted app and reloaded and it does the same thing. How does it need an update if I downloaded a fresh copy just now? Fix your app!!!!!
New = worse
I liked the old system. I could see more transactions at a glance, and I could login with a PIN instead of my full id. Now I have to login each time and everything is expanded and blue. Everything is blue. I have to click on things to see more details, the login is more complicated and nothing is actually better or nicer. Over a week down to “upgrade” to uselessness.
Show less
Kind of a step-down with the last update... or downgrade
Last update should be called a downgrade!! The most i use is the calculate my trip option and this last changes they make made that option so hard to use and navigate. Instead of typing the to and from address you are going, now you have to scroll down a menu and you better know the name of each of the ramps you will be jumping on the tollways because it doesn’t allow you to give it am address. Takes forever to navigate through all the options of the drop-down menu, you can zoom in the wannabe map they display but is also hard, if anything it could help you to know the name of the ramps you want to use. Still, i like notes the previous version because it would show you more options of what toll routes one could use and their prices. This “new one” only gives the very one ramp-up and ramp-down you select... no options and agan: SO TEDIOUS TO USE!!!
Show less
New App Rocks!
First and foremost I’m a huge fan of the new website interface and the mobile app! The old system was straight up from the early 90’s-2000’s and this feels much more modern and easier to navigate. Everything I was able to do in the old app before January 2021 I can do today in the new version, and it seems much easier to find and update vehicles, tags, and payment methods which is what I access most, and the transaction list is easy to work with.
To other reviews hating on the roadways, the company, or the fact that we have toll roads at all, just gotta say toll roads are a part of life in DFW (like most major cities), and they make the time/value of getting from place to place feel that much more bearable in an ever-growing metroplex. Just my two cents!
To other reviews hating on the roadways, the company, or the fact that we have toll roads at all, just gotta say toll roads are a part of life in DFW (like most major cities), and they make the time/value of getting from place to place feel that much more bearable in an ever-growing metroplex. Just my two cents!
Show less
Literal highway robbery
I believe I have single handedly paid for the tollway roads of north Texas on my own. Enough trying to rip off the citizens of Dallas. Decrease the cost of the tolls. Or at least update your horrible app that looks like it still belongs in the 90s.
I would give zero stars if it were an option.
I would give zero stars if it were an option.
