Horrible App
It’s absolutely ridiculous that this app does not recognize you after 10 days. I’m constantly calling for assistance. Please improve this app for a better customer experience.
Can’t get in the site
Why do I have to have the account number to reset my account? This is the most difficult system to use. I get automatic charges on my credit card and can’t access the account to find out why.
Great app
What is up with all these negative reviews? I just tried the app for the first time yesterday and it seems to work great, does exactly what it should do without any noticable issues.
Cannot Update License Plates Anymore
Why did this go backwards in capability? Inability to update license plates is a terrible shortcoming. Guess we can now clog up customer service that was already horrible with trying to update.
Doesn’t recognize PIN
I’ve had a pin set, worked for a few months, now it only recognizes it 1/100 times you try. The outdated username/password requirement makes it extremely difficult to check on the go. The call center is NO help, they have NO WAY to change the PIN. So yeah.
New trip calculator is horrible
The old trip calculator was fantastic. Enter a starting and ending destination just like any other maps application, and it gave you route options with toll costs for each route. Very user friendly and helpful.
With the new toll calculator, you have know your route already and zoom in on a map to select the specific toll gantrys that you’re gonna use. It’s extremely user unfriendly. Plus it’s even missing some toll gantrys! I35E Denton to/from Sam Rayburn ramps are rolled but they aren’t listed on the map!
With the new toll calculator, you have know your route already and zoom in on a map to select the specific toll gantrys that you’re gonna use. It’s extremely user unfriendly. Plus it’s even missing some toll gantrys! I35E Denton to/from Sam Rayburn ramps are rolled but they aren’t listed on the map!
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Login takes like 5 times
When I try logging in it takes me about 5 tries. It says it locks my account then the next time I try it shows my balance. Please update. Better than last version but as the reviews show there’s a lot of work needed.
Works fine
It’s working perfectly on my phone. Not sure why other people are complaining, maybe they need to upgrade from their old iPhone 3Gs.
Meh
I used to hate the old version of the app because it was clunky and needed to be polished. On top of that, it started to stop allowing me to log in despite my account information being right. The new update looks better and feels more polished to use, however it’s missing some of the conveniences such as adding funds and quickly calculating trips. I gave it 3 stars because I’m honestly just glad to finally be able to log in again.
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The 2020 of apps
They have this app a complete downgrade of what we were used to. They added a pin for faster login. You can enter the pin in perfectly multiple times till it will say error. Then after it says it’s locked it will accept the same pin that you have type the entire time. And there is no longer the ability to have alerts when your account is lower than $10. Way to reinvent the wheel as a square this time 🤦🏻♂️
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