about points
At first, I asked that I could accumulate the points of the passengers traveling with me to my account, but then the customer service said no, which was a bit funny. I wouldn't choose Qantas again.
Read the fine print on upgrade offer
I received the information that to upgrade to the new app I could earn double status points or double points on flights booked. The fine print needs to be read before doing this. You cannot earn these points on Jetstar flights, however apparently on some Finnair flights you can. The advertisement says to upgrade to the new app and earn double status points. Nowhere in the advertisement does it say earn double status points when you book a specific flight. Poor advertising. Once again, Qantas is really not upfront.
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Mostly okay but cannot add itinerary to calendar via the app
I’ve used this to look for and book flights recently and that works fine. However, adding the flights to my calendar just won’t work on the iPhone app. I would go “Manage your booking” > “Add to Calendar” and the itinerary data is displayed on the screen rather than being downloaded as an ics file. Consequently, it doesn’t get imported into my calendar. Workaround is to click “Manage Booking” from the email sent by Qantas and adding to calendar from there.
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A downgrade to upgrade requests
The new version of the app tells me I’m not eligible to request an upgrade on a flight even though I have already requested one.
I can see the upgrade request is still active when logging into the website but this is not shown in the app.
The old app showed a very clear ‘upgrade requested’ message on the flight which has now disappeared.
I can see the upgrade request is still active when logging into the website but this is not shown in the app.
The old app showed a very clear ‘upgrade requested’ message on the flight which has now disappeared.
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Glitchy App
Boarding pass disappeared from the app whilst I was travelling overseas. Highly inconvenient bug considering the cost of the flights. Do better.
App feature request
Please allow the addition and tracking of other airline flights. Qantas is my primary frequent flyer program thus it would be convenient to add my other connecting flights into the app even ones not in the one world alliance. You can learn more about your customer and make things easier for us. win win.
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Improvements looking good
The new look is modern, clean and brings the app up to date. Some features like a slick native booking engine are sluggish and drawn out if you want to book a simple flight.
Dark mode is missing and is quite jarring when the majority of apps support this feature.
Lots to love and looking forward to more updates to make this even better
Dark mode is missing and is quite jarring when the majority of apps support this feature.
Lots to love and looking forward to more updates to make this even better
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Ticket issues
I booked ticket 2 time and system put wrong digit that was not even really matter and when i call customer support they said they only change domestic and i mean common im travelling in your flight why you can’t change asking me i have to pay for new ticket unfortunately i was in an emergency they know and took benefit and i paid double price . i always had bad experience with this airline. I never ever happened with another air line . Please stop misleading or misusing people hard core income .
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Can’t access boarding pass during transition
Hi, j am on the flight from London to sydney through Singapore on 3rd of September.
We had both boarding pass appear on the Qantas app before we board in London however both boarding pass disappeared in the Qantas App after we arrive in Singapore. the staff member in the airport doesn’t allow us to go through the boarding gate as they don’t accept the flight details in the Qantas App but required a proper boarding pass. This is very confusing experience as the boarding pass was right there in the App before we board the plan . Qantas app team please look into this
We had both boarding pass appear on the Qantas app before we board in London however both boarding pass disappeared in the Qantas App after we arrive in Singapore. the staff member in the airport doesn’t allow us to go through the boarding gate as they don’t accept the flight details in the Qantas App but required a proper boarding pass. This is very confusing experience as the boarding pass was right there in the App before we board the plan . Qantas app team please look into this
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Awful non native experience
Lol. An app that basically puts a web browser frame inside the app is probably the cheapest, nastiest experience you can deliver to a customer. Booking within the app is a tedious experience because of it. Awful. And this is the gold standard of Australian airlines.
