Awful non native experience
Lol. An app that basically puts a web browser frame inside the app is probably the cheapest, nastiest experience you can deliver to a customer. Booking within the app is a tedious experience because of it. Awful. And this is the gold standard of Australian airlines.
Unreasonably low baggage requirements
Traveled to 30+ countries on 20 airlines with international travel luggage and Qantas made us check our bags 19lbs backpacks for being “too heavy”. Honestly, on of the most ridiculous restrictions I’ve seen. Won’t be flying with them unless I have no other option.
In-App App feedback
Within the App, the Tool menu offers a link to “Send App Feedback”. Clicking the link does no such thing. Instead, the link takes you to a Complaint form for things like lost baggage.
Flight class and better UX with flight bookings please
Could the flight class be included in the ‘Flight Details’ display - else you have to painstakingly navigate to the desktop view of the Qantas site to find this info.
Also when researching flights where you’re working through possible classes, air craft and departure dates, the Done button exits you out of the search and is easy to do accidentally. The UX could be improved.
Also when researching flights where you’re working through possible classes, air craft and departure dates, the Done button exits you out of the search and is easy to do accidentally. The UX could be improved.
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Not useful in USA
Seat pre-purchase did not go through. Credit card showed a charge, but sale did not complete because airline did not “claim” it. Send from two seats on the window side to two seats in the middle of the center aisle. 10.5 hours. Both ways.
App did not retain TSA Pre-check with check in and did not transfer to paper ticket issues at counter. Was rejected at TSA Pre-check and had to stand in 30 minute standard security line.
Do not recommend using from the USA
App did not retain TSA Pre-check with check in and did not transfer to paper ticket issues at counter. Was rejected at TSA Pre-check and had to stand in 30 minute standard security line.
Do not recommend using from the USA
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I’d give no stars but I can’t
Can’t enter any text! This app is useless
Limited functions compared to other airline apps
Be aware that you can’t check in using the app on mobile. Although I loaded my flight into the app, later I couldn’t find the booking reference in it - is it there at all? I turned to email.
No Acknowledge
I had trouble previously for placing big on my flight due to technical issues. I sent email to the feedback team regarding the issue. They advised me that will pass it on to IT. But never heard back. Then i rang customer care regarding the big upgrade then they mentioned that I’m not able to upgrade because all business call sold out.!!! That’s sad i lost my chance due to their problem and couldn’t even bother after that. At checkin the lady asked me to take out extra 500g of weight which I understand 30kg was limit but considering what experience i had 500g should be acceptable. I was planning to buy Qantas club membership as I’ve started travelling frequently but not anymore from now. I only have 2 more flights. After that I’ll never gonna book again. I booked first time with them 4 different flights together but next time I’ll go with Singapore airline the best..!!!
Thank you for the amazing experience Team..!!
Thank you for the amazing experience Team..!!
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How do you find and use your credit?
Just booked international fights.. it says to use credit to check in the ‘manage my booking’ got to the end, can’t find how to use the credit vouchers and then get all stressed cos your time is about to run out and don’t want to go through the whole processes again, so now have booked $3,000 dollars worth of flight and not used any of my credit 😡
Why can’t ALL credit just be associated with your FF number that automatically comes up and gives you the option to choose when you get to the payment part.
C’mon Qantas you can and need to do better
Why can’t ALL credit just be associated with your FF number that automatically comes up and gives you the option to choose when you get to the payment part.
C’mon Qantas you can and need to do better
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Average experience
App does what it needs to do… sort’ve. User experience is dated and slow server responses and errors leaves users frustrated.
