Itinerary - 1 - Delay in receiving - 2 - Not remember my details
1 - It recently took four days to receive my itinerary via email after making my booking. In the past it took a few hours at most to receive my itinerary. 2 - Also when logging in on my iPhone to manage booking via web interface I tick ✅ box title “Remember my details” but it does not remember and of my details next time I login via the same process.
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Response from developer
Hi, we're really sorry about the experience you've had with the app. Could you try updating to the latest version of the app? If you are experiencing further issues, please send an email to mobileappsupport@qantas.com.au so we can investigate further.
What is the point?
There is no point in having this app as it will not allow you to use it as an app, without launching the website. This app constantly comes up ‘allow app to use website’ dialogue box, and the only option if just want to use the app, is ‘Cancel’ and then the app will not work or allow you to continue. This Qantas App used to work standalone as all apps do, and be jolly useful for booking, planning, \and using for frequent flyer etc, but now will not even allow you do that if you do consent to the website launching to do it. If that is the case, and you MUST use the website or the App will not work!!! what is the point of downloading this pointless App to use up space on your device. Get it together Qantas.
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Freezes up after putting in pi
Was never able to open an account. Freezes up.
It renders a web browser inside the app??
What are you using cheap developers to write this app? Who renders a booking webpage inside an app and then asks about cookies etc? This is early 2000s amatuer hour. Lol. Crappy experience!!!
Returned calls
Since September I’ve been trying to speak to someone regarding my flight. I very very occasionally get my call answered with a few minutes before my 2hours is up and I get disconnected. In those few minutes I ask for someone to call me back, each time I have been promised they will, do they, no they don’t. I’ve been phoning most days for 3 or 4 times a day 2hours a time and still haven’t got my problem sorted. Come on Qantas get yourselves sorted out. I’ve got 16 days before fly and am very very unhappy
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Locked me out of my account
The two-factor Authentication process got confused with the app setup and locked me out of my account. Can't get through to anyone to resolve it so it's been worse than useless.
Response from developer
Hi Dolores, Please send us an email to mobileappsupport@qantas.com.au and we will see if we can get one of the Contact Center staff to call you. Thanks, Mark Qantas App Team
COVID Groundhog Day - even with this app
So I’ve downloaded my Medicare double vacation certificate. And then wasted half an hour of my life going around in circles, following the steps to register for the reward incentive, uploading the Medicare certificate PDF, only to be informed it is not a certificate… I duly checked for the latest app version, closed opened the app, even reset the phone and repeatedly downloaded the Medicare certificate (and yes, I know the difference between it and the immunisation record). Painful. We might be locked down, but there are still better things to do with my minimised life).
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Response from developer
Please send us an email to mobileappsupport@qantas.com.au so we can investigate. Thanks, Qantas App Team
No answering
I have been calling their customer service for the past 2 weeks and couldn’t get in touch with them and yesterday was my day off so I decided to just call and stay on the phone for as long as it takes until I can talk to somebody about my booking and after 2 hours and 40 minutes I got so frustrated and had to hang up again.
THIS IS ABSOLUTELY RUBBISH AND I WILL NOT BOOK FROM YOUR AIRLINE AGAIN
THIS IS ABSOLUTELY RUBBISH AND I WILL NOT BOOK FROM YOUR AIRLINE AGAIN
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Too much messaging at the expense of functionality
I normally love this App, but now just trying to simply change/view the seating configuration, all I see are messages telling me there is important information about my flight, Covid etc. Well great but no matter what I do to view /read it still does not take me to the seating option once I select it. Please fix this up, it’s so annoying !! I’m old enough to read Covid messages when they are placed in appropriate areas for my attention, but leave the basic functionality of the App in tact please.
Additionally, when signing in, why have the option to remember log in details as it doesn’t do it anyway, no matter how many times u tick the box?
Additionally, when signing in, why have the option to remember log in details as it doesn’t do it anyway, no matter how many times u tick the box?
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Response from developer
Hi Astrix We'd like to thank you for your positive feedback and are glad you are enjoying the Qantas App experience. Some of your suggestions are already in our backlog and will be delivered soon. Regards Abhi Qantas Mobile Apps team
Add to Apple Wallet no longer working
The ‘Add to Apple Wallet’ for boarding passes has stopped working which is super inconvenient. Please fix.
Response from developer
Hi jamesferguson, Apologies for the issues you have experienced with the App. Please update the App to the latest version and If you are still experiencing issues please email us at mobileappsupport@qantas.com.au so we can investigate further. Thanks, the Qantas App team
