Leave a Review HealthEquity Mobile
Never remembers my password and will not let me use Face ID.
This app used to be great, but around three or four updates ago, it started requiring my password every single time I logged in.
Then I will enter my password, login, and set up the biometric login, which should be my Face ID. Then on the same session I go back into it and it shows that it is not clicked over to the biometric login. It's almost like it forgets it immediately after you click it over to start using it.
Also, it won't let you use the app at all unless you update it when the new update comes out. I don't know how many times I've wanted to just login and check my balance quickly, but then I have to download the new update and re-enter my password again, just to get my balance. Please fix this because it is a huge hassle to constantly put my password in when I should be able to use my Face ID. Also, it doesn't matter if you click remember me, because that doesn't work either.Show lessrfcviper
Easy to use and secure
Proven security is at the heart of the HealthEquity app, giving me peace of mind when managing my personal health information. The app is incredibly user-friendly, with a clean interface that makes navigating through features, straightforward, and intuitive. I love how quickly I can access my health records, track, my expenses, and manage my health savings account all in one place
The regular updates show the developers are committed to maintaining a high levels of security and functionality. Highly recommend this app for anyone looking to streamline their health management with confidence and ease!Show lessJester_Four4
Garbage app.
Balance shown is incorrect and needs to have a pending transactions section instead if showing nothing until the transaction posts.
Also, don’t ask me for documentation and tell me I can upload it to the app when that feature is utterly so buggy! Error pops up when I try to save a document I’m attaching, so it doesn’t attach to the transaction. But then I see duplicate unattached documents in my documents section. When I try to use one of those while attaching to the transaction, it says document is deleted.
I miss my old insurance. They never asked me for anything and was just way more convenient all around. I still kept things and was on my honor system with medical expense. This is ridiculous. Fix your system so I don’t feel compelled to violate HIPAA and email it to you.Show lessjMAOO
Frequent app freezes. Useless document photo feature.
Edit: Changed the prior one star review below to 5 stars. The latest app update fixes all of the issues below, at long last. Great job!
Original Review: The app frequently freezes completely, requiring a restart and re-login. The main reason to use the app versus the desktop website is for convenient uploading of document photos. Unfortunately this functionality is pretty poor. The app only captures a square subset of the photo, and from the camera filter it’s not the part you’d expect. This means you often have to retry a document photo several times to capture the part you want. The photos are aggravatingly stored at a 90 degree rotation, and you can zoom in on them. This bizarre functionality has been politely reported to the developers with no response. Overall Health Equity is a fine service. Fixing the basic app functionality would make it even better.Show lessKevinskii
Developer Response
Thanks very much for being a customer, for using the app, and for giving the updated app a try, Kevinskii!Terrible
This app is as terrible as this company’s website. I’m pretty sure the website is from 1999. The app is following the same terrible style. It’s not intuitive at all. For example, I added an external account to complete an EFT. The option to add an account is in a place you have to dig for it. I added it and it just says “not verified”. That’s it. No instructions on how or when it will be verified. I had to hunt for an article on how to verify. What the article said is not what happened on the verify page. I checked my email that explained they need to send micro deposits to verify. Ok, great, but why on earth wouldn’t it tell me that in the app? Apparently some accounts can be verified without micro deposits. I found this after hunting for articles. Really? Why would I have to hunt?! Why wouldn’t the add account page itself give that information?? The app isn’t smart enough to pop up and tell me it couldn’t verified instantly, they’d be sending micro deposits, and explain how to validate the deposits once they come through??? Right now there’s zero place to verify micro deposits. My assumption is this appears later, but I have no idea BECAUSE THEIR APP CONTAINS ZERO INFORMATION! That assumption may be giving them too much credit. I cannot wait to withdraw all my funds for medical expenses and be done with trying to manage this dumb account.Show lessBeachBound13
Garbage App Garbage Company
Probably one of the most painful apps I have ever used for expenses. It’s so bad it feels deliberate. As if maybe ‘we’ make the app difficult to use people won’t use it correctly and we will get to keep their money …
I will give you two examples.
1. My 2024 FSA is still active yet the app defaults to viewing details on my 2025 FSA which does not become active for another month. So if I want to view expenses or transactions the view is empty by default because the initial view is for an FSA account that is not in fact active yet!
2. Transactions take days or sometimes even weeks to appear even when they were paid with The debit card. I had a debit dentist appointment a month ago that I paid using the FSA debit card. The available FSA balance in the app correctly reflects the charge yet the charge itself doesn’t appear anywhere in either the transactions or expenses view. Yet in order for the transaction to be validated I have to provide documentation. So I probably have to wait several more weeks for the transaction to appear before I can attach the relevant documentation. How much do you want to bet that it will be up to me to constantly check for the transaction? Because you know if I don’t, the transaction will be denied and Health Equity will get to keep my money…Show lesskevindwhite
Transition
My current HSA account is closing. My employer informed us that HealthEquity would be our new provider. When I receive my HealthEquity card, I thought all of the funding from my other account would be accessible immediately, it was not.
I do not remember the lovely lady’s name that assisted me when I called, however, she was fantastic, and walked me through the process with dates, holding dates, and when funds would be readily available and in HealthEquity. She also walked me through some of her favorite sites on the HealthEquity app and website. I have notes, but they’re not in front of me so I cannot give her name. I was a little apprehensive because I did enjoy my current providers amenities. It looks like HealthEquity has the same level of service, probably better. They definitely have excellent representatives on the phone. Thank you.Show lessMFamousMeaux
Slow and laggy
This app looks fine but features load slowly and some of the buttons don’t work like they should. The prompt to review the app has one option - “not now” and that button doesn’t work. I have to force close the app to get past it. There were some other things like this that would not allow me to operate the app properly until I logged in on the website to accept terms, then I could use the app. The app also takes too long to load information that should be available immediately after logging in. For now, at least until these fixes are implemented, I’m afraid to make any real changes to my HSA account within the app, and will instead use the web browser.Show lesscutt3r42
STILL SLOW & $0 in my account WRONG!!!!!
HORRIBLE!!!! WASTE OF MY TIME!!!
I just updated to the most current version of the app today. How are your developers able to make the app WORSE than it was BEFORE?!
I’ve sent feedback here, through HealthEquity website, on the phone and via email, to please fix the app, it’s been almost 5 years!!! Why can’t you just make the app work? It’s slow, it crashes, and now it tells me my login credentials are wrong (same I use on the website and it works there!), and if I’m even able to login to the app, I try to submit reimbursement, it won’t let me bc it says I have $0 in my FSA for 2024. What?! You have to be kidding me!! This app is and always has been complete GARBAGE!! Your developers have no idea what they’re doing. Hire real developers that can fix this app for goodness sakes!Show lessThisNicknameIsTakenMeh
Developer Response
Hi ThisNicknameIsTakenMeh- we are very sorry for your frustrating experience with the old version of the mobile app. We take member feedback very seriously, and we recently overhauled app to address multiple issues related to responsiveness, stability, and design. We would appreciate it if you would give us another chance and install the latest version of the app. And we would love to hear your feedback about the new experience!Painful
The app and Health Equity’s whole reimbursement system is agonizing to use, at least for FSA. When you snap a picture of your documentation, it will often cut off the last inches. I’ve gotten used to that. But to even get there you have to let the app spin for about a full minute and if you tap too many times, you’ll have to close a bunch of open windows that pop up once the app finally wakes up. Once in, then to submit the expense, it asks for extra information that the desktop version does not. So it is much easier to use the mobile app just to take the picture and upload the documentation and then use the desktop computer for the rest of your claim.
Mercer FSA was so much easier. Hate to call out the competition but this is my experience.Show lessBrad in San Diego
