Leave a Review HealthEquity Mobile
The most reliable health app I have!
This is my first year ever having a FSA. I went through the process of completing set up on the website and found out they have an app! My balances and refunds have always shown in real time and the app has never crashed for me since I’ve been using it all year. Awesome job!chevvrolet21
Terrible.
Health equity is worse than ever. Frequent requires proof of charges despite saying “health system” on charge. In the past they never required this for obvious healthcare related charges. On top of that they nickel and dime you. Im slowly watching my HIA fund go to 0 as they charge a $5 a month account fee. This publicly traded company is no better than the big banks.
Update. Cant say enough about how terrible health equity is. They are requiring additional documentation for every transaction. Such a hassle. Even when the charge has hospital in the name. Not even worth putting money into to FSA, having to deal with these simpletons.Show lessZcalanderbou
Helpful app
I use the app to check my balance and it always up to date and easy to read.I added the option to receive claim updates and I’ve been trying to turn this feature off. When I selected “linked accounts” it just spins and freezes the app. I’m assuming this is how I turn this off. I’ll try using the website.Show lessAB-253
Needs an overhaul
Unfortunately my company uses woke-named “HealthEquity”. The app works in a sense, but leaves way too much to be desired. It’s slow, frequently crashes, difficult to navigate, barely performs the essential functions. Want to submit a claim? Well, the app will replace the provider’s name with your own after submission, corrupting up your claim history. Can you correct it in app or online? Absolutely not. Need to attach a receipt? Better take a photo first because the app forces a square aspect ratio. Once your receipt is attached, time to submit for reimbursement. Wait, the app froze on submission and won’t respond despite waiting? Time to force kill. Want to look at claim history? You have to dig through the menus to find it. While you’re digging through those menus, you’re waiting for the app to respond to your screen taps. Now the app is unresponsive. Time to force kill and start over. Oh, the app submitted the claim twice? Well, time to login online and navigate who different screens, using different lexicon for the same concepts, in order to void the claim.
I’m not sure how any of these basic features were released in this state. Did you even perform functional analysis? Did you perform heuristic analysis of usability?
As a reference, the PayFlex app is very basic, but responsive and functional. Take a look at the competition and learn what makes them successful.Show lessYouKnowItIKnowIt
Review
I like the app, however, if a service provider claims that they have yet to receive their payment, the feature to see the address details for each payment made is no longer available, making me have to call to verify details rather than quickly checking myself. Please reinstate that feature.
Also the investing feature is confusing. I receive notification that a transaction is pending as if I need to do something, yet, when I log in, there is nothing for me to do. So I am not sure if transactions are being completed/handled.
ThanksShow lessHRodz05
Incredibly frustrating
I cannot express enough hope much I dread this app. Receipts must be attached to every transaction (which is ridiculous when the card emails me every time my insurance is used, whether the card was used or not... you would think they could just match things up), but that’s fine. Except that every time I tap “attach document” the app closes itself out and I have to log back in and try again. I have about six transactions I need to attach receipts to today, and I’ve logged in 7 times and only been able to attach one. I guess since they have all the power in the relationship—because if we don’t attach the receipts, they’ll just shut out cards down, and since our company chooses the FSA host so we cannot just change to a better one—they don’t feel any incentive to improve this for us. Seriously frustrating.Show lesscnp8119
UX fail
New UI is terribly unusable. The old one was significantly easier to use. No point making it look pretty if it’s harder to get tasks done. Why wouldn’t you default the service end date to the service start date when the start date is changed? Why force entry for a provider billing address if I’m going to reimburse myself? Maybe ask first in the flow. Why force a dollar entry on the final reimbursement screen when it’s already there twice. At least default it. Why does the receipt attach camera capture want to force crop to a square? Have you ever received a perfectly square receipt? I haven’t. Why is the receipt image shown rotated 90 degrees from the capture angle? Why not allow multiple selects from the expenses list when requesting reimbursement? Or at least refresh the list reimbursement status when returning to it from the reimbursement flow. I could go on.Show lessZardozCodes
As bad as the website
I am told I need documentation for my expenses, but finding the place to upload and attach them is all but impossible on both the site and the app. When I finally find it, it doesn't work.
Sometimes I find expenses that require documentation but I was never notified about it, and on one list it says approved, no problem, but on another page is says it needs documents.
I cannot figure out how to use this account. I'm just going to pay for my medical expenses and if they have a problem with it, come find me and I'll give them my documents and they can upload them to their own d*** files. I sure as h*** can't figure it out.Show lessRilianPuddleglum
Confusing to Manage
Functionally, I love using health equity for the investment side of my HSA. For what it’s actually supposed to be used for, (health payments) I find it to be extremely confusing and buggy.
It’s not clear how expenses, documentation, claims, payments, and reimbursement actually work together. I’m scared that I won’t have documented a payment/reimbursement correctly and that I’ll face issues with the IRS down the road because of this.
The receipt capture part of the app is also not very helpful. When taking pictures of receipts, it ends up trying to crop them in a “square” format that cuts out a significant part of the original image. When have you ever seen a square receipt??? I certainly haven’t ever seen one.Show lessdolphin2450
Does EVERYTHING I need it to do
This app does everything I need from checking my balance to investing my money to seeing my return on investments. The message center actually has helpful messages that matter to me AND makes it easy to then take action! Easy! Thanks for the big improvement on your app! Keep it up!SteveLindsay
