Leave a Review HealthEquity Mobile
Worst app ever.
This is the truly the worst app I have ever used. I have had 3 different Flex services before from other providers who were so easy to use, the apps did not have issues. I get constant error messages, the home page freezes and crashes regularly, the provider “search” doesn’t remember information I put in so I have to put it in repeatedly. Some of my providers are childcare individuals who don’t give me an address—that’s a ridiculous mandatory field. The app will email me that my claims have been denied but I can’t see information on the app, must go to website, only for there to be no information and to have received the message in error. The last two reimbursement requests I made after completing all the fields popped up errors. It is an absolutely horrendous app that needs a serious overhaul.Show lessKayOrca
The app works as poorly as the actual Health Equity company
I utilized my app to submit the majority of my claims. 75% of the time, I received an email stating I had requested a claim cancellation or that there was an issue with my bank for the reimbursement. The email would suggest I contact Health Equity via their customer service number. The people answering the phone had no idea how to look up the account information or how to assist. One woman kept telling me I had submitted for a future date which the app doesn’t allow you to do.
With each request expect to lose approximately 1-2 hours of your life between submitting, following up, and attempting to resolve with a representative.
It’s poor user experience no matter what avenue you take with health equity.Show lessChacha96486432668
Updated Review: Deleted it. Just doesn’t work.
UPDATE July, 2023: Tried again on a whim. Nope. The app is useless. Simply WILL NOT let me log in. Changed my password multiple times. I can log in on my computer, but the app continues to tell me that my user name and password is wrong. Even when I log in on the computer, it makes me verify my identity EVERY TIME. Clicking “remember this device” is a waste of a finger click, because it never does. I wish my company would switch FSA vendors, and I’ve told them that.
Every time I try to log in it gives a message that an error has occurred and the issue has been logged. Tried it on multiple days, but same issue each time. I can log in on my computer fine. The app just doesn’t work.Show lessruffhouse5
Slow, clunky and crashes
In theory it’s great. But it’s very slow and has a tendency to crash half way through entering your data. You can only scan 1 page of a bill so it’s not useful when you bill has multiple pages. Photos taken are then put into landscape mode so when trying to match the receipt up to a transaction you can’t view your photo vertically. It takes multiple attempts to enter a bill for payment due to crashing and extremely slow responsiveness. I’m constantly checking for updates to see if any of these issues are being resolved but they are not a priority for some reason.
7/3/23 installed the update and not it’s not working at all. When I finally log in I can’t click on anything to log my receipt.Show lessJamesW059
Worst app I’ve experienced in years
Health Equity is used by my employer so I’m stuck with them unless I chose not to renew my HSA contributions next year. Which is very likely at this point. Beyond the fact that it took them nearly a year to tell me a particular transaction wasn’t approved because my policy start date was almost 2 months after I started my job, and the transaction occurred 4 days too early, leaving me with no option other than to reimburse them and lose the money because it’s now too late to pay anything from 2022 (everything else has been paid already)…. This app is horrible. It’s not easy to navigate. It seems like it should be fairly straightforward and intuitive. But on the off chance you can find what you’re looking for or get any of the functionality to open when you click on it, when you try to upload or attach documentation you’ll be met with frequent error messages and pages of blank information. The website through any browser is just as bad. This is by far the worst app I’ve used or had the experience of using for as long as I can recall. Makes you wonder what the motivation is behind not improving it.Show lessNeedABudgetNow
Buggy and clunky
Log in submit reimbursement sometimes it shows up. Some times it doesn’t. Sometimes you get a keyboard sometimes you don’t. Sometimes you submit something three times before it shows up and it shows up twice.
I went through hassle of adding provider with lots of info so I don’t have to add it every time but it doesn’t show up later. Instead one of my kids names shows up instead. Which I suppose makes sense (in a weird badly programmed way) because when I entered my kids they didn’t show up until I restarted app, then they showed up fine.
All the time stuff doesn’t fit on the screen so you’re scrolling for basic buttons. Checkboxes don’t look like checkboxes so you end up missing stupid things you have to check every time “yes send the 5th thing I’m getting a reimbursement for to my checking account, just like the prior four.”
Stupid “I agree” checkboxes all over the place that don’t look like checkboxes.
Desktop is much easier. Still has some stupid stuff but at least it seems tested and like the people who designed it have actually used a desktop computer.Show lessJason Mark
Use a web browser on a desktop computer instead of the iOS app
For about ten years, I have had my HSA at HealthEquity. I usually use a web browser on a desktop computer to access my account. As a test, I decided to use the iPad app today to submit several receipts for card transactions at a doctor. I had already scanned the receipts and placed them in a folder on my iCloud account. The steps to submit the first receipt were not as simple as on the desktop. For example, the list of card transactions showed the date that the doctor actually “applied” the payment, not the date of my appointment. The worst part of using the iPad app was that after I successfully submitted the first receipt, the program sends the user back to the “More” page where you got started. The user then needs to drill back down into the submit a receipt page to submit another receipt. Never again am I going to use this app for this task. I am going back to the web site with my desktop computer.Show lessRadish Man
Slower notifications and approvals
Prior to the last update, I would get notified the second anyone in my family used a card to access money. Now it can take up to a week. And our use of the card just sits in the list with parentheses around it this whole time, getting rearranged as the week goes by.
I realize this may be more of a system issue than an app issue, but when I saw that the most recent update was 2 months ago, it seems to be related perhaps.Show lessLamb2112
Slow, clunky and crashes
In theory it’s great. But it’s very slow and has a tendency to crash half way through entering your data. You can only scan 1 page of a bill so it’s not useful when you bill has multiple pages. Photos taken are then put into landscape mode so when trying to match the receipt up to a transaction you can’t view your photo vertically. It takes multiple attempts to enter a bill for payment due to crashing and extremely slow responsiveness. I’m constantly checking for updates to see if any of these issues are being resolved but they are not a priority for some reason.Show lessPls fix this app
Our company has been using health Equity for years. Unfortunately, the app has little improvements during that time. It frequently freezes. When you enter in expense info, it will freeze and not list the amount of the expense. You have to start the entire process over again. Since the new update, it’s deleted my external bank account info. Each time I try to add bank info it has an error. I haven’t been able to input an expense for weeks using the app. Pls use a Q.A. Process to fix these errors. It is a big waste of time for users. ThanksShow lessMsMissey
