Leave a Review HealthEquity Mobile
Do they have a QA group?
I am an actual user (not a competitor as another review claims), and this is by far the most incompetently designed and executed app I have ever seen. I submit a claim or two every month, and every time I try to use this app first in hopes they’ve finally fixed it. Yet every month, it’s broken in completely new and “interesting” ways that force me back to the web site yet again.
It is obvious nobody at HealthEquity has ever actually used their app and there is no QA being done; they just dump it on the users (trapped by their employer’s choice, which makes the competitor comment bizarre) and let them report what doesn’t work. And for every bug they do eventually fix, they break three more things.
Use the web site instead, and from a desktop since it doesn’t work on a tablet/phone any better than the app does. Its workflow is almost as nonsensical, but at least you can actually get things done after a banging your head against the wall enough times.Show lessStephenTX214
Worst to Great
This app was a huge disappointment when my company switched to this company for our HSA’s. With the 5.0 update, I feel it is better than my previous provider and it is a great app that does what it needs too. Everything works perfectly and so far, there isn’t a weird UI issues. The dev team really came through.Show lessc625v12
App update is nice
I personally use the app for my HSA. I feel like most people in this position are probably using the app to check their balance, or request a reimbursement, so I would focus development effort on improving the user experience around those key features.
Before the app update faceid didn’t work which was extremely frustrating. That was easily my biggest request and now it is functioningShow lessbobrown101
Makes it so easy to use my accounts
Love this app, have had an account for years and use the app a few times a week to check our balances, get reimbursed (since we need to get an additional HSA debit card but haven’t yet...) and see how our investments are doing. Love that everything is in one place and I can submit a receipt and be reimbursed almost instantly. Super easy.Show lessMirandaB16
Way too complicated
The new app looks nice but regular expense tasks are buried. New expenses don’t show up in the app on the same day as the expense happens, so you cannot attach the receipt immediately. If you simply save the receipt in the app to attach it later there is no way to review it large enough to see the numbers outside of a useless thumbnail.
The previous service my employer used had it right. As soon as an expense happened it appeared in the app moments later. I could simply take a picture of the receipt right from the main page of the app and file the physical paperwork when I got home. Easy, painless and straightforward. I had to hunt to do this on the latest version of the app.Show lessChops847
Better but not perfect yet
I believe when you leave a review, it offers suggestions of how to improve. When I see reviews of “it’s the worst app in the world” it’s unhelpful and probably a competitor trying to lower scores or someone that doesn’t actually want you to fix anything. This new app is a big improvement from the old one. I’d like to see easier filtering for “expenses”. but balances, investments and uploads are greatly improved. Login works great and thanks for fixing the face scanner. I look forward to further improvements.Show lessDNCRGRLJO
