Leave a Review Mazda Financial Services
Sleek and informative
The display provides everything you need while not appearing too busy. I wish the image showed my actual vehicle and not a weird blueprint rendering, however I’m very happy with Mazda and their finance process thus farJam action
Never buying a Mazda again and can’t wait to get rid of this one
It’s completely unacceptable that I can’t access my information at any given time, if I wish to do so. I’m paying way too much for my car to not be able to utilize your resources. Scheduled maintenance is for 6/15 and it’s the 14th so not understanding why I can’t view anything. I have things to take care of and need the information on your site/app whatever and neither is working. On top of that, I’m completely unable to send an email to you. If everything is going to be down, you need to have back up people to answers phones or on chat because just not giving us an option to view our information when we’re paying a bunch of money to you for a car is shameful and disrespectful.Show lessw8rthr
App could use improvements
Where do I start?
First - I get a payment confirmation that says my payment has BEEN processed (not ‘is being’) and so I move a little money to another account and then a week later get an email saying my autopay didn’t go through.
THEN I find out that it canceled my future auto pay without any notification so the next one doesn’t go through.
THEN I find out the bank account I had it drawing from was removed altogether and an old account I’d used once and has been closed for at least a year was re-connected.
THEN I find out that updating my home address in the app means nothing because you have to call to have it changed (so why is that even an option in the app?).
Two stars for giving me a place to pay more easily when it works. Otherwise, this is one of the worst financial apps I’ve used.Show lessChase ism
Mazda Financial is at best a disappointing!
I have never encounter endless difficulties registering credentials in an account as I have with Mazda. When I tried to register, I had to call 3 times before they could fixed the problem at their end.
I decided to pay monthly car payment utilizing my bank’s Bill Pay. The payment was processed the first 2 months and the check for the 3rd month was voided. In my opinion, they need to revamp their operation and/or software.Show less50estela
Never Works
I am so tired of not being able to log into my account. I’ll change my password, and it will register the old password. When the password is right it still won’t let me login. It will also tell you you didn’t make your payment even when you know you did. I paid my car payment twice in January because the app was telling me I didn’t pay it. Mazda you need to do better.Show lessCarbon girlie
Non-secure activation app
If you use non-secure http protocol activation account via email like in this application does then you should think about what can happen with your financial information. Would you trust company and its application what else it does in non-secure way? I am reporting this to Consumer Financial Protection Bureau. There is reason why people like myself working in payments security in banks may not want to use applications like this for “convienience”. Think twice. Checks are outdated method, but far more secure than information on Internet especially when applications like tgat are written by security ignorants.Show lessMaciekS
Site never works
This site and app never work. I can never get onto pay my bill or check any of my finances. You have to try it multiple times and it finally lets you in. Somebody needs to do some work on this app so that those of us that are customers can easily access our financials at any time. It makes it extremely difficult to pay your bills on time and online.Show lessClevelandGirl75
Principal Only Payment
I use the app to make payments and check my status. I enjoy the app. I make additional payments and was watching the balance due grow in the negative but not seeing much of the principal shrinking. I make 3 payments a month, 2 extra small payments and the regular payments. In the app there is nowhere to pay principal only and you must call each time to state you want that money to go towards the principal. Now, they are collecting interest on the principal even though you have paid additional until you call up and tell them to put it on the principal. My mortgage I can make additional payments specifically for the principal, past car loans they have placed anything extra towards the principal automatically. Why is it different with Mazda Finance? Just put the option in the app or allow the selection of all additional funds please apply to principal or a selection to apply to future payments. Do a service to your customers by making it simple.Show lessJeff228512
Always have trouble with this site.
It seems that every time I go to use my password, for some reason I can never login correctly the first time. I could not get on the website through my PC to pay my bill. I tried the MS edge browser and Firefox browser, but for some reason the page goes blank. I tried to login going through the MAZDA financial services website login link. The page came up to login and went blank quickly. Don’t know what the issue could be there, but it’s not allowing me to pay my bill today. I finally logged on using the app on my phone, but I still had to change my password. I know I have fat fingers at times logging in, but even if the password looks correct, I still can’t get in.
ThanksShow lessFrustration at login
Not sure!! If it’s the app or something else
Today, I got a notification that I missed a payment it wasn’t supposed to be. Since I sat up auto payment under the website. Since I started using the app, the auto pay went off somehow…. But gotta fix it again on the app. Cannot tell if it’s a bug or I accidentally turned it off on the app.Joseph Elasri
