A deceptive scam
On Christmas Eve, I received an email promoting this app. They stated that the annual price for utilizing the app had been reduced to a much reduced short term discounted price (including a 15 minute countdown) of $9.99.
I purchased it; moments later I received a notice from my bank that I was being charged $119.88 by this company’s for access of this app. I immediately reached out to the customer service department via the only way to communicate with this company and was politely rebuffed.
They stated that in accordance to the customer policy regarding refunds, that I didn’t receive/I had “used” the program and due to that creative usage of the word “use”, I would not be receiving a refund. The fact is: I had not “used” the app, I’d only gone on to the app, not accessed any aspect of the program, and sent an email requesting clarity about the charge and a refund. There were no other ways to communicate w/customer service except via the customer service email in the app. I feel that their advertising was deceptive, that I was taken advantage of and robbed.
They had the nerve to send me a link to the company policies including their refund policy and when I clicked on it, I received the message “ page not available”.
I strongly suggest that no one purchases or uses this Facebook Yoga or any of their apps as they use deception to secure your money.
I am very displeased and as is my right and I do not enjoy being ripped off.
I purchased it; moments later I received a notice from my bank that I was being charged $119.88 by this company’s for access of this app. I immediately reached out to the customer service department via the only way to communicate with this company and was politely rebuffed.
They stated that in accordance to the customer policy regarding refunds, that I didn’t receive/I had “used” the program and due to that creative usage of the word “use”, I would not be receiving a refund. The fact is: I had not “used” the app, I’d only gone on to the app, not accessed any aspect of the program, and sent an email requesting clarity about the charge and a refund. There were no other ways to communicate w/customer service except via the customer service email in the app. I feel that their advertising was deceptive, that I was taken advantage of and robbed.
They had the nerve to send me a link to the company policies including their refund policy and when I clicked on it, I received the message “ page not available”.
I strongly suggest that no one purchases or uses this Facebook Yoga or any of their apps as they use deception to secure your money.
I am very displeased and as is my right and I do not enjoy being ripped off.
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