They make it happen. Great app great service hope you’ll grow well.
Developer Response
Thanks for your kind words! We are improving this gift app with more features.I purchased from them for the very first time and i haveee to tell they were so kind to me. I was so confused about everything they communicated with me and suggested me alot of stuff. I did give them alot pain but they were so kind to understand my situation. And the detailing in gift box was so perfect they packed everything so perfectly their materials were high quality and what not. I totally recommend sugary.
Developer Response
Thank you for your wonderful feedback! We're thrilled to hear our team could assist you and that you loved the detailed, high-quality gift box. We appreciate your recommendation!They craft their gifts very carefully with utmost dedication. Customer service is top notch.
Developer Response
We are delighted to hear about our craftsmanship & service!From the app design, customer support, service and delivery, everything was incredibly smooth, simple and convenient. The only criticism I have was that the watch and the pen I included in the box could have been of higher quality, but quite literally everything else was flawless, including the delivery time!
Thank you for making my parents’ anniversary just that much more beautiful.
I am sooo happy with the service we received from Sugary…they outmost professional, creative and most importantly supportive!!! I was so impressed by the first purchase that while ordering second time I could not think of better place than them!!! The most amazing part of them is they have delivered me the second product within 24hrs!!! That was impressive!!!! Keep up the good work!!! Looking for more in future!!!
Developer Response
Your message made our day! We're over the moon that you loved our service. Thanks a bunch for your kind words, and we can't wait to wow you even more in the future! 🚀One the best user experience I had in a Bangladeshi App. Very well crafted. Lot of room for growth and improvement but with the attention to detail this team has Sugary will be a blast internationally. Keep up the good work.
Developer Response
Thanks for your glowing review! We're glad you had a great experience with Sugary. Your encouragement motivates us. We're committed to international excellence and appreciate your support on this exciting journey.I recently used Sugary’s gifting service to surprise my fiance on her birthday, and the entire experience has been an absolute nightmare from start to finish. Despite my heartfelt intentions, Sugary managed to turn what should have been a joyous occasion into a complete disaster.
Firstly, the gift arrived significantly late, missing the intended delivery date on my fiance’s birthday. Not only was the timing a major letdown, but the condition of the gift box upon arrival was utterly unacceptable. The wrapping was haphazardly undone, glasses were scattered throughout the box, certificates and letters were scratched, chocolates were completely smashed, and various items showed signs of damage such as damp spots and scratches.
What’s worse is that Sugary’s lack of attention to detail tarnished the thoughtful efforts and plans I had put into selecting and sending the gift. My fiance, who eagerly anticipated the surprise, was instead met with disappointment and frustration due to Sugary’s irresponsible handling of the delivery. The Spotify frame was broken, another frame had dampness issues, Nutella jars were scratched and broken, and the entire box was covered in glass shards. It’s disheartening to witness the result of my careful planning and consideration being ruined by the sheer incompetence of Sugary.
Upon raising my concerns, Sugary’s initial response was an empty promise to send the “same fresh gift box” at their cost. However, this was nothing more than a deceptive gesture, as they only sent a glass frame and a box of chocolates, failing to fulfill their commitment. When confronted about this, their customer service took a shocking turn. They not only refused to rectify the situation but responded with unprofessionalism and rudeness.
Their dismissive attitude, refusal to acknowledge their mistakes, and threatening tone in response to a legitimate complaint are indicative of a company that lacks integrity and customer care. Furthermore, the threat to share our conversations on social media demonstrates a complete disregard for customer privacy and highlights Sugary’s unprofessional conduct.
In summary, my experience with Sugary has been a complete disaster. From late deliveries and damaged goods to unfulfilled promises and disrespectful customer service, Sugary has proven itself to be a company that is more interested in deflecting blame than addressing the legitimate concerns of its customers. I strongly advise anyone considering their services to steer clear of Sugary – a company that has not only failed to meet basic standards of service but has also demonstrated a complete lack of accountability and professionalism.
My parcel was delivered. But I must give one complaint. I have specifically written, stated, entered, and made completely clear that this was an anniversary gift. Yet the card sent to my receiver had “HAPPY BIRTHDAY” written. I do not understand the point of so many options of personalizing if basic instruction cannot be followed. This is not a small mistake. Such unprofessionalism is not expected from a shop like sugary gifts. They could not ensure what was specifically ordered and paid an expensive amount of money for. Utter disregard shown for the customers orders. A bit unsatisfied as a customer in this case. Please take care next time. Thank you
Best Regards
Developer Response
I'm truly sorry for the oversight and any disappointment it may have caused. Your feedback is invaluable, and I apologize for the mix-up with the card message. We understand the significance of special occasions and the importance of getting it right. Rest assured, we're taking immediate steps to address this issue and ensure it doesn't happen again. We appreciate your understanding and the opportunity to make things right. Sir we have already sent an apology gift to the receiver which will be delivered within a few days, Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future. Best regards.Was worth every dime I paid for and more. They were thoroughly communicative throughout the whole process and if you’ve ever been in that place where you can’t come up with what you’re going to arrange to make someone’s day special. Well, then these guys have got your back. At least they had mine.
Developer Response
We're overjoyed to hear that our efforts made your experience worth every dime and more. Communication is key, and we're thrilled to have kept you in the loop throughout the entire process. It warms our hearts to know we could help make someone's day special, and we're always here to have your back when you need that extra touch of thoughtfulness. If there's anything else we can do for you in the future, just let us know. Your satisfaction is our priority!This app is a complete disaster. It doesn't even let me sign up or log in, which are the most basic functions of any app. My experience with it has been beyond frustrating.
From the moment I downloaded the app, I was met with an impenetrable wall of issues. When attempting to create an account, the registration process consistently fails, leaving me stuck at the starting line. Even when trying to log in with existing credentials, it's an exercise in futility.
Jese Pinkman
Nafisa mehrin
Farhan Mahabub
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Mahpara90
tawhid360
Mashroor345
R0044
ARTiL1S
