Extremely convenient to get the desired gift 🎁
Response from developer
We're delighted to hear that you had a great experience with our service and appreciated the level of customization. Your encouragement fuels our commitment to delivering quality work. We appreciate your support and look forward to serving you again.
Extremely Disappointing Experience with Sugary - Avoid at All Costs!
Firstly, the gift arrived significantly late, missing the intended delivery date on my fiance’s birthday. Not only was the timing a major letdown, but the condition of the gift box upon arrival was utterly unacceptable. The wrapping was haphazardly undone, glasses were scattered throughout the box, certificates and letters were scratched, chocolates were completely smashed, and various items showed signs of damage such as damp spots and scratches.
What’s worse is that Sugary’s lack of attention to detail tarnished the thoughtful efforts and plans I had put into selecting and sending the gift. My fiance, who eagerly anticipated the surprise, was instead met with disappointment and frustration due to Sugary’s irresponsible handling of the delivery. The Spotify frame was broken, another frame had dampness issues, Nutella jars were scratched and broken, and the entire box was covered in glass shards. It’s disheartening to witness the result of my careful planning and consideration being ruined by the sheer incompetence of Sugary.
Upon raising my concerns, Sugary’s initial response was an empty promise to send the “same fresh gift box” at their cost. However, this was nothing more than a deceptive gesture, as they only sent a glass frame and a box of chocolates, failing to fulfill their commitment. When confronted about this, their customer service took a shocking turn. They not only refused to rectify the situation but responded with unprofessionalism and rudeness.
Their dismissive attitude, refusal to acknowledge their mistakes, and threatening tone in response to a legitimate complaint are indicative of a company that lacks integrity and customer care. Furthermore, the threat to share our conversations on social media demonstrates a complete disregard for customer privacy and highlights Sugary’s unprofessional conduct.
In summary, my experience with Sugary has been a complete disaster. From late deliveries and damaged goods to unfulfilled promises and disrespectful customer service, Sugary has proven itself to be a company that is more interested in deflecting blame than addressing the legitimate concerns of its customers. I strongly advise anyone considering their services to steer clear of Sugary – a company that has not only failed to meet basic standards of service but has also demonstrated a complete lack of accountability and professionalism.
Incorrect products sent
Best Regards
Response from developer
I'm truly sorry for the oversight and any disappointment it may have caused. Your feedback is invaluable, and I apologize for the mix-up with the card message. We understand the significance of special occasions and the importance of getting it right. Rest assured, we're taking immediate steps to address this issue and ensure it doesn't happen again. We appreciate your understanding and the opportunity to make things right. Sir we have already sent an apology gift to the receiver which will be delivered within a few days, Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future. Best regards.
Massive W! 10/10
Response from developer
We're overjoyed to hear that our efforts made your experience worth every dime and more. Communication is key, and we're thrilled to have kept you in the loop throughout the entire process. It warms our hearts to know we could help make someone's day special, and we're always here to have your back when you need that extra touch of thoughtfulness. If there's anything else we can do for you in the future, just let us know. Your satisfaction is our priority!
App doesn’t work
From the moment I downloaded the app, I was met with an impenetrable wall of issues. When attempting to create an account, the registration process consistently fails, leaving me stuck at the starting line. Even when trying to log in with existing credentials, it's an exercise in futility.
Service nice
Response from developer
Thank you for the feedback! We're committed to offering top-notch service, and we'll certainly take your pricing comment into account as we continue to improve. 😊👍
Awesome Service !
Response from developer
Thank you for the glowing recommendation! Making your loved ones' days special is our mission, and we're thrilled you appreciate our efforts. 🎁❤️"
Really amazing
Response from developer
We're delighted to hear you loved our curated gifts! Our collection is designed with love, and we're thrilled you had a fantastic experience. Thanks for your kind words! 😊💖
best of the best !!
Response from developer
We're thrilled to have made your girlfriend's day out of this world with our handcrafted gifts! Thank you for choosing us, and we're here to bring more joy anytime you need it. 😊💫
World Class Service
Response from developer
We're overjoyed that Sugary has become your ultimate choice for gifting. Your praise for our options, packaging, and service is truly heartwarming. We're honored to have your trust and will continue working hard to maintain our top-notch standards. Cheers to many more magical gifting experiences with Sugary! Warm regards, Team Sugary
