I used to be able to justify the 10% fee they charge on bookings.
However, I can no longer do so because I have had to many accumulated bad experiences with evolve. Too many employees that say one thing and do another. In addition to just lazy work and execution. I have to do everything and fight just to be treated fair. So what am I paying for anymore? I'd rather go with flat fee software and keep more of my hard earned money because everything evolve does seems to go wrong.
Developer Response
Hi there - we're disappointed to hear this has been your experience. We have endured many changes in how we operate over the last few years in an effort to work toward optimized services, however we understand this may have come with growing pains and therefore impacted the owner experience. We appreciate your feedback on what specifically you are frustrated with and can assure you this will be shared back to our team. If there is anything we can do to support you in the meantime, please do not hesitate to connect with us further on our social media platforms. Whether you choose to stay with Evolve or move on from our partnership, we are thankful for the opportunity to work together and wish you the best.
Edit: Hi again! We'd love to connect with you to further discuss your frustrations and learn more about your experience. If interested, please send us an email to research@evolve.com and we will be in touch. Thanks so much!The app forces an update 80% of the time I login.
Evolve should allow owners price control. The Evolve algorithm may work in high-density areas, but it’s worthless to me. I know when local/regional events are scheduled that could drive up rental fees. It takes Evolve 3-5 days to respond to requests for price changes, which isn’t practical.
Developer Response
Hi there - we appreciate you letting us know about your experience with the app. We apologize for any inconvenience the updates have caused for you. Our team has been working on enhancements using user feedback since launching the new app and expect to have fewer updates as time goes on. Additionally, we appreciate your feedback regarding pricing will be sure to share your thoughts with our wider team as we continue to evaluate our overall services. Thank you for your review - we appreciate the opportunity to be your partner!Evolve Management Company has helped me considerably during our condo renting adventure. They have answered all my questions and continue to guide me along, taking care of many areas of our rental business. I recommend them to many, whom I talk with, that are interested in the rental business. Great job!!
Developer Response
Hi there! We're so happy to hear this has been your experience! Thank you for taking the time to leave your feedback - we look forward to continuing to grow our partnership with you.As an owner I use Evolve to manage my property. 10% is a small price to pay to have them manage, market and promote my property. Additionally, Evolve takes the guess work out the equations. I love the simplicity of their app and how hands off it can be for the owner. Their customer support team either by phone or through their app is responsive and helpful. I have am had ZERO complaints now how smooth things have worked for me. Keep it going Evolve, I’m one satisfied customer
Developer Response
Hi there - thank you for your review! We are thrilled to know that this has been your experience and appreciate your feedback regarding the new app and how simple it has been for you to manage your business. We are here any time to support you and look forward to continued success as partners!Evolve has to be one easiest companies to work! They’re efficient and their standards are high, and responses are quick! I don’t have any complaints and so glad I found them. We have started a wonderful relationship…keep up the good work!
Developer Response
Hello and thank you so much for sharing this wonderful feedback. We look forward to continuing to grow with you as our partner! Evolve management team across the board has made managing our vacation rental as easy as advertised. We couldn’t be happier with the performance.
Developer Response
Hi there! Thank you so much for your kind words. We're thankful to be partnered with you and are glad to hear this has been a successful partnership for you!The EVOLVE team is great with communication and are quick to respond with any queries that I’ve had. They sent out a professional photographer and got photos of my place. They are beyond beautiful!! My only complaint is that I feel that I’m so far down in the list of rentals that I’m not getting enough exposure. That being said, the search area doesn’t allow to just put in an identification number that will take you directly to my listing.
Developer Response
Hi there - thank you for your review! We're pleased to hear of the positive experience you've had working with our team and appreciate your feedback regarding your listing search results. As a reminder, each Evolve listing is assigned and ID that can be used to search for the property at evolve.com. If you have any questions about partner listing platforms, please feel free to submit a request with our team, or give us a call at 877.818.1014 and a representative would be happy to chat further about this!Our visit to Cocoa Beach was great and our accommodations were amazing. The amenities, the bed, the big screen TV and attention from our hosts was outstanding. We will be back!
Developer Response
Thank you for your review! We're glad to hear that you enjoyed your stay and experience with the local host. We can't wait to host you again soon!Evolve is phenomenal in every aspect. They have provided me as a property owner force every aspect of quality representation of my property. From the photography of my rental to all aspects of marketing and representation! And I have never had any reports of problems from any of my rental guests! They always feel that Evolve has served their needs and concerns in nothing but a professional manner and never disappointed any if my guests!
I would give Evolve a rating of twenty stars on a scale of one to ten! I highly recommend Evolve to all considering such vacation rentals! And several friends have used them with great satisfaction!
Try it, you’ll like them too!
Respectfully,
Robert S.
A five year client.
Developer Response
Hi Robert - Thank you so much for your kind review! We're absolutely thrilled to hear that this has been your experience, and very thankful that you have taken the time to share it with us here. We appreciate the opportunity to partner with you over the last 5 years and look forward to many years of continued success ahead. Feel free to reach out to us any time for support and we are more than happy to work with you.As far as managing rentals go, the company is great so far. The app on the other hand, not so much. I’ve been getting a log in error since day 1. Called and emailed and supposedly an IT ticket was opened but no one can tell me the status or ever follows up. This part of the company is disappointing
Developer Response
Hi there - thank you for your review. We're glad to hear that your experience with Evolve has been successful overall! However, we are disappointed to hear of your frustrations with the app and want to ensure you feel supported. Please feel free to reach out to us on any of our social media platforms. We'd love the opportunity to chat further and gather more information about your account so that we can get you in touch with the right person to assist. We appreciate your feedback and look forward to connecting further.
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