This is an absolute pile of pants!
It consistently tells me that my email or password don’t match what are in the system. This is ridiculous. I have these checked by agents who have had me reset my password five times now, It’s still not letting me login.
I still have the old version of the app-however, I am sick and tired of my chats being dropped in the middle of trying to get things fixed! I have to continually start over and explain again to yet another person who keeps reading from the same script.
Get your act together!!!
Developer Response
Thank you for your review. We are disappointed to hear that this has been your experience. To avoid further frustrations with communicating via the chat, we encourage you to give us a call at 877.818.1014. We are here to support you and ensure a resolution is found for the issues your are experiencing. We appreciate your feedback and look forward to working together to make improvements. Appreciate the new app, but the app only worked one time with Face ID and then failed every other time. The app will also not work with password manager apps such as LastPass. I’m forced to manually type in my username and password every time I want to use the app. Very tedious. Is this on the roadmap to fix as quickly as possible via an update?
Developer Response
Hi Scott - thank you for your feedback. We do have plans for improved biometric login support to be included on future updates. We haven't received any other reports of password manager apps not being compatible with our new app, but will consider this as we continue work on improvements. Please bring back the next 3 upcoming bookings without any payout info you had from prior version. I would screen shot this and coordinate / sync with my cleaner. Big loss.
Developer Response
Thank you for your review! We appreciate your feedback and have shared it with our team for consideration as we plan for future updates and improvements.Please add Face ID on iOS for logging on.
Edit: When a notification comes in for a new booking or cancellation, for example, tapping on them should link to the booking itself.
Developer Response
Thank you for your review. We appreciate your feedback and will continue to work on improving the login process for future updates.
Update: We are excited to share with you that this issue has been resolved in the most recent version of the app, V2.1.0. When an in-app notification is clicked, you will now be redirected accordingly. We will continue to work on improvements to the redirection from push notifications received outside of the app. Thank you again for your feedback. Please feel free to reach out to our team with any questions about the newest update.I am a big fan of evolve the company and have enjoyed working with them for the past several years to manage my short term rental property. During all this time I have been equally disappointed with the functionality of the owners app. That disappointment continued after the release of this new evolve app, but the updates and improvements that followed quickly after its release have changed my response entirely. I can copy and paste phone numbers, easily find the full name of guests, auto log in, etc.! It feels like the owners app is becoming a better representation of a great company!
Developer Response
Thank you for your review! We appreciate your partnership and are glad to hear that the updates have further enhanced your experience. We look forward to continuing to improve the app using the valuable feedback our trusted owners share with us. Please add Face ID on iOS for logging on.
Developer Response
Thank you for your review. We appreciate your feedback and will continue to work on improving the login process for future updates.I have the old and new versions. This new one is hard for me to read, the schedule/calendar is very squished. It doesn’t save my login which wastes my time.
Developer Response
Thank you for your review. We will continue to work on improvements for future updates to the app and appreciate your feedback on how we can provide an enhanced user experience. No ability to Copy guests name and number when I create their contact in my phone. Previous evolve owner app allowed for a long press to copy text. If this new app is supposed to replace the old one, why not make adding contacts to my phone easier than harder? I suggest adding a feature to save a contact with one button.
Developer Response
Thank you for your review. We released an update to the app that allows copying guest names, as well as gives the options to call, text, or copy when tapping on the phone number. Please give it a try and let us know what you think!The former version filled the screen on my iPad. This version is a narrow sliver and makes it all impossible to read.
Developer Response
Hi there - we appreciate your feedback regarding your experience as an iPad user. Our team will continue to work on making improvements to the iPad compatibility for future updates.The Home Screen Dashboard should have been left from the old version. Now it’s cumbersome to get to the important metrics.
Developer Response
Thank you for your review! We're glad to hear that you have had an enhanced experience with the new app. We appreciate your feedback regarding the dashboard and will continue to work on making improvements for future updates.
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