Even though I downloaded the new app for the required update, it continually asks me to update the app everytime I log on. Each log on it asks for the required update then The App Store only says “open” instead of download because it’s already been downloaded. Everything still works once I’m in, the added step of going to the App Store every time I log in is very inconvenient.
Developer Response
Hi there - we're sorry to hear of the issue you are experiencing and appreciate the clarification that you are in fact using the new app. We have reported this to our team to be looked into further and will provide additional updates as needed. In the meantime, please ensure that the old app is deleted and uninstalled from your device. Thank you!We began our listing with another company, one that my wife had expressed concerns about, but I didn’t listen. After three months of frustration, we switched to Evolve, the one she felt best about. The contrast exceeded expectations. Immediate bookings, reviews, and return on our investment are just a few of the immediate results we noticed. On top of that, having direct communication with the Evolve partners that take care of our property has been wonderful. We believe, unlike the previous experience, they genuinely care about our property.
Developer Response
Thank you so much for your review! We're thrilled to hear what a great experience our partnership has been for you. We're grateful to be working alongside you and look forward to continued growth and success together!Every time I open the App it states that I have to update. I can’t go any further until I hit update which takes me to the Apps which literally states I updated 1 day ago. This happens every single time I need to check on rental. I keep telling my wife we need to do this ourselves as I have had quite a few issues over the last two years.
Developer Response
Hi there - we appreciate your review and are very sorry to learn this has been your experience. It sounds as if you may be having issues with the old app. As a reminder, we recently launched a brand new app. To fix this issue, please uninstall all Evolve apps you currently have on your device, and reinstall the new app that is the only one available in the app store to ensure you are using the correct one. We hope this helps - please feel free to contact support at 877.818.1014 or via your owner portal for further assistance if you continue to experience an issue.We signed up with Evolve in November after renovating our second home and within a couple weeks we had our first renter shortly after another then another . Our home is not in a area for tourism I believe people need rentals just about any area for various reasons ! I don’t expect to rent it year round but evolve has made it simple and profitable enough that we plan on staying onboard . Thank you
Developer Response
Hi there - thank you for your review! We so appreciate your kind works and are happy to hear that our partnership is off to a strong start. We hope the new app has made managing your rental business easy and look forward to continued success working together.The new app is more glitchy and than the previous one. For example, I get an alert than a response was posted to by request. After log in when I go to alerts and click on the response, nothing happens. So I really don’t know which request of mine received the response. Bring back the older app please or fix this.
Developer Response
Hi there - we appreciate your review and are sorry to hear that you have been less than satisfied with the new app. We're excited to share that the most recent update for the app, version v2.3.1, gives users the ability to redirect comment notifications to the associated request details. If you have not done so already, please ensure you have the most recent update and give this a try. We hope this helps in enhancing your experience! We appreciate your feedback and look forward to continuing to provide improvements which each new update.Under pending payouts, it’s sorted by default from farthest in the future to most recent. So, if I want to see my next few future pending payouts, I have to use the filter, which is a waste of time. By default it should be sorted by the next payout going forward, like it is on the owner website. please make this fix. thank you.
Developer Response
Hi there - thanks for your feedback! Our team was notified of your review and has updated the app so that the sort order of pending payouts shows the next upcoming payout first. We appreciate the opportunity to make this fix and hope that the update further improves your experience with the app.I agree the last app was so much better. This one is horrible. It still asks me to update every time I open it. I can’t print anything, no print icon. I haven’t take a screenshot then print. I spend more wasted time maneuvering around the new app
Developer Response
Hi Julie - we appreciate your review although we are disappointed to hear that this has been your experience with the new app. As a friendly reminder, we ask that you please make sure the old app is completely uninstalled from your device and only the new app is installed to avoid being prompted to update the app. If you continue to experience this issue, please let our team know so that we can dig further into what may be happening. Additionally, we appreciate your feedback regarding print capabilities and will keep this in mind as we continue to work on future enhancements. We're thankful for your partnership and hope that you are able to find the app more user friendly as we continue to utilize feedback to make improvements with each update.It took a lot for us to finally consider short term rental opportunities for our vacation home when we’re not using it to help offset costs. We were extremely skeptical. Evolve has been amazing, starting with months of touching base while we considered it, walking us through the setup process, helping us navigate through local permit and occupancy tax requirements, finding a cleaning partner, and ultimately generating bookings.
We went live right before Thanksgiving and made more net profit through New Years than we would have expected for many months.
Yes we’ve had two small damage claims already which although minor were immediately reviewed and reimbursed turning a “what if” concern into a positive actual experience. Evolve’s rates are better then the competition and they only get paid if we get paid so we’re in this together. Looking forward to continuing this longer term.
Developer Response
Hi Mark! Thanks so much for your review and your kind words. We're thrilled to hear that this has been your experience and look forward to continuing to grow your business together. Please feel free to reach out to us anytime with questions and concerns and our team is always more than happy to help!The Evolve application is a great tool to support my needs while away from the computer. It helps me manage my properties, communicate with guests and cleaning / maintenance staff. All the information I need is at my finger tips and is easy to navigate to do what I need to. It makes the experience easy and I have confidence that it will continue to meet my needs. Thank you “team evolve” for all you do.
Developer Response
Thank you so much for taking the time to leave us a review! We're so glad to hear how the new app has contributed to making your experience as a vacation rental owner easy. We appreciate the opportunity to work together and look forward to continued success as your partner in this business!We’ve been with evolve for 4 years. While they experienced some growing pains earlier on it seems they’ve hit their stride. We’ve always had solid bookings and they do all the marketing with very little involvement from us. They just upgraded the app which seems much better than the prior version. It loads much faster than old app.
The calendar is still funky and needs improvement when doing an owner booking.
Developer Response
Thank you for your review! We're happy to hear that you've been satisfied with your overall experience these last 4 years and are thrilled to learn that you find the new app to be an improvement. We appreciate your feedback regarding the calendar and will continue to use feedback from owners to make improvements to the app. Thanks again for your review and for allowing us the opportunity to partner with you!
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