Evolve has a great customer service team. If u call u get a person yes a live person. They listen to u and go right to work on your issue. I have evolve as my property management team and they also do a good job with rentals. Yes every so often there May be an issue but one phone call and they are right to work on the issue. I have used other rental companies and never been as pleased as I am with Evolve. Try it guaranteed you will be pleased
Carol Brown
We have 1 property that we rent when not using. This is our 1st time doing this and are going into our 3rd season. So far this has been a good experience. We have no complaints. We like the fact that we don’t have to pursue guests, the photographs are great and they do the advertising on more than one site. The property is insured against loss from guests ( haven’t used the is yet). They found us a qualified housekeeper. We don’t have to exchange money directly. To us, this is worth the 10%.
Developer Response
Thank you for your review! We're thrilled to hear this has been your experience and appreciate you taking the time to let us know what you love about Evolve. We look forward to continued success as we head into another season of our partnership! Evolve has been amazing in marketing and getting my property booked! Their support is also top much. Definitely recommend.
Developer Response
Hi Aston - thanks for your review! We're glad to hear that you are satisfied with our partnership and hope the new app has further enhanced your experience managing your rental. We appreciate your partnership and look forward to continued success in 2024.We’ve been with Evolve since 2017. We get quality service at a value price. We’re very pleased with the professionalism and dedication shown towards our property and business development. We can highly recommend the cy.
Developer Response
Thank you for taking the time to share about your experience with Evolve! We're thankful for the opportunity to partner with you all these years and are excited to continue working together to grow your business!The old version is better, easier to access, gives alerts and allows a customer to manage their accounts with accuracy and timeliness. This new version is difficult to maneuver for all the previously stated issues by other reviewers. More concerning, no one seems to have addressed these concerns by now. Therefore, this leaves a consumer to consider the competition. No one has the luxury of mismanagement or unaddressed issues with an app or their properties. There is little, to no room, for forgiveness in this industry with guests.
Developer Response
Hi there - we appreciate your feedback and are disappointed to hear this has been your experience with the new app. We'd love the opportunity to chat further with you to discuss your frustrations in more detail as we continue to plan for future updates and improvements. We kindly ask that you please submit the form at the link below, or message us directly on any of our social media channels and we'd be happy to connect you with a representative directly. Thank you for your review - we look forward to hearing from you.
https://docs.google.com/forms/d/e/1FAIpQLSeK2n2emHWwnjFsavZfLKlEqw9Hv7xVAKq0imj7CfJjYmQwTg/viewform?usp=sf_linkI have been trying repeatedly to update. I cannot proceed to use your service if I can't update. When I follow your instructions, it leads to a dead end - there is no option to update.
Developer Response
We appreciate your review and are sorry to hear of any issues you are experiencing. We recommend deleting all Evolve apps you have downloaded on your device and re-installing the one app that is available in the app store to ensure you are utilizing the new app. The newer version is the only one available in the app store so this should resolve the issue you are experiencing. Please follow these steps and let us know if you continue to need assistance. We hope this helps!All of a sudden the app says I must update. When it redirects me it doesn’t show the ability to update! It just says open an then goes back to the must update message again. None of my mobile Apple devices are able to access the app now
Developer Response
Hi there. It sounds as if you may be experiencing this issue on the old app. We recommend uninstalling the old app with the brighter app icon, and ensuring you are launching the new app. We hope this helps resolve the issue and appreciate you reaching out here with your feedback. If you continue to have this experience, please do not hesitate to reach out to our team and we are happy to assist further.With all the money and resources evolve has they can come up with a better app.
The old one although slow and glitchy at times had a better layout and flow than the new app. The numbers which most people care about should be a widget on the login dashboard like the old app to easily toggle month to date earnings etc.
Now you have to go to the reports page and custom filter the dates just to see MTF earnings which is too involved and unnecessary. Definitely a step back and not an improvement.
Developer Response
Thank you for your review - we appreciate you updating your review to share additional feedback. We're happy to report the stats module was updated to the new app shortly after you updated your review. We've shared the rest of your frustrations with our team for further consideration as we continue to prioritize improvements for future updates. Thanks for your partnership and your feedback on the app!Not sure what you were hoping to accomplish with the new APP… but it’s like getting a new car & you hate it driving it.
Developer Response
We appreciate you taking the time to leave a review and are sorry to hear that this has been your experience. Please feel free to reach out to our team any time with more details on what changes could help improve the app for you. We are always looking for ways to continue to enhance the app and appreciate any feedback to help us in doing so.Every time I open the app I have to update it so I update and open again and it still says to update. So I removed the app, tried again and get the same thing.
Developer Response
Hi there - thank you for your review. It sounds as if you may be receiving update notifications within the old app (brighter app icon) as the new app (darker app icon) will not replace the old one on your device. We recommend ensuring that the old app is deleted from your device so that you are only utilizing the new app. This should prevent the update notifications moving forward. If you need further assistance, please feel free to reach out to us directly at 877.818.1014 or by submitting a request through the owner chat. We hope this helps!
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