The new update using ChatGPTo is great, and the new files export functionality makes the system much more useful!
Developer Response
Thank you for your support! By harnessing the latest advancements in AI technology, we strive to deliver summaries that are not only accurate but also contextually rich, providing you with insights tailored to your specific requirements. We sincerely appreciate your trust. For any help, please contact us at support@plaud.ai. Has been incredibly helpful for my work. The latest update has made it even more useful, as it has significantly improved the friendliness and ease-of-use when it comes to editing and summarizing transcribed text.
I love the new interface, but the transcription and summary take significantly longer. A 27-minute meeting took 4 to 5 min to transcribe, and the summary took about 14 min. That’s way too long when this process used to take 1 to 3 minutes to complete the whole process.
Developer Response
Thank you for your feedback! We're glad to hear you love the new interface. We are continuously working to enhance our transcription and summarization processes. For the majority of recordings, results are produced within 1 to 2 minutes. However, we acknowledge that some processes are not yet optimized. We are actively working on improvements, and you can expect a better experience within the next couple of months. Thank you for your patience and understanding.While the Plaud device seems to work well. The app’s UI suddenly leaves a lot to be desired.
I submitted a support ticket regarding the issue which is that words run off the screen of my iPhone 14 Pro and or overlap or are jumbled. Plaid support emailed that the problem was resolved but required an app update which I performed. NO CHANGE WHATSOEVER!
Developer Response
Thank you for contacting the PLAUD support team and providing feedback on the issue.
Could you please confirm if you have updated to the latest version of the PLAUD app? If you have and the issue persists, kindly provide us with more details (such as screenshots) so we can investigate and resolve this matter promptly.
We are very sorry for the inconvenience caused and appreciate your patience and cooperation.
I am blown away!
Awesome. App updated, now we can't get passed the splash screen because it renders poorly. FIX IT!!
Developer Response
We sincerely apologize for the inconvenience caused by the issue with the intro layout on your devices. We have identified and fixed the bug, and a new version of the app is now available.
Please update the app to the latest version to enjoy a seamless experience. Your experience is always our top priority, and we truly value your feedback. We greatly appreciate your patience and understanding. For any other questions, please contact our customer support team at support@plaud.ai.I find this recorder to work perfectly. The only thing I see that it could improve it is when it does inscriptions that it would be able to put your own in there so that it fits your needs. But otherwise it works great wonderful small perfect carry around in your pocket and hooked to your phone. Highly recommend.
I installed the update. Now the app won’t open. it will open. Tell you about the updates that it’s made. If that is it, the app will not fully open. Beware.
Developer Response
We deeply apologize for the inconvenience caused by the issue with the intro layout on your devices. We have promptly identified and resolved the bug, and a new version of the app is now available.
Please update the app to the latest version to enjoy a smooth experience. Your satisfaction is our top priority, and we truly value your feedback. We greatly appreciate your patience and understanding. For any other questions, please contact our customer support team at support@plaud.ai.your screen layout is poor. i can’t press the next button because it’s too low on my screen. making the app inaccessible
Developer Response
We sincerely apologize for the trouble caused by the intro layout issue on your devices. We have identified and fixed the bug, and the latest version of the app is now available.
Please update the app to enjoy an improved experience. Your experience means everything to us, and we highly value your feedback. Thank you for your patience and understanding. For any other questions, please contact our customer support team at support@plaud.ai.Cant use it in my iPhone 15 pro max. The st@pid intro with "whats new" is completely unnecessary and at the end the continue button is out of the screen.........OMG!!
Developer Response
We apologize for the inconvenience caused by the problem with the intro layout on your devices. We have identified and fixed the bug, and a new version of the app is now ready for you.
Please update to the latest version to ensure a seamless experience. Your experience is our top priority, and we greatly value your feedback. We appreciate your patience and understanding. For any other questions, please contact our customer support team at support@plaud.ai.
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