This morning CO. has given me so many problems took double payments out with not authorized. Made me wait weeks to get my money back. Do not use this company. You will regret it absolutely horrible straight trash if if I could give them a -10 on the STARS I would straight, Dumpster trash company garbage worst mortgage company I’ve ever dealt with. They are a joke.
Developer Response
We are sorry that your experience with RoundPoint has been frustrating. Please email our team directly at socialmedia@roundpointmortgage.com. We will connect you promptly with an individual who can help resolve your problem in a timely manner.I have enrolled after countless hours and many attempts to autodraft my checking account. I have no idea if it will work. The website is overly complicated, and the algorithm is designed to fail on the last step. I have tried to delete a prior checking account…5709 which is no longer open. I can not seem to make it go away, despite multiple attempts. The new funded checking account is …1903, which has been used this month on the 19th after calls on the 15th to make the payment. I dislike your website so much, but I was told if I didn’t have Anything nice to say, then remain silent.
I will mention I had this set up on April 15 to be enacted for a payment in May, but because your website is so flawed, that input disappeared. Now I have to make May’s payment by a phone call. Your system is ….*#!!**
Developer Response
We’re sorry to hear you’re having an issue with our website. Please email our support team directly at SocialMedia@roundpointmortgage.com, and we will be happy to help you. Thanks!Awesome I’m so glad they made the app it makes it so easy to do my payments! Thank you round point community I had been asking for the app as soon as I got enrolled with round point.
It's all good except I always have trouble with my password. I have to change it every month that I login to make a payment.
The app won’t accept special characters for passwords in done cases. Not very user friendly. Also customer service is bad. Wish I could go back to my old serviced Mr. Cooper which was 100 times better than round point. It had better payment options and a better app.
Developer Response
3. We're sorry to hear about your negative experience with the RoundPoint Mortgage App. We will pass along feedback to the development team. If you feel it’s necessary to share more details with us, you may do so at SocialMedia@roundpointmortgage.com.Customer service stinks….i am a new customer and posted an online payment and immediately changed the date to come out of my account the very next morning but online system didn't update it and payment tried to come out 2 times and they haven’t refunded me the $30 as of yet. When rates go down I will be going to a new mortgage company. Have me the excuse that there is a 5 day rule change and manager gave no consideration to a new customer.👎
I have to reset my password EVERY SINGLE month & it requires a password you have not previously used. It always shows that I have not entered the correct password, even when I have saved my password & I am certain I am entering the correct password. It makes it a real pain to make my mortgage payment every month!
Three. Stars because I would like to schedule a payment without paying the mortgage
App is not user-friendly. Consistently kicks you out and makes you re-sign in with changes password. Difficult to access. Doesn’t save your payment information. The worst one I’ve had to use so far.
Developer Response
Thank you for highlighting the issues you've faced with the RoundPoint Mortgage App. We're committed to delivering a smooth experience, and your feedback is invaluable. Our team is investigating the problems you mentioned, and we'll release a fix as soon as possible. Your patience is greatly appreciated.Since the app was launched I had to reset my password so many times. They need to fix that.
Mfulton721
Disappeared client
Auban13
juls1964
RM9547321
Mascjo
Wendyvivas
MrsARM
Seal lion 18000
Dave@24
