Leave a Review EverBank Mobile Banking
Online check deposit dysfunction
Online check deposit function is terrible. Checks that were routinely easy to deposit using the TIAA app now won’t go through the EverBank imaging process. Even with special attention to good lighting, images are routinely rejected. After many attempts, if you are able to get it to accept the images , you’re likely to get an email the next day saying the image was rejected. Save your time and sanity and make deposits to another bank with functional imaging software.Show lessPocketsofSanity
It’s okay at best
The new app is okay at best…they hyped up this new app so much just for it to be pretty much the same, if not worse than the old TIAA app. It is slow, the UI looks like it is from 10 years ago, and there is really not a whole bunch you can actually do on the app. Trying to transfer funds from bank to bank is nearly impossible with this app and login can be a real struggle sometimes. EverBank could really do better with this. They need to take a look at the RadiFi CU app and take some serious note!!!!Show lessdalt.23
It’s OK, but…
I actually preferred the earlier TIAA version of the app. Most notably is the change to the opening screen. Previously, the app opened with a display of the user’s total bank relationship, a total of the check, money market and CDs, followed by each accounts balance. Now it displays only the individual accounts. Why not continue to summarize the relationship instead of requiring the user to do the math?
It seems the more I use the app, I see shortcomings. Frankly, this is unacceptable in an online bank. The entire app experience feels amateurish, not a good impression. I have a large relationship with this bank, were it not for having a local branch I’d most certainly move to another online bank.Show lessMotoEuro
App has been retrograded
I moved from TIAA mobile app to EverBank app. The last thing I would have thought of having the new app fail to impress a user. This app has been retrograded to old FIS mobile app where the app experience is similar to non-smartphone age. If this is the service offering, I would switch to a better Bank. Wake up EverBank IT, if you struggle to find good app developers, at least don’t buy it from FIS.Show lessSibasish
Significant improvement
The new mobile app is a nice improvement from the previous version. Has everything I’m looking for in a mobile banking app, and has been performing well considering it was just released. Looking forward to seeing what EverBank does next to continue modernizing now that they have separated from TIAA. This was a big step in the right direction!Show lessBriancl72
Good App, No Issues
I don’t understand all the negative reviews. I was able to switch from TIAA to the EverBank app smoothly. It was pretty straightforward, simple! App is great and responsive. Seems like the negative reviews were a result of user error. Good work dev team!Foxxy-J
Absolutely Horrible
In all my experience using any kind of app, this is the worst app I’ve ever seen (and I’ve seen some poorly built ones). It’s bad enough that after finally getting in to view my accounts, I’m going to close them and go elsewhere. I wish I could give it a negative number of stars. Anyone giving this app 5 stars is either a troll or being paid to leave false review. UPDATE: Closed them today.Show lessMDnBoston
After 23 years, need a new bank
I have been with EverBank since 2001, when a live person would answer the phone on the first ring and say “it’s a great day at EverBank.”. I stuck with it through TIAA. But this new app (and the web version) have put me over the edge. The functionality is incredibly poor. It’s not like they had to reinvent the wheel — but they made a tired app worse. I do not feel comfortable with my money here anymore, because the app reflects bad management.Show lessFtc1972
The worst app I have ever seen
Nothing works right so far. After signing up all further attempts to sign in were mishandled, user id doesn’t saved, despite the option chosen, face recognition doesn’t work at all. All of that resulted in account frozen…Tony_K 123
In this day and age, absolutely inexcusable
So….they finally got around to creating an App, like a year later.
This stupid bank does NOT have a TTY number…absolutely unbelievable.
So…..I have changed my phone number and they do NOT give you an option to update your new phone number in order to login.
So……you get minus stars folks. Deaf people can’t contact you….you don’t have an option for me to sign in and validate a new phone number.
Manners exclude me from saying what I think about Everbank and their new app.Show lessSUHSeungJi