Really
I’ve seen the other bad reviews but didn’t have an issue with this app until now:
So, I can’t use the app until I update it, but it’s requires a certain iOS, my iPhone itself apparently isn’t updated enough to download the update, and my phone doesn’t have enough space to update my IOS so I can update the app. Awesome! Great. The app is just unusable.
I hate when companies do these forced updates. It’s especially not cool when it’s a banking app, and even worse when it rEqUiReS IOS whatever. Stop. Doing. This.
If you MUST force an update on us, don’t make it only compatible with a newer IOS that we don’t have space for. Somehow other (better) and much larger bank’s apps do not do this. Chase isn’t over here demanding that I update my phone. These apple ios updates are like 6GB guys.
Yes, we understand it’s important to keep these things updated for security and whatever other real reasons the company is trying to cover itself for. There’s just a better way to do this. Please think about these things more before you ruin the app experience for a significant percentage of your user base.
So, I can’t use the app until I update it, but it’s requires a certain iOS, my iPhone itself apparently isn’t updated enough to download the update, and my phone doesn’t have enough space to update my IOS so I can update the app. Awesome! Great. The app is just unusable.
I hate when companies do these forced updates. It’s especially not cool when it’s a banking app, and even worse when it rEqUiReS IOS whatever. Stop. Doing. This.
If you MUST force an update on us, don’t make it only compatible with a newer IOS that we don’t have space for. Somehow other (better) and much larger bank’s apps do not do this. Chase isn’t over here demanding that I update my phone. These apple ios updates are like 6GB guys.
Yes, we understand it’s important to keep these things updated for security and whatever other real reasons the company is trying to cover itself for. There’s just a better way to do this. Please think about these things more before you ruin the app experience for a significant percentage of your user base.
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Can’t get help without a phone call
Every time I use the app it asks me to sign up for Zelle. I don’t want Zelle with this account so I click on “don’t ask me this again”. Every time I use the app. I’d love to report this (probably intentional) “glitch” but there is nowhere in the “help” or can’t act us” that allows a simple email or text to say “hey, fix this. It’s annoying”. But there sure are a lot of phone numbers I can call. Seriously, it shouldn’t be that hard to say “hey, make that stupid thing your app is doing stop”.
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Communication is lacking
An update apparently broke the app for two weeks. While my account was accessible via desktop, the app was useless, which is unacceptable for an online bank. With the transition from TIAA to EverBank, I anticipated some hiccups. What’s terrible is that they never acknowledged any hiccups were occurring with the app, although plenty of reviews indicated something was wrong. That shows a lack of foresight and communication, both of which may be something to consider in choosing our banking partners.
The app appears to be functioning currently.
The app appears to be functioning currently.
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Online check deposit dysfunction
Online check deposit function is terrible. Checks that were routinely easy to deposit using the TIAA app now won’t go through the EverBank imaging process. Even with special attention to good lighting, images are routinely rejected. After many attempts, if you are able to get it to accept the images , you’re likely to get an email the next day saying the image was rejected. Save your time and sanity and make deposits to another bank with functional imaging software.
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It’s okay at best
The new app is okay at best…they hyped up this new app so much just for it to be pretty much the same, if not worse than the old TIAA app. It is slow, the UI looks like it is from 10 years ago, and there is really not a whole bunch you can actually do on the app. Trying to transfer funds from bank to bank is nearly impossible with this app and login can be a real struggle sometimes. EverBank could really do better with this. They need to take a look at the RadiFi CU app and take some serious note!!!!
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It’s OK, but…
I actually preferred the earlier TIAA version of the app. Most notably is the change to the opening screen. Previously, the app opened with a display of the user’s total bank relationship, a total of the check, money market and CDs, followed by each accounts balance. Now it displays only the individual accounts. Why not continue to summarize the relationship instead of requiring the user to do the math?
It seems the more I use the app, I see shortcomings. Frankly, this is unacceptable in an online bank. The entire app experience feels amateurish, not a good impression. I have a large relationship with this bank, were it not for having a local branch I’d most certainly move to another online bank.
It seems the more I use the app, I see shortcomings. Frankly, this is unacceptable in an online bank. The entire app experience feels amateurish, not a good impression. I have a large relationship with this bank, were it not for having a local branch I’d most certainly move to another online bank.
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App has been retrograded
I moved from TIAA mobile app to EverBank app. The last thing I would have thought of having the new app fail to impress a user. This app has been retrograded to old FIS mobile app where the app experience is similar to non-smartphone age. If this is the service offering, I would switch to a better Bank. Wake up EverBank IT, if you struggle to find good app developers, at least don’t buy it from FIS.
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Significant improvement
The new mobile app is a nice improvement from the previous version. Has everything I’m looking for in a mobile banking app, and has been performing well considering it was just released. Looking forward to seeing what EverBank does next to continue modernizing now that they have separated from TIAA. This was a big step in the right direction!
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Good App, No Issues
I don’t understand all the negative reviews. I was able to switch from TIAA to the EverBank app smoothly. It was pretty straightforward, simple! App is great and responsive. Seems like the negative reviews were a result of user error. Good work dev team!
Absolutely Horrible
In all my experience using any kind of app, this is the worst app I’ve ever seen (and I’ve seen some poorly built ones). It’s bad enough that after finally getting in to view my accounts, I’m going to close them and go elsewhere. I wish I could give it a negative number of stars. Anyone giving this app 5 stars is either a troll or being paid to leave false review. UPDATE: Closed them today.
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