Watch out for over charges
Although it is convenient to use the app and set up a pickup or delivery time, beware of it.
I have used it several times because I thought it was more cost effective than using Instacart or other delivery services, but I was dead wrong.
With the other apps, you are refunded for the items that they are out of, but not when you use the Shaws app.
Not only have I been charged for items that were out of stock, but after going item by item on my online/app orders I noticed that on average the cost I was charged for my order was $25-$30 more than what it actually totaled on my calculator. I did the math 3 times and came up with a subtotal that was at least $25 less than what I was charged through the app.
Bottom line is that, although they aren’t showing you the up charges like Instacart or DoorDash shows you upfront, you’re still paying them PLUS you are not reimbursed for items that are out of stock.
I have used it several times because I thought it was more cost effective than using Instacart or other delivery services, but I was dead wrong.
With the other apps, you are refunded for the items that they are out of, but not when you use the Shaws app.
Not only have I been charged for items that were out of stock, but after going item by item on my online/app orders I noticed that on average the cost I was charged for my order was $25-$30 more than what it actually totaled on my calculator. I did the math 3 times and came up with a subtotal that was at least $25 less than what I was charged through the app.
Bottom line is that, although they aren’t showing you the up charges like Instacart or DoorDash shows you upfront, you’re still paying them PLUS you are not reimbursed for items that are out of stock.
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Response from developer
Your comments are concerning to us. We have shared this with our Online Team for further review. So we can make this right, please visit our website to chat with us or use our CONTACT US page to provide your order number. We hope to hear from you soon, and we thank you for your patience.
Prices & service are far superior to Instacart
The delivery service Shaw’s offers is great, the price differences alone are absolutely worth the switch. They have great deals & easy to use coupons, it’s better than Instacart in every way possible with 1 exception - the chat feature. If there are any issues or if your items are out of stock the Instacart shoppers message you & ask if there is another item you’d like but the Shaw’s shoppers makes that decision for you. My first order the shopper made some ridiculous swaps for items that weren’t even close to what I ordered & the second time the shopper refunded items that they could have easily replaced -one of those things was coffee, my top 2 choices weren’t available & the shopper could have easily chosen another similar coffee for the replacement (of all the items to refund my morning coffee is the very LAST one I’d want, I need my coffee Shaws! I have an addiction! ;-)
That being said I’d still choose Shaws over Instacart without hesitation! Most of the items at full price are still cheaper than Instacart items even on sale. I wish I had discovered this app long ago & saved myself lots of money.
That being said I’d still choose Shaws over Instacart without hesitation! Most of the items at full price are still cheaper than Instacart items even on sale. I wish I had discovered this app long ago & saved myself lots of money.
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Great, when everything goes well…
Beware of when anything does not go well though... There is ZERO customer support.
The only option is chat, which I did 3 times with 3 different customer service representatives the last time I had an issue, and none of them had any idea what they were talking about, and they offered absolutely no help. The store took my money and did not deliver a single item. And I never heard from anyone. I finally got a phone number from the last chat and the phone representative was just as unhelpful and told me that there is no supervisor available to speak with. Ever. Basically, too bad. That’s it.
So use this app at your own risk - if other’s orders get charged to your card and orders that you placed and get charged for do not get delivered, you will be stuck with those charges because there is no way to ever get assistance from Shaw’s.
The only option is chat, which I did 3 times with 3 different customer service representatives the last time I had an issue, and none of them had any idea what they were talking about, and they offered absolutely no help. The store took my money and did not deliver a single item. And I never heard from anyone. I finally got a phone number from the last chat and the phone representative was just as unhelpful and told me that there is no supervisor available to speak with. Ever. Basically, too bad. That’s it.
So use this app at your own risk - if other’s orders get charged to your card and orders that you placed and get charged for do not get delivered, you will be stuck with those charges because there is no way to ever get assistance from Shaw’s.
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