Spotty app service
Yesterday on my return trip, I wasn’t able to pay on the app which I was able to do when I left for my trip. Today I’m trying to schedule a return trip and it won’t accept my United flight number says it’s invalid when it’s not. I’ve never had these problems before on the app, but I’m getting really frustrated.
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New Update is GREAT!!!!
The app was a little aged but now with the new update, the app works fantastically. Much easier in the eyes and seems to be working much better then the previous version. Very satisfied with the app now.
Please support multiple orders on the app/desktop!
We have a large family. When we need to travel to the airport, we require multiple cars. The phone app and desktop website does not allow you to book multiple orders and throws an error of “duplicate order” if placed on the same day.
Single car bookings work fine. The app needs a refresh and redesign generally, but it is no frills and works generally as intended.
Single car bookings work fine. The app needs a refresh and redesign generally, but it is no frills and works generally as intended.
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Isn’t working on iPad or my iPhone at all
I’ll preface by saying that I’ve never had a problem until yesterday and today. This time, I can’t get it to accept my information at all. It’s useless. I finally called to arrange my pickup for this week and will have to call back to arrange my pickup when I get back. I’ve relied on them for years so I hope they fix this. Very frustrating.
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Load application
Very easy to load, you just need to figure out how it works, but it's all very easy , not any problems
The app is worthless. Don’t waste your time.
The app regularly crashes, and will not complete an order. If you initiate an order through a phone call (trust me, don’t waste time with their web page either) you won’t be able to pay using the app. The only effective reason for using their on-line services, is to intentionally put yourself in a bad mood.
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Unreliable!
Unreliable! Last pickup they didn’t even pick us up and we had to find another way home at twice the price. Have used them for our last 3 trips and for one they have never picked us up on time despite us notifying them as requested. Last night, we arrived from a 10 hour travel day with our young child and despite them having all of our (international) flight info, they went to the domestic terminal. Instead of correcting their error, the driver was combative and blamed us for the mishap and refused to just drive to get us. We had to get a cab costing double ($120) to get us home. No apology, no response to inquiry.
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Awful payment options
For years now paying through the app has been broken. Apple Pay never works and I can’t even put my card info into the app and pay with card on file. I have tried Amex, Mastercard, visa all through card on file as well as Apple Pay none of them work. They really need to get Apple Pay up and running. This has been an issue with the app for years and their team of engineers can’t figure it out.
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American Taxi is Best in Chicago
It’s a little antique look and feel but it works. Once you save your preferred locations etc. It’s a breeze. Best value for money in the Chicagoland suburbs to and from airports.
PLEASE UPSATE YOUR APP - IT IS COSTING YOU
I really tried to use the app. It crashes when it hit submit order and I have to start over. I tried it three times and ordered an Uber instead. From someone who would like to support you I am stunned you haven’t updated the app. It has been what 10 years!? I deleted the app and reloaded it. I have done this on two separate occasions when arriving at Ohare. I’ll try it one more time on my next trip but if it fails I’m going to delete the app and do uber from now on. If I am a manager and give a hoot about my business I would read the reviews. I am not the only one you are losing as a long time patron. Get with it, fix your app or find a job you care enough about to spend a little cash to keep your customers.
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