Latest update does not allow to submit an order
The calculate rate button also doesn’t work.
The interface is ugly, but it worked before. Now it’s not only ugly (which hasn’t changed) but it stopped working, and that is a problem which could end up costing American Taxi company some lost customers.
The interface is ugly, but it worked before. Now it’s not only ugly (which hasn’t changed) but it stopped working, and that is a problem which could end up costing American Taxi company some lost customers.
Worst App
This app is terrible, mobile pay not working, trying to track my cab and it keeps saying no cab assigned, check back in 3 or 4 mins. I hope it has been assigned i need to get to the airport! Look of the app is terrible. Needs huge improvements.
Cannot get past the waiver screen.
I downloaded this app on the recommendation of a friend, but found out it is a newer version than they were using. After signing up, on the first login it presented a waiver that you have to approve but the keyboard popped up over it and there is no way to actually access the waivers buttons to except or decline it. Stuck at this point and I cannot actually finish logging in. So back to just calling American Taxi for rides again.
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Payment Menu Not Working
I am returning home on leave from active duty. I submitted payment information 10 times with no payment history and still no reservation. Seriously disappointed with this app. This app was recommended by my girlfriend’s mom and I can’t figure out why. Thumbs down.
Can’t register
I’ve heard good things about using the app. Unfortunately I can’t even get past the first step of registering. The dialogue box for the release doesn’t allow me to see the full text or button to move forward - on an iPhone.
Good for ordering cabs only
Mobile Pay. I use this firm weekly and loved ordering and paying for cabs on the phone. But a few months ago mobile pay stopped. I’ve sent emails in but got 0 response. Other reviewer talked to Laurie. I wish she would respond to my pleas for help.
Still: good for ordering cabs, both now and in the future.
Still: good for ordering cabs, both now and in the future.
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ready to use their app until their waiver appeared
I have been given rave reviews by this app and I signed up and was ready to start using it until their waiver came up. The waiver basically said that I cannot hold them liable even when they are negligent or their drivers are at fault. and I have a screenshot of that waiver that popped up. I will look elsewhere at other companies
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Mobile Pay is a great Feature!
About 4 months ago, Mobile Pay, the best feature on the App, stopped Working for no apparent reason-so this was originally a 1-Star Review. However, once I talked to the right person, Laurie, on the American Taxi team, my issue was resolved immediately. Turns out I had been added to a Blocked List as American Taxi was dealing with a Fraud Issue (not directly related to my Info). So, not only did I get an explanation that made sense, I got a resolution. Technology, Fraud Prevention, etc. can make our lives easier or more difficult--what this reminded me of is that *people* like Laurie still play an vitally important Role in enabling the Technology to be a positive force and Troubleshooting when it's not working. My satisfaction with American Taxi couldn't be higher! It's a reliable Company with friendly Drivers, and the App makes it easy to do business with them (Scheduling Rides, Mobile Pay, etc.). I am pleased to give American Taxi my full endorsement and loyalty as a Customer!!
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Use to work
The app use to work for me but now it acts like it's signing me in but never does. I like the guarantee fare prices I get online & at home but it would be so much easier to order from the app if the app ACTUALLY WORKED
Insecure but works
I like the app because it easily let you order a taxi and it's faster than calling. However security is not the best, for example if you hit forgot password you will receive your password back which is bad practice because it means somewhere there's a database with plain text password (or something that can be easily retrieved) <-please try at least a one way hash. On the other hand if they have my password exposed it could be the same for credit cards (so I don't recommend giving it to them through the app).
I really like what you have done as a company to offer customers an extra value and I hope you take this as feedback and an opportunity to improve
I really like what you have done as a company to offer customers an extra value and I hope you take this as feedback and an opportunity to improve
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