Worst app I’ve used so far
Completely unusable. Tried to log in and the terms of service agreement button is stuck behind the keyboard with no way to agree to it
Checked baggage option issue
This is a great app for scheduling a taxi from home. The problem happens when you try to order a cab from the airport. The screen the prompts you to indicate checked luggage brings up a number pad (which is not needed) that blocks the drop down menu. I can’t navigate past this screen, so I wind up having to call the automated system. So it’s a great app about half the time I use it. Would love to see this fixed—just updated and it was still there.
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Worked good for me.
I downloaded it, input my information, scheduled the cab for pick up the next morning, viewed the rate, received a confirmation email and text. Rates are good and the app was straightforward. My company recommended this company, but when I saw the other app reviews, I was concerned. However, worked fine.
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Problems with pre-arranged rides
The app no longer sends a text to confirm the pickup or driver’s phone number. It caused me problems multiple times. Today I waited at OHare for 30 minutes then the driver canceled the ride . . .after I called American Taxi multiple times. You need to fix this or I will stop using American Taxi.
Very unreliable app on the mobile phone
This app works fine for a computer (windows) but is awful on an iPhone. It can take several tries to open the app then it may close out midway through requesting a ride from O'Hare. Put in complete information and ordered cab despite difficulties only to have driver ask for the full address while half way to our destination. Ended up giving him step by step instruction from our phone to get to our destination. App did not save all of the information. Useless app in my opinion. Scrap it and start anew.
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Worst Travel App
This app has never been good and has actually gotten worse as time goes on. It’s old, constantly inaccurate and clunky. The wait time estimates are never correct, they actual contradict from texts and other parts of the app, and you sit waiting for way longer then you should ever have to in this day and age of Uber, etc. Tried to stay loyal to this company riding home from airport but I’ve been annoyed and inconvenienced for the last time.
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Not Fully Functional
Just downloaded the app, but I can’t enter my credit card via Mobile Pay like others. Really??? Fix your stupid app.
Always a good experience
I’ve always had great service on my trips to and from O’Hare. The two drivers in my last round trip were super professional and courteous. I am a big fan of American Taxi and love the ease and versatility of the app.
Not reliable
Have had several instances of booked cabs ahead of time with them cancelled at the last minute, and last trip showed up 30 minutes late. Done with them as a service provider. Uber it is going forward.
Update recommendation
Any way, when the field you click on calls for a numerical entry (like Cab # or tip) the app calls the key pad rather than the keyboard? That would be a nice feature. Asking for a friend.
