Easy and convenient!!
I previously worked at a property that has a ButterflyMX system in place, and I absolutely loved it! The ability to be able to open my property from my phone is phenomenal, and the app itself is super user friendly and easy to use. I would definitely recommend ButterflyMX as your access control solution if you are in the market. Keep up the great work!
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Great product, great company!
Not only do I work for ButterflyMX, but I also have the pleasure of living in a ButterflyMX building, and I seriously don’t know how I ever lived without it. I used to have to rearrange my schedule to make sure I was around to receive deliveries, and now I no longer have to worry about missing them. I also love being able to see who is at the door before letting them in. This product has added convenience to my life as well as an added sense of security. I love it!
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Response from developer
Glad to hear this :)
Delivery drivers can’t figure this thing out
I want to love this! It’s cool tech! It works pretty well. But 80% of food delivery drivers can’t figure out how to use it.
What’s the one thing people want to do with a front door intercom? Punch in a unit number and get buzzed in, right?
Doing that with this is totally hidden and non-intuitive. (Tap directory, put a unit number in the search field, tap the persons name in the search results.) The whole street-side UI is completely geared toward your guests knowing your name, but most food delivery apps don’t give your name to the driver.
If this was a big screen with a number pad, where you punched in a unit number and got connected to the unit, I would be it’s biggest fan. It’s cool hardware and rest of it works great.
But food deliveries at my new building are 100x harder than at my old building with its 40 year old intercom, because the UX of this thing is too hard for visitors to figure out.
(Also, showing anyone on the street my name if they know my unit number?? Gross!)
What’s the one thing people want to do with a front door intercom? Punch in a unit number and get buzzed in, right?
Doing that with this is totally hidden and non-intuitive. (Tap directory, put a unit number in the search field, tap the persons name in the search results.) The whole street-side UI is completely geared toward your guests knowing your name, but most food delivery apps don’t give your name to the driver.
If this was a big screen with a number pad, where you punched in a unit number and got connected to the unit, I would be it’s biggest fan. It’s cool hardware and rest of it works great.
But food deliveries at my new building are 100x harder than at my old building with its 40 year old intercom, because the UX of this thing is too hard for visitors to figure out.
(Also, showing anyone on the street my name if they know my unit number?? Gross!)
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Serious problems... please fix them!
There is so much wrong with this app that could be fixed... I have to wonder, do any of your developers actually use it themselves? Please please please, you MUST figure out how to make it work from a locked screen so that guests can open the door without being given access to my email... text messages... basically all my private data. The whole system is a failure when the simple possibility of a guest answering the doorbell requires a potential violation of privacy... Also... how about letting the user decide when to turn on and off the entry camera!? Also, as it stands, one user on an account can’t switch to do-not-disturb without turning the other user to the same. I can’t tell you how many times I missed a delivery before we figured out our controls weren’t independent from each other. It’s a pointless function as it stands. I have had long conversations with your phone support about these things and they seem to agree with me about how serious and frustrating these problems are... they assure me it will improve... but it’s been a while. I want to like your app. Please fix it.
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Response from developer
Sorry to hear that you are having problems with our app. We are always looking to fix any bugs that inconvenience our users as well making changes that can improve the user experience. We really appreciate you taking the time to provide detailed feedback and I would love to speak to you further about these issues you mentioned. If you would be interested, you can submit a Help request through the Accounts section in your app and then we can discuss in more detail.
Great app, so convenient!
I seriously don’t know how I lived without ButterflyMX at my old place. My new apartment has the butterflymx intercom and it’s so convenient. I love being able to open the door to my building with my phone (I use the swipe to open pretty much every time I come home) and it’s waaaay easier to let my friends in now that I don’t have to go downstairs to open the door for them. Also easier to let postmates/Uber eats drivers in and get food delivered right to my door. Plus I can actually see who’s at the door from my phone instead of just opening it when someone buzzes (dangerous) or having to go downstairs to check
So far I havent had any issues with the he app - it was easy to set up and navigate. Works smoothly and video calls come through clear. I love that in the app I can make a virtual key (I use them for my dog walker, the key is set up to let her in every weekday while I’m at work which is super useful). My building also has a package room which is awesome because I get a notification when I receive a package and don’t have to worry about it being stolen or lost.
Overall I’m sooo glad I have ButterflyMX at my building and the app works really well. No complaints here!
So far I havent had any issues with the he app - it was easy to set up and navigate. Works smoothly and video calls come through clear. I love that in the app I can make a virtual key (I use them for my dog walker, the key is set up to let her in every weekday while I’m at work which is super useful). My building also has a package room which is awesome because I get a notification when I receive a package and don’t have to worry about it being stolen or lost.
Overall I’m sooo glad I have ButterflyMX at my building and the app works really well. No complaints here!
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Response from developer
Thank you so much!! We are always looking to improve our features and functionality and it is great to hear that you are using and enjoying what we have built!!
Incredibly unreliable
This is the worst app. It gives a false sense of security by making it seem as if I have control over when the door is opened. It never works. I was excited to have an alternative in case I left my key fob and was unable to enter the building. Any time this happens, I am still unable to enter using the app. When visitors request to be let in, the app does not open the door. It’s a useless tool that never works when needed. I would prefer to not have the system at all over my current experience of having it but never being able to use it.
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This system is terrible, it takes forever to route a call
I live in Portland OR. To open my front door, the system needs to connect to New York office, process, and route a call back to me. This process takes forever and is at the whim of “busy times” when all the other apartment building in the country are trying to do the same. Here it takes 10 to 12 “rings”on call box finally start routing the call to my phone . The callbox just makes a pretend “ring” sound, but in fact the call has not even been routed at all. By the time it gets routed, most deliveries have given up and left (average rings for a person to wait is 6, in general). Shame on this company for overselling a service and not keeping their servers up to the demand. This is very costly to the residents: besides the terrible inconvenience of basically not having a doorbell, deliveries are missed, appointments need to be rescheduled, and now our building is even blacklisted for Instacart services. Their customer support does not even answer the phone. This is misleadin advertising, unfair business practice, and basic malice to falsely pretend the phone is ringing while in reality it is not doing so at all until minutes later
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Response from developer
Hi there! Could you explain what you mean about connecting to New York? It sounds like your system might have been set up badly - we certainly aim to deliver a far better experience than the one you've described, so please reach out to us at feedback@butterflymx.com and we can follow up there! Thanks, Lee -BFMX
Can’t stand it
Why do I have to have my phone near me in order to answer the doorbell? This is not progress, it makes my life harder and wastes more of my time. Interface is confusing and jumbled, both on the app as well as the intercom panel. The intercom is especially bad, it’s not intuitive and requires too much effort for any delivery person in a rush - almost every delivery I get, the person just calls my phone anyways, which is exactly what I don’t want.
Also, I live with another person but the app will only “buzz” one of us depending on who the visitor selected in the intercom (in the rare instance where someone doesn’t give up and call my cell phone first). An improvement that I’d suggest is giving the option for all residents in a unit to get simultaneously buzzed when a visitor calls anyone in your unit. But honestly even that change still won’t make this thing even remotely worthwhile.
Quick update, Just missed another important delivery. Changing review from 2 stars to 1. Worthless.
Also, I live with another person but the app will only “buzz” one of us depending on who the visitor selected in the intercom (in the rare instance where someone doesn’t give up and call my cell phone first). An improvement that I’d suggest is giving the option for all residents in a unit to get simultaneously buzzed when a visitor calls anyone in your unit. But honestly even that change still won’t make this thing even remotely worthwhile.
Quick update, Just missed another important delivery. Changing review from 2 stars to 1. Worthless.
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Good idea, not quite great...
The idea is sound. Problem is the app and connectivity. First off, you have to have your phone nearby at all times to know a call is coming through. And if your phone is on vibrate there’s a high chance you won’t notice a visitor. When it rings if your phone is locked you have to unlock it before you can open the door, which takes time. And that time matters bc there’s a delay between the doorbell being pushed and the phone ringing (not long but sometimes long enough for people to leave). It’s not compatible with any home hubs other than Brilliant. The Alexa skill only lets you open the door. It doesn’t ring when someone’s at the door. I like it but it needs a few tweaks. The first tweak should be to improve the app. Make it so that it’s easier to open the door when someone rings and have the camera pop up immediately. I think the second tweak would be to make it more compatible with home hub devices so I don’t always have to have my phone at the ready and others can open the door when a visitor rings.
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Response from developer
Thanks for the feedback! We're always appreciative, good or bad. We recently released some improvements to how fast you get your notifications and added the ability to deal with them from the phone's lock screen. Check it out and let us know what you think! We also hope to expand on our integration with Alexa and other devices later this year. Lee -BFMX
A Total Faliure
Broken again. A daily occurrence. Total failure. Horrible product. What’s the point of having a computerized door system to let people in if it’s always broken. You all have built a failure. What a boondoggle. Just saw the name of the LLC is “Runs Like Butter” and had to come back. “Runs Like Doodoo Butter” is more like it. This product has made my life infinitely more complicated. Especially during Covid. The. Worst. Came back to say the screen is down again. Stacks of delivery people milling around door. Another 90 degree day of choosing whether to walk down four flights or get in an Covid dice roll elevator. I reiterate, total failure.
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