Safer than ever!
We live in a small condo building, so we never thought we could have one of those fancy intercoms used in large properties. Butterfly made it happen. Not only we have an excellent way to control access to our building but we can keep track who enters and exists the building. The app is phenomenal. If you are thinking about getting an intercom system, this is the one for you! Even better than the ones from large condo buildings.
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Inconsistent and inefficient
There are 3 big issues. First, when your device is not already open, the app inconsistently wakes the device up when someone buzzes. Seems to work on my phone but doesn’t on my iPad.
Second, the process of opening your phone and getting to the app to see who is there is pretty cumbersome. It should be as quick as on a dedicated hard line- pick up the device and see the person who’s ringing- ideally on the lock screen. By the time I get to the app the person has often hung up.
Third, there needs to be a way for me to open the buzzer unit’s camera to see who might be there even after they’ve hung up so that I can let them in after the fact. This is for now the most important missing feature of the system.
Second, the process of opening your phone and getting to the app to see who is there is pretty cumbersome. It should be as quick as on a dedicated hard line- pick up the device and see the person who’s ringing- ideally on the lock screen. By the time I get to the app the person has often hung up.
Third, there needs to be a way for me to open the buzzer unit’s camera to see who might be there even after they’ve hung up so that I can let them in after the fact. This is for now the most important missing feature of the system.
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Response from developer
Hi Palindrome212, thanks for the feedback. We would love to do some testing with you to improve the experience with your iPad. Can you email our support team at support@butterflymx.com to get this process started? Thanks for your help and look forward to working with you!
Terrible & unusable
I gave 1 star out of five because that was the lowest. If I could choose, 1 out of a 1000. I really, really dislike this app - it’s usability is 0. Great idea, really great. Execution - terrible.
I don’t know why but we’ve missed all calls - the delivery person just quits. The sound starts, the phone locks and the slider is as easy to use as opening a can with oily fingers. It just slides all over the place. I have to go down and rescue every poor soul locked in our building. I can’t imagine an app so poorly designed for its one function. I mean a 100% failure rate, there’s no signs given by the company offering instructions. The app doesn’t need high quality video (if that’s what’s killing its startup time)
This is great idea and if they executed 10% it would be almost usable. Disappointing at how companies can make such awful decisions while acting in the pretenders of looking after the customer. Or, clearly, not even knowing who the customer is.
I don’t know why but we’ve missed all calls - the delivery person just quits. The sound starts, the phone locks and the slider is as easy to use as opening a can with oily fingers. It just slides all over the place. I have to go down and rescue every poor soul locked in our building. I can’t imagine an app so poorly designed for its one function. I mean a 100% failure rate, there’s no signs given by the company offering instructions. The app doesn’t need high quality video (if that’s what’s killing its startup time)
This is great idea and if they executed 10% it would be almost usable. Disappointing at how companies can make such awful decisions while acting in the pretenders of looking after the customer. Or, clearly, not even knowing who the customer is.
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Needs improvement, unreliable
As a Property Manager, I find this app to be frustrating and completely unreliable. Some days I have zero issues allowing visitors into my building and other days the app has zero function and freezes each time I try to acknowledge a call or release the door. In my opinion, this is completely unacceptable as this is one of the first impressions that a prospective resident or vendor has of our community. The tech support team is not very helpful and suggests the usual “delete and reinstall.” I actually sometimes miss our old, outdated system because at least it was reliable.
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Trying to be like Ring, not there yet
Had my first visitor, got a notification banner at the top of my phone. Tapped it and nothing happened. So I went to the home screen and opened the app directly. Got another banner, but the app never advanced to show me any video because it said I had a poor internet connection, despite being connected to my (very fast) home WiFi. The swipe to open the door feature worked but I was never able to interact with my visitor on video or even see them. This app is trying to be like the Ring doorbell system but isn't there yet.
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Not ready for prime time
Our building has had the system for a couple years and nothing but problems. Currently our system has been down for over two weeks because of a power surge. How could getting parts and getting this fixed take so long? Even when the system is working, deliveries are often not delivered or are left outside (this is downtown Boston) because delivery people can’t understand how to use it or it fails to connect to tenant. It usually takes 8 or so seconds between calling someone and the app actually popping up. Touch screen is flakey, often doesn’t respond to touch, u have to press a button several times to get it to do something.
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Inconsistent and Difficult
This app is possibly the most frustrating development in technological history. Conceptually it’s great, but in practice, it’s a headache. The touch screen is not intuitive so deliveries and guests often give up and call me. Then, because theres no way to remotely open the door without getting called on ButterflyMX, I have to stop what I’m doing and go down to the lobby to let them in. And if it’s a package, forget it, they’ll be back on the truck by the time you get downstairs. A feature that allows you to open the front door unprompted is essential. Also, when you do get a call on ButterflyMX all your devices start lighting up like a Parade and don’t stop even if you let someone in on one of the apps. God forbid you’re in a meeting with your phone and iPad, you’ve got to go digging in your bag to make it stop. While I believe this type of technology is the future, the past systems are still superior to this dreck.
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Response from developer
Hi Shecky Greene, thanks for the feedback. We are in the testing phases for the 'Open Door' feature in the app, it will be available soon! Please email our support team (support@butterflymx.com) with details on the building and we are more than happy to find a resolution for any issue.
Absolute Disaster
We've lived in a building with ButterflyMX for six months and have had about one week of a usable door system- the rest of the time it's been consistently buggy with weeks' long stretches of it not working even a little bit. I have to tell all delivery people and friends to call my cell and then I have to run down to the lobby and let them in (annoying with two little kids in tow). I wish we just had an old fashioned buzzer. The delivery guy I just ran down to let in told me this happens at all of the buildings with ButterflyMX in the neighborhood. This is so obnoxious.
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Needs more mobile friendly features!
The butterfly mx system was recently installed in my community and I understand that it’s going to take some time to adjust but if I could give this app negative stars I def would for one simple reason. There’s no button that simply opens the gate for delivery drivers or guests for that matter. Everyone has to search for your name or call you which is annoying because if I’m at work I might miss a call. Please add an option on the UI that simply says guest and a guest pin that I can give out if I’m having a large party at my house. And delivery drivers need a pin too that we can remotely change at our convenience.
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Useless until there is a button to buzz open remotely
I dread deliveries since ButterflyMX has been installed in our building. The system is so complex that no delivery person really understands how to reach us. So they end up calling our cells and we have to go down six floors (no elevator...)
This could be fixed with a simple feature: a button in the app that would open the door remotely. Every intercom system has this. Even the ones that were installed decades ago.
I recommend the developer to quickly do some user research to understand what users really need. And to hire UX designers with a bit more user empathy. I can recommend people if you want.
This could be fixed with a simple feature: a button in the app that would open the door remotely. Every intercom system has this. Even the ones that were installed decades ago.
I recommend the developer to quickly do some user research to understand what users really need. And to hire UX designers with a bit more user empathy. I can recommend people if you want.
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