Leave a Review Coursera
Apple Store Subscription Not Being Acknowledged
Coursera is generally a great platform and app. I’ve used it on and off for a few years. They are getting two starts because of bad billing practices. Recently, as of May 2022, Coursera stopped recognizing my monthly subscription through the App Store and has stopped allowing me to make submissions on my course assignments and section tests. It’s stopped my ability to complete courses all together as a result. When I contacted Coursera, they said this is a software bug for ALL APPLE CUSTOMERS that their developers are trying to resolve. They then closed my help ticket and didn’t provide any resolution. I contacted them again two weeks later, and this time their customer service rep said to CANCEL MY APPLE SUBSCRIPTION, TO REQUEST A REFUND THROUGH APPLE, AND TO ENROLL THROUGH THEIR MONTHLY BILLING SYSTEM. Because I don’t want to lose my progress on this professional certification, I did exactly that. Cancelled my Apple subscription and enrolled in Coursera’s subscription. It makes me want to cancel my subscription with Coursera all together, though. This is highly suspect given the controversy of the Apple Stores 30% cut on all transactions processed through their store and developers pushing back on it. It comes off as Coursera intentionally breaking Apple users access to force their hand to enroll in Coursera’s billing system to recoup the 30% loss in revenue from the Apple store.Show lessEstrouse
Developer Response
Hello! We sincerely apologize that you're experiencing difficulties using the app. We are are aware of this issue which is causing an extremely frustrating experience for learners like you. Although our interim solution is a bit complicated, rest assured we are actively working on resolving this issue. Thanks so much for your patience. If there are additional details that you’d like us to share with our product teams, feel free to let us know at coursera-ios@coursera.org. We appreciate your loyalty as a Coursera learner.I <3 Coursera
Update: I’ve reduced the app to 2 stars from 5 until the developers fix this nagging issue I keep having. When I click on a search result, the app tells me something is not right and to try again in a few minutes. It’s aggravating. Also, Coursera advertises that you can do your courses on the go from within the app. However, there are many assignments that are not available through the app, and sometimes coding problems within quiz questions do not display properly, so I have to get out of the quiz on my app and open on the desktop to finish the quiz. Once these things are improved, I will give it 5 stars again.
Original post:
While this app still has room for improvement, I will give it 5 stars for the fact that the developers have made sure to keep this app up-to-date. There are new features added all the time and its usability just keeps getting better and better. I also am glad that on-demand courses are available. I love always having world-class learning material in the palm of my hand.Show lessLive. Laugh. Love Music.
Developer Response
Hello! Thanks so much for your feedback, it’s incredibly valuable. We apologize that your experience on the app was not satisfactory. If there are additional details that you’d like us to share with our product teams, feel free to let us know at ccoursera-ios@coursera.org. We appreciate your loyalty as a Coursera learner.Do not recommend
Will absolutely not use Coursera again after my experience with the “Foundations for Global Health Responders” course. The course materials and lectures are very outdated (8-9 years old), the grading system is seriously flawed (it forces students to beg “peers” to review assignments after sometimes months of waiting; classmates can be retaliatory if you give them a well-deserved mediocre grade, or they won’t read your assignments and give you the worst grade possible), and the customer support options are just window dressing. I’ve sent customer support emails, reviews of the course, Tweets and Twitter emails directly to Coursera, and flagged webpages within the course - none of which received ANY form of response.
What’s especially maddening is how hard I worked in this course with nothing to show for it. It’s valuable time I can’t get back.
Consider EdX instead. Charging users for a product with unqualified “peer” assessors, outdated course materials, and absolutely no Coursera oversight or ownership borders on fraud.Show lesselSenorPedro
Developer Response
Hello! Thanks so much for your feedback. It’s incredibly valuable and we'd love to look into this further. If there are additional details that you’d like us to share with our product teams, feel free to let us know at coursera-ios@coursera.org.Great Content - Problems Accessing
IPhone app is increasingly frustrating. A course I have paid for does not show up when I open the app. I have to search for it and tap about 5 buttons to jerry rig my way in each time. Now I cannot access it at all on my iPhone 13 Pro Max. I want to access each day while I walk, but can only access on my laptop.
Each time I access the course, it says “Error. Something went wrong. Please check your network connection and try again.” No other app is having any trouble with the network connection but Coursera.
My subscription requires that I complete the course by Feb 7 or pay another fee. This needs to be fixed or my fee should be refunded.Show lesskprime
SharePlay⁉️🙏🏼🥺
So I really enjoy this app and the courses available on the site. It definitely does it’s best to make learning easier to facilitate in an online only environment. I appreciate the fact that there’s another app similar in availability like skillshare, or udemy, but I’ve not been able to take as many university offered online courses in any other platform other than Coursera. I’ve shared this site with friends and family and was hoping with the new iOS 15 release that there would be more major updates to the app to improve the whole learning experience, like support for SharePlay! I’d love to be able to FaceTime friends or family to take a course we both have mutual interest in taking, together.
It’s nice to get some aspect of a class room feel even if it’s still mostly virtual.
I recommend people take advantage of the courses available on the site and downloading the app.
Lets please see a SharePlay support update rolled out soon⁉️🥺🙏🏼😁😊
Thanks to the team of CourseraShow lessjman98
Great idea. Bad execution
The mobile app doesn’t update my work completed on the web app. There are entire weeks missing on the mobile. There’s no support in troubleshooting this issue, nor is there an accessible customer support channel to resolve. Consequently, I’ve unenrolled in the multi-class course for a Google certificate and consider the $40/month a sunk cost. Great idea, but poor execution. Very disappointed in the overall experience. Edit: I keep finding more and more wrong in the mobile app. Come on guys. I can’t even click through the screen which mistakenly tells me I can “still complete Week 1”. I’ve completed up to week 3 materials according to the web app, and your mobile app won’t even let me click through. if I have to uninstall and reinstall the app for basic functionality, it should not be in the app store.Show lessElreynol
App does not work consistently
This review is about the app itself, not the content or program structure. I prefer to use the app to watch videos and launch reading assignments so that I am not tied to a computer. The app will often give you an error that an entire course you have in progress is unavailable or open the course but be completely blank. It is frustrating to log in only to find that you cannot access your course materials especially when you have planned time to study and may not be near a computer. I have wasted so much time trying to troubleshoot on my end or had to give up because it wouldn’t work. Not a good user experience!Show lesslearner48495
Selection is O.K. : Also Poor Notice for System Requirements
10AUG21 Update:
Downloaded Material continues to be deleted from personal profiles (iOS) after updating.
Also:
I access the course home for a given class, and am presented with a trash can icon next to a large number of video lectures, indicating I already have them downloaded. But once I disconnect from the internet or simply go to access the supposed downloaded content via the “Downloaded” menu component, only a few videos are present.
The app just continues to lose my confidence and support.
Original complaint:
There was poor notice given for the SAS Programming course of system requirements needed to complete the course. No concerns were expressed by Coursera or the SAS course introduction/summary page. Left with a system that was underprepared to do many of the tasks asked of the students, minor issues became drastic problems. Therefore I was delayed for long periods in my progress at many points along the way. I attempted to reach out to coursera for assistance with my issues, but customer service seems to be all but nonexistent. Update 20Jul21: Disappointed in the loss of downloaded material when updating the app. The review remains two stars.Show lessGrace Disfully
Great potential, but not quite there with usability.
Was drawn in by a google ad and decided to sign up for the (plus) account. I liked the content and idea of what’s being offered, but found myself frustrated with things that should be obvious.
1. I couldn’t see what the course consisted of and how long it was before enrolling.
2. The video player is just big enough that it doesn’t fit on the page perfectly. So either the top or the bottom of the video player is cut off whenever you’re not in full screen . The only way around this was to size the browser down to 90% when on desktop mode.
3. You cannot unenroll from a course or remove it from your home page. The help center provides you instructions to do this but the instructions are inaccurate and do not help much.
4. There is no way to contact customer support. It says there’s a chat dialogue that is in the bottom right hand corner but no such window is there. I don’t have an Ad/ pop up up blocker enabled.
5. There’s a very faint static noise under everyone’s speaking voice on the videos. Tried several different headphones but the static is always there when someone is talking on the video. Once you hear it you can’t I hear it.
I would probably use this platform if these issues were addressed, but without a fix these nuances are an unnecessary stress factor in the learning process.Show lessxnickanthonyx
Great app, but...
overall this is an amazing app. I love how it works and all. however there is one thing. my interests aren’t listed. i’m interested in becoming a locomotive engineer and working on the railroad and learning czech. however these options aren’t listed and i feel forced into other things. it basically only has the basic/average courses anyone would take when they first get into college like psychology or criminal justice. i just feel like there’s not enough choices for interests. otherwise this is a great app and i would recommend it to people who are going into basic majors.Show less(NikkiJ)
