Leave a Review Coursera
Switch program bug
Found new problem. There are a lot of bugs happening at quiz sessions!
I have Coursera for Students account, which gives me one free course. Aside this 1 free course, I’m auditing another course. The auditing action somehow created a 2nd state of my account, so there are “My Coursera” with all courses and “ Coursera for Students” with Coursera sponsored courses, which is the 1 free course.
On iPad and my phone, I saw a button called “ Switch Program”, I wondered what that is and clicked it. I got switched from “My Course” to “Coursera for Students”, and locked up with that 1 free course. I cannot switch back. I cannot get access to the course I am auditing. I cannot search for other courses. I cannot upgrade. I can’t even log out from my account! This is really bad experience! How is that suppose to happen?
I understand basically as a free student account you don’t get many paid privilege. But no course browsing, no upgrade? How are you going to convert users? And if I can switch into some environment, I‘ll expect being able to switch out of it. Not to find out that Switch bottom just a bait to getting you stuck!Show lessBabybit blue
Great courses, bad app design
I was extremely excited after auditing a few classes and decided to subscribe to Coursera with the idea of using the app on my iPad to study outdoors. Sadly, with the two courses I was taking, half the work done in the app had to be repeated in the browser to count. Moreover, basic functionality like the “introduce yourself” in the forum of almost every course didn’t even give you the option to submit your post. I could go on about the lackluster app design from a navigation perspective. It’s really a shame considering the quality of the courses. Get a better Ui person for apps or fire your testing folks. Please note that this is a review of the app, not Coursera itself. Using it through the browser is perfectly fineShow lessbeijingdaze
“Sort” function shuts down iPhone and iPad
Today I downloaded the application to my iPhone and iPad and trying to finish what the course instructs me. I was assigned to write 3 comments on my classmate’ writings but when I used the sort function to sort the writings (earliest/latest) it turned out that function restarted my iPad. After iPad was restarted, I opened the app and used the sort function again and it restarted the iPad again. Then I tried it with my iPhone, and got the same result. I am not sure what is happening to the application but I believe it’s a malfunction and would like to inform the developer team to fix it. Thank you.Show lessWI :.
Rip off
The course was really uninspiring and unimpressive. I attempted to cancel my subscription but was repeatedly charged $50 month after month even after clicking “cancel subscription” on the website. I was charged again today and again went to the website to cancel my subscription to this joke course. Hopefully it works this time or I will be stuck footing the $50 bill again next month. I am now hundreds of dollars in the hole. It is impossible to find a way to contact coursera to resolve this matter, they only offer a press and privacy email address but no way to contact a support team. Their “help” column even says “if you think there maybe an error with charges received, please contact us” but offers no way to contact them. I am livid. I would never recommend Coursera to anyone else.Show lessajfernshdhdjjjej
Unable to cancel subscription, repeatedly.
I found the app useful at first, but ultimately not for me. I considered putting a hold on my subscription until on multiple devices I was unable to manage my subscription at all. I was met with a 403 error message an aggravating amount of times, have been charged again $40 for an app that I don’t use, and will definitely not waste my time with this app again in the future. I’m hoping someone actually responds to my cancellation request before I have to take further action, as these annoyances aren’t worth the price of the app when payment is taken out of the control of the customer. All about the dollars, I know, but I was hoping for better. Make sure you are aware of this before you attempt it.Show lessrekordpool
Overrated
During quarantine many companies and governments world wide shoved coursera courses down employees throats, I have to say by far one of the worst experience in online learning is on this platform many of soft skill courses are shallow, lack lots of information and no proper teaching methods being applied, the app it self isn’t built on evidence based learning techniques, many courses follow the setup of student assessing other students or take a quiz and score no less than 80% which send you down a rabbit hole, trying the test every 8, 6, or less hours until you get it down, my recommendation would be stay away from this learning platform as you aren’t going to learn much if you are truly interested about learning I recommend starting by googling evidence based learning techniques and from there try to adapt what you learn to those strategies.Show lessMegabassBX
Love Coursera but think app could improve
I LOVE taking coursera classes, but I think the app could definitely improve. Often times when I finish a class it doesn’t move to the completed section, it just sits in the current class section indefinitely like it has never been finished. Which is a bit frustrating. Also, sometimes the classes I complete don’t show up at all in the completed section of the app, they just disappear. They show up online but not on my iPad or iPhone.
Also, I think a major improvement would be if I could favorite classes so I could save them for later. I often see classes I want to take, but I am already signed up for a couple other classes. There is no way to mark them as ‘“save for later” or “favorite” and so sometimes I forget that certain classes I wanted to take in the future even exist.Show lessksanz1
Impossible to cancel!!!
I signed up for free trial, it auto renewed which is no surprise, that’s how all free trials work these days. But when I tried to cancel, it’s impossible! There is no one place to ‘cancel’ a subscription so I tried to cancel by deleting my credit card info, again another month charges on my card. Now I’m 2 months in, go back to website can’t find anything other than an FAQ on cancelling. Says I have to cancel subscriptions but when I go to my subscriptions, nothing to cancel. I think I must be in the clear.... credit card bill arrives and again another months charge on the card!! Would be great to talk to someone but nope, they don’t take phone calls!! Ok maybe I’ll email them.... can’t find an email address for support. One page said email us using the ‘contact us’ button at the bottom of this page. Guess what? No contact us button at the bottom of the page!! Really infuriating!Show lesspodpeep
Great learning courses. Bad customer service
During the pandemic I subscribed to the fundamentals of accounting course where instead of paying full price at once you have the option to pay monthly until you complete the entirety of the course. As I am now home all day I knew I could complete this three month course with-in a month. I was wrong, not because of the work load but because the course locks your projects until a specific date. So, I ended up paying for two months and while unable to work on the course. In addition they promised they’d stop charging once completed but it had charged me anyway for another month. All this caused unnecessary stress and got in the way of my enjoyment of learning. I found no ways to get in touch through phone or email by anyone at Coursera to talk about my issues.Show lessJourney77!
yay learning
I’m in love with psychology so it made it easy to get into this app (specifically with the free psychology courses). it’s amazing how high quality it is and how simplistic it is.
I do suggest adding more free courses. I wanted to learn Spanish since I couldn’t learn Tagalog (they’re pretty similar) but all of the courses had to be paid. when I tried to search some stuff up, a majority of the time the topic doesn’t even relate to what I’m looking for. then, when I listen to some of the courses, it says I didn’t but when I only listen for a second or so, it says I already listened to it. somewhat confusing and could be easily fixed.
can’t wait to learn more, not gonna lieShow lessPuisinStormyPip
