Leave a Review TenantCloud Pro
Worst thing created;
They want to know what your doing and when your doing it at all times and also wants access to your microphone and your pictures and also want to be able to watch you at all times! I absolutely am disgusted with such an appalling service just to get into an apartment! How dare them want to spy on there tenants like they are CIA and you are criminals! That is an invasion of k
Our privacy and our Constitutional rights!! This is part of the Agenda that is ruining our Country that is a Republic and is absolutely not a Democracy as the government has been trying to change in words spoken for years! Read your Constitution and your Rights as a Sovereign Citizen and a Godly Nation with God given rights from Birth!!Show lessPatriot4My USA
Developer Response
Thank you for your feedback. We understand your strong concerns about privacy and want to assure you that TenantCloud takes user privacy very seriously.Good but performance issues persist
It took me a long time to get accustomed to the workflow but I’ve overcome that phase and can easily navigate what I need to get done. I’m a big fan of automation and processes and definitely tenantcloud has helped me out there. My challenge with the app is it’s performance. With every click or a touch you the little wait circle that spins in rainbow colors. That is a productivity kill. For the new VC owners, please fix performance before venturing into new features and functionality. Not looking for a developer response but a call to ACTION to get this resolved in your sw release train.Show lessPk198212
Developer Response
Hi! Thank you so much for sharing your feedback and a lovely note regarding recent improvements and our Support Team. We appreciate you taking the time to share your experience using TenantCloud. We are constantly improving our services and do our very best to ensure it is as easy as possible for our users. If you have any suggestions on how to improve the workflow, please do not hesitate to share them with our Support Team via email, chat, or support ticket. We discover many of our most popular features are a result of comments from our customers. Thank you!Good but performance issues persist
It took me a long time to get accustomed to the workflow but I’ve overcome that phase and can easily navigate what I need to get done. I’m a big fan of automation and processes and definitely tenantcloud has helped me out there. My challenge with the app is it’s performance. With every click or a touch you the little wait circle that spins in rainbow colors. That is a productivity kill. For the new VC owners, please fix performance before venturing into new features and functionality.
Not looking for a developer response but a call to ACTION to get this resolved in your sw release train.Show lessDeveloper Response
Hi! Thank you so much for sharing your feedback and a lovely note regarding recent improvements and our Support Team. We appreciate you taking the time to share your experience using TenantCloud. We are constantly improving our services and do our very best to ensure it is as easy as possible for our users. If you have any suggestions on how to improve the workflow, please do not hesitate to share them with our Support Team via email, chat, or support ticket. We discover many of our most popular features are a result of comments from our customers. Thank you!Not worth your time.
I’ve been using this app for almost 4 years now.
It was a smaller business and let you use it free if you had less than about 50 doors.
It’s extremely hard to navigate the app. It’s not intuitive.
Online payments are are slow and broken that we’ve given up and had our tenants just Zelle us directly. Which isn’t ideal.
Now that it’s Jan 2024. I noticed that I was locked out of my account to pay a new paywall fee I wasn’t aware of.
No email, no notifications within the software.
I posted to their FB group but they censor and block any negotiate questions or concerns you’ll ever have. The people on their community group have fled by the hundreds.
The ones who do still use their online payment system say it’s taking 5-7 days to receive payments. Good luck keeping up with bills if your tenant ever pays late.
Glad we’ve been taking payments separately and instantly.
No response from FB. No response from online ticket. Decided to call them directly today and they confirmed they added a new paywall and there’s no more free accounts allowed.
I simply asked for my records from my account for tax season and proof of records.
They told me I have to pay to get those records lol.
WOOW. You absolutely lost me as a customer if you’re going to randomly lock me out and ask for payment.
If you’re going to outright disregard my records for the past 3 years. There’s no way I could recommend this company. Flee and don’t waste your time here.Show lessTalkoftheyoc
Developer Response
Hey there! We apologize if our product did not meet your expectations. We have sent a couple of notifications before the price has been increased. Also, there's an option for the payments to move faster, all you need to do is to submit a support ticket and we'll provide you with the instructions, we respond to every support ticket we receive. Thank you!Mixed thoughts
I use this to manage a dozen rental properties. The interface is very good and intuitive. It has a lot of good features such as a customizable rent roll, task list for maintenance issues that replace what I used spreadsheets for. The applications and tenant portal for collecting rent online and receiving applications is good. Weaknesses are connecting to your bank, this took a while and payments received are slow. For example a tenant making a rent payment on thursday morning and on monday it still has not been put in my bank account. There needs to be a method of payment that accommodates popular apps like cash app or a label that can be assigned to how rent is marked paid by youbgvtnants that use these apps.
Overall I like it but they have to improve in processing times or I'll move to one of their competitors.Show lessjvvfty
Developer Response
Hi there! Thank you so much for taking the time to share your feedback. We are constantly improving our services and do our very best to ensure it is as easy as possible for our users. The typical processing time for ACH payments is 5-7 business days. We would kindly ask you to contact our Support Team to check the possible options to speed up this process. Thank you!Completely the worst
I have to jump throw hoops just to pay my rent. Not to mention the changes my rent amount and I have no way to change the amount to pay it.
So your response is garage! Your app is not meant to help the renter. Even before my landlord change the rent amount. Your app wouldn’t verify my bank account! I ended up paying the extra processing fee to pay my own rent. And now you have added 3% to it to.
Here’s a great thought! ( make it Simple, you don’t need all this crap you offer) It’s so much easier to just have a account link straight to my landlord and not have a third party take my money for handing my money to someone else. That’s why Bitcoin was made! Simple a peer to peer transaction! No greedy people involved with it! I have payed many other property management companies! In my long renting history. And I never have Had more problems and issues in my life, just trying to pay my rent! Dealing with your garbage app.
Noticed you have gotten a lot of 1 star reviews! Thank god! The world needs to be warned about your appShow lessStainerlove
Developer Response
Hi there! We do apologize for the hard experience with our app. If there is anything specific we can look into or if you have some suggestions, please contact our Support Team and we will be happy to assist you. Concerning the rent amount, it's up to the landlord to set up the rent amount and enable or disable partial payments. I would recommend you contact them directly for further clarification. Thank you!Could be a lot better
Last week I Completed an application and Was able to pay and submit a background check, Today I Filled out another one and Afer paying for a background check, the app Suddenly says there was too many failed attempts? how? I was just about to answer the little questionaire when it Just decided to Make me call customer service, You have to make the call and complete the call right away because after a couple hours The background request is than expired meaning you have to pay again.Show lessdelapNika
Developer Response
Hello there! That looks like not a typical user's experience. Would you please contact our Support team for further assistance? Thank you!No way to add a work order or submit the rent payment
Not sure if it’s an app or website issue, or if the individual land lords that use this platform are removing these options. It is incredibly annoying that there is no way to add a work order and when you tell the landlord, “hey I have an issue,” and they respond with, “add a work order through the app,” but there is no way to do so. Also for my February rent, I have not been able to make the payment through the app, and of course there’s no response from the landlord. Tenant cloud really needs to work out the bugs on this app.Show lessgrunt03112
Developer Response
Hi there. If you are connected with your landlord and have an active shared lease, you should have an option to create a work order. Go to your Dashboard and select "Request repair" option from the three dot menu. Please contact our Support team and we would try to check what is the reason you are unable to pay online. Thanks!Many app stability improvements… workflow needs work
I’m a long time user and have seen many app reliability improvements so it no longer freezes or crashes. The user workflow is counterintuitive and you have to memorize or jump through hoops to get what you need to work. Their tech support is top notch and responsive.My Prior rental is still causing me issues!!
I already moved out, but my prior rental information on tenant cloud in the app says I owe a lot of money. My building was bought out and given a new landlord last February due to our prior landlord passing away. It was bought out by the KC Metro Rentals company.
While renting here, I always paid on time either in person or online through the app. I moved out seven months ago (it was early June)!!
My new landlord had inspected the building before I left and signed off everything that needed to be done. In addition I had to leave when I did due to my on contract job ending and an issue caused by the rental above mine having a six day long issue. It damaged my kitchen ceiling tile.
As far as I am aware I do not owe anything despite what the app keeps sending my notifications of almost daily. I have tried texting in the app for support and didn’t get a response. It’s been months. I remember texting about this back in October as well for the same reason!!
Also how will this impact my rental score?!Show less*Ra-Ven
Developer Response
Hi! Thank you for bringing this to our attention. It looks like you still have an active system lease and the system automatically posts new invoices according to the original settings. This lease can be ended only by the owner of the landlord's account. If there is no way to process it from their end, the possible solution might be to remove your account from the system. Our Support Team is always ready to assist you. It's definitely not a typical case when your request was not responded to. The most reliable way is to send us a support ticket right from your account. Here you may check how to process it: https://support.tenantcloud.com/faq/question/719 Concerning the rental score, if you do not have the Rent Reporting option enabled in your account, that is not going to affect your credit score. Please let us know if you have any other questions or concerns. Thank you!
