Leave a Review TenantCloud Pro
Tenant Perspective - it works... But not well
From the tenant perspective it works. I can pay my rent. But the app is poorly built using some sort of a web browser wrapper which considerably lowers the quality of interactions with the app. Things gltich and lag, the app likes to "update" at unfortunate times like when filling out a form. Again, it works but it's not exactly a pleasant experience. I was fine having my bank send the check for me and even losing it occasionallyShow lessalexkrush
A must for rental management
Developer gave workaround for app freeze. It worked and app has been working well since. (Uninstall and re-install)
Used for years and love the app and platform for management of my rental properties. Easy to use for full service managemnt needs, records, payments & maintenance.I RYAN
Bad user Experience
Just bought a new building and trying to get tenants set up on the app. ALL of them have had issues setting it up, and are fed up and just want to send checks. Has been an awful first impression for me as their new landlord.
Issues:
- Even after creating an account, they can’t pay their rent. I have to go back in after and “share” the lease. I should be able to do that prior to them signing up, so they don’t run into an issue and have to wait for me to go back and do something.
- Costs money for them to set up the account instantly. This should be a free feature. I’ve used two other rent management softwares and that was free. At least, allow that to be charged to the landlord if you’re going to charge for it. That way I can avoid the perception that right away, I’m nickel and diming them. Bad for me as a landlord.
- The app is not intuitive. My tenants are not the most tech savvy, but the app is not even intuitive for me, and I do everything digitally.
- I cannot see if they’ve linked a bank account, so. I can’t help them get set up.
- I don’t like that every payment option is run through a separate platform. Let them pay with a card without me having to set up and pay for a separate square subscription.Show lessLittlmonty
Developer Response
Hello there! We are sorry to hear about your experience with mobile app. The current workaround is to re-install the app. Our team is persistently working on resolution of this problem. We apologize for the inconveniences caused. Regarding other inquiries: please feel free to submit a support ticket or contact our call center and we will be happy to assist you.Great App
My father and I love this app for our property management needs.
One thing we would love is a good way to input an income like laundry. we have coin operated shared laundry for out tenants and would love a way to record that properly and other like incomes.
Other than that we are very satisfied so far!Show lesssydneyisacat
My favorite property management app
Using it for three years already and it has been amazing. It has so many great features that we use and they just keep adding new. My favs are online payments and e-signature in the app. Best product on the market!John78 Ko.
So far so good
I’m really appreciating the application to get receipts uploaded on the go and using my phone to get pictures of my receipts. Much easier than scanning receipts on the computer.
This is also a great resource for a quick way to look up contact information of both tenants and companies on the go.
My one issue is it locks up at times. I need to completely force close the app and start over. Frustrating but not a deal breaker. I have hopes it will get better and better.Show lessAnnkath
Developer Response
Hello Annkath, Thank you so much for the great review. We work hard to offer cool and helpful features for our users. Let me also add that our team persistently working on mobile app improvements.Added unpaid expenses not showing
So I added an unpaid ultimates bill and have it mark as unpaid for a property. It shows up on transactions as not being paid, but does not show up on my balances needed. This is a problem when I need to look at what is owed on multiple properties.
I look at the “transaction” tab as transactions that have happened(paid) and “balances” tab as what is owed. What is owed shows up on the paid tab...why?
Edit*
Changed to 1 Star. You have to add the invoice to the tenant section and not the property section to show outstanding balances.
Which is also a problem due to the fact I pay Hoa due, and not the tenant. It doesn’t show it as an outstanding balance because I put it on the property, I’m not a tenant and would have to crest a fake lease just to get this done.
Worst of all it does keep track of the cost I want to keep but lumps it in transaction, as unpaid, but mixes it up with paid transaction. So I have to go through it and find what I need. It defeats the purpose of this app.Show lessnanaki0888
Developer Response
Hello there. We’re sorry you had this experience. Let me add that we would like to make an investigation of your case. Please submit a support ticket or contact us via phone number and we'll be able to help you out. Thank you.Horrific User Experience
As a software developer, using this app makes me cringe. The only reason why I continue to use it is because it is required by my landlord. Overall, the app is buggy. There are certain features that I don’t even try to access because I know that it will cause the an error. The app is tedious to navigate and lacks intuitive functionality that most modern mobile apps (actually most apps in general) utilize. The design is reflective of the lack of effort put into the user experience. Something even as simple as logging in becomes a tedious endeavor because either you enter in your credentials each time or by using the other single sign-on options which I should add is not automated. You still have to click through a couple of screens to complete the login process.Show lessWasobi-wan
Developer Response
We’re sorry you’re unhappy with your experience using TenantCloud. We’ll keep working on improvements.Landlord perspective, Super excellent cloud app accessible from any device any time
I had been using application for over 15 months and witnessing great features of this platform. I am using it as a landlord to manage my 17 properties; it is really impressive platform augmented with great efforts of team making it an enterprise platform that the best out there will have great potential to grow adaption quickly.
I love the features of tracking my tenants, monthly rental run, reports and ability to export them into excel and being of global support supporting my local currency and entry in Arabic. Rental due posting is automatic and at my convenience I can configure timings, lease renewal is great feature, credit and receive payment against various payment methods is very helpful and the team keep me impressed with their great support, tips and enhancements.
Well done and keep the good work TenantCloud!Show lessZiad Abulfeilat
Developer Response
On behalf of myself and the whole TenantCloud team , we are thrilled you are enjoying TenantCloud. Thank you! Happy landlording.The best there is, top notch support
I’m by no means an easy customer. I know interfaces and good support when I get it. I”d be lost without TenantCloud. I manage my 30 properties practically alone with the help of Tenantcloud for over a year now. Everything is rock solid and it works. They also update regularly. With this app and Textline, all my service pros are in TenantCloud, my lease keeps getting better as I adjust it, it’s easy to upload expense receipts and invoices as the months go by, when I submit vacant properties using their system to all the sites I get instant call backs, almost never an issue getting new tenants to submit an application (if they can’t i don’t want them anyways) running credit checks is easy, collecting rent online easy, the app on my ios phone is fast and professional, owner agreements and reports easily done, it does it all!Show lessOakweb
Developer Response
Thank you so much for the great review. We work hard to offer cool and helpful features for our users.
