Leave a Review TenantCloud Pro
Incredibly difficult to use
This app is in no way user intuitive. It’s difficult to find and manage issues. Thanks to the new app update, all my payment information was erased and now the new payment system will not connect with the bank I’ve been using to pay for the past 3 years or even accept payment with my card! The “error” messages do nothing to show what is incorrect. Paying Rent on time is the most essential part of an app like this for tenants and that it isn’t working is beyond frustrating.Show lessjaquansa
Very slow and issues paying rent
This months rent came due, got on to pay rent, hit submit landlord texts me asking if I paid rent sure did sir, than 4 days later texts again saying no payment is showing contact my bank to see if a withdrawal was attempted nothing showing. App is a total waste of time I’d rather pay in person than mess with the appShow lessWgara96
Renter
I am a new renter. I have lived in the complex for one month. I spent at least 3 hours (that I didn’t have to spend) trying to set up my account to pay my first month’s rent. I have since been in the app to request maintenance assistance.
I am now needing to send in my 2nd months rent and utilities, but I am not able to log in or when I think it looked like I was logged in it says I have no active lease and a $0 balance.
I am receiving emails stating that my invoice is due, but again it says I have no active lease or I can’t sign in.
As with my initial sign up I have tried both the app and the website but neither are working. I have uninstalled and reinstalled the app. It appears based on reviews from 2 years ago this was the go to at that time as well - uninstalling and reinstalling… it doesn’t appear you have made any progress since that time.Show lessTami the T
Developer Response
Hello! We do apologize for the issue you are facing with our system. It looks like you have created the second account in our system under another email address that is not connected with your landlord. We would kindly recommend you contact your landlord directly to check the email address that is related to your lease. If there is still an issue, please contact our Support team and we will be more than happy to assist you. Thank you!Landlord so please don’t use this app
This is the worst app I have ever used, I absolutely dread the 1st of the month not because I have to pay rent but because I know I have to open this app and struggle to get through errors until I can pay. Took me forever just to add my bank account from the start and I knew I was in for trouble with this one. Please if you read this just let your tenants pay you by check or cash this software is just not it.Show lessphil1999$653
Love the ease of use
This app and program is so convenient for our rental business. Highly recommend.Hmp0122
Could be better
I’ve been using this for a few weeks now and I still find many of the menus and sub menus confusing and less than intuitive. I understand that there is a ton of functionality and it’s designed for different players but could be better.
Takes a long time for ACH transfers to get from tenant to landlord. This is not an app issue just TC in general.Show lessazermelda lotta cunda
Buggy, clunky app
Autocorrect doesn’t work, so it’s like typing on your phone in 2007. The field for requesting repairs doesn’t adjust to the phone screen size, leaving you to try and scroll back and forth to read what you wrote. All in all an irritating app.Ele20283
Awful. Can I give TC negative stars?
A landlords nightmare. The interface is awful. If you go back a page its takes you to the beginning of time. If you are viewing a new maintenance request list and you then view a maintenance and go back you have to re apply filters to see new again. If you view a unit you cannot see who lives in that unit but you can see who lives in the property, however you can see what unit a tenant lives in by going to the tenant but if you dont know that tenants name you have to go through each one individually and if you are on a page greater that the first and you go back, again it takes you back to the beginning of time. This is not just in the mobile app but on the web version as well. Glad im making the switch to Buildium.Show lessSuperfly11
Developer Response
Hi. We are sorry for any inconvenience you have faced. There are some limitations on a mobile app, that's why the current workaround is to use a desktop version of the program if you would like to keep filters and view tenants in the unit. Thank you.Could do a bit better
Always room for improvementsfauce
1st and only property management software
Needless to say the title speaks for itself when I say, “It’s My 1st and only property management software I’ve ever needed. Yes I have looked at other but this one is right for me. I have 39 different units from apartments to house to a Restaurant. I almost hate getting it for free. But it’s great software!Show lessWV...Tan-Man
