Leave a Review TenantCloud Pro
Good software
It works great for managing rental properties. It does have a decent learning curve but once I learn everything it will make scaling up my business so much easier.LeonardK85
Better than what I had before
Mostly a great app and website. Wish they had real time chat or a phone number as the set up learning curve is pretty steep and I am a pretty skilled finance person.Thirdnicknametry8
Life Changing
This program had helped me move my dad's business from being a paper landlord to being able to allow my tenants the convenience of doing everything online. We have less than 100 properties, so TenantCloud really offers most everything we need. I love having all the important information all in one spot where I can check on it from my phone or any computer at anytime. I also find my tenants who pay with TenantCloud vs with a check or money order are more likely to pay on time, which makes my life easier around the 5th of the month.Show lessHairica123
Developer Response
Hi. Thank you for your lovely feedback. We appreciate you taking the time to share your experience using TenantCloud.Suggestion
Good app. I suggest adding a feature that shows who has and hasn’t paid rent for the month in contracts with multiple tenants in a unit so that tenants can know if their roommates have paid.Weseleyalpha
So far so good
So far this app has been exactly what I’m looking for. I don’t think there is anything better, especially for the pricedaron2468
Great for single family
If you are a single-family landlord or any other type of landlord TenantCloud software is a perfect fit for any style business. I personally have single families and this has been a perfect fit to help manage my properties.mills.j3
Terrible Functionality Worse Customer Service
I’ve had this service for a few months now and, if the actual platform isn’t already hard enough to use for myself (i’m very good with computers) and my tenants, when we do reach out to customer service the responses are so slow. Their responses are only links to explanations that don’t actual speak to your situation. Money takes so long to process if you use their payment portal (one and two weeks at times). Avoid TenantCloud at all costs, I’ve now told my tenants to ignore the website and work with my directly until we figure out an alternative.Show lesselavedepaso
Developer Response
Hi. Thank you for letting us know about your experience using TenantCloud and accept our apologies if you have not received proper assistance from our Support team. You may also give us a call and we would be happy to help you out. Thank you!The app used to be better
This app was great until recently. Now slow load times, inconsistent functionality and can’t set up anything via the app. Considering other options.
Tenants currently set up in system no issues, but anyone new in the last 6 months it has been difficult.KL 2021
Amazing app
Amazing app. Collects rents, maintenance tickets and also vendor tracking.
Lot of poor reviews I have read is because landlord don’t know how to use the app. Some tenants are not tech saavy and blame the app. One review stated it charges money to setup account which in correct. The system does two micro deposits of less than 99 cents to verify the account and then credits it back.Show lessSirrocoh
Developer Response
Hey, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.Start up was not easy but it’s a good app
They are making improvements continuously. I was concerned to learn a new system but I’m glad I did. The best feature is the auto pay.
The learning curve is made better by speaking to a person over the phone.
I looked at other apps and all others were more expensive and only make sense if you already have more then 50 units.
This app was smart. They have a minimal charge until you grow into a larger portfolio.
Once you have auto pay and your vendors and tenants get used to the app life is good.
My tenants like it too. No checks to mail and easier to put in a repair request. They send me photos of the problem and I forward to the vendor who can fix it right the first time.
They keep improving and I’m very happy with their product.Show lesssteveZehn
Developer Response
Hi Steve, Thank you so much for this 5-star review. We really appreciate you being our customer and helping to share the word about us. We constantly keep working on improvements. Thank you!
