Leave a Review TenantCloud Pro
Reinstall required to make it work
The new version was hanging and never getting logged in. Had to Uninstall and reinstall to get it to work. Perhaps new versions shouldn't be released the day before most people's rent is due!TooManyJenns
Simply Does Not Work
Even with the newest update, this app doesn’t load. The cloud animation and “loading” screen doesn’t change no matter how long I have it open. Why make an app and allow it to be downloaded when it consistently doesn’t work and has never worked? Very frustrating. I plan to recommend to my landlord that he get a different software for rent payments.Show lessctomao
Don’t waste your time
This software fails to be anything but user unfriendly. I’ve tried it for a year now and it miscalculates late rental
Payments and many other errors including not allowing me to sign in.
If you plan on wasting 9.99 a month for this service, you can send me the 9.99/mth and I’ll give you no service whatsoever but I’ll refund you 50 % if your ever unsatisfied.
At least I offer a batter guarantee on wasting your moneyShow lessbizpro4u
Finally got to use this app!!
After probably about a month of trying to battle the system to let me log-in, I’m finally in. This app is actually very useful; it was incredibly easy for me to connect to my property management, my bank account and pay my rent! I would just warn first time users to try using a Google account or some other form of log-in rather than using an e-mail to sign-up/sign-in.
Cheers TC!Show lessZarchen
Very impressed
I have spent the last three days searching software to make my landlord life easier and after trying at least two others, I stubbled across TenantCloud and I can say hands down it’s the best so far, and for less the half of the other guys. Some of the other website based programs I tried didn’t even have an app and TenantCloud makes it easy to bring your own lease agreement and streamline it into the website, one of the other websites I tried failed miserably at this. Excited to see this company grow and look forward to the journey with them.Show lessBig red fisherman
Developer Response
Hey there, Thank you so much for the great review. We work hard to offer cool and helpful features for our users!Kinda useless, landlords don’t even respond to maintenance issues
The app constantly logs you out even when you press the “remember me” button. Constantly “updating” but nothing changes for weeks.
And now currently I can’t pay my rent because your app did something with the payment button.
It seems really promising on the outside but it’s really a façade. I haven’t had any of my problems fixed by using the options in this app.
* edit* interesting that you say that there’s nothing wrong with the button, when I contacted my buildings manager, everyone in my building wasn’t able to pay because of this app.*Show lessWallp8int
Developer Response
Hi. We are sorry to hear about the inconvenience faced. However, we investigated the case and found no issue on our end with the "payment" button. Would you please contact our support team for us to have a closer look at this case? Thank you!It a joke
Calling it an app would be an insult to real apps. It like a cliche mobile web application enclosed in a mobile. It signs me out about every 5 minutes and usually requires signing every time. I don’t mind security if it allowed me you use my faceID. And if it didn’t log off will I’m typing forcing me to do the task all over again.
And everything is clunky because you are basically on a webpage.
If the company wasn’t so great in other way I would never use this fake app.Show lessLife4799
Bad user experience
I have 5 different accounts with tenantcloud with over 250 tenants making online payments. I wish I would have known before I chose this software how difficult the user experience is. As a landlord, it is very difficult to troubleshoot issues tenants have with their account, it is hard for tenants to add bank accounts, and it is extremely difficult to connect people to their leases.
On top of that, the app is absolutely horrible. It is very slow and is constantly updating and signing you out when you are on it. The website is ehh, can be very slow at times like the app and does not update unless you reload the page.Show lessJJ68$
Developer Response
Hi there, Thank you for letting us know about your experience using TenantCloud. We apologize if our product did not meet your expectations and appreciate you taking the time to share your concerns. We are constantly improving our services and do our very best to ensure it is as easy as possible for our users.Tenant Joke
This app/website as a joke in fact I feel unsafe having my personal and financial information on it. It charges you a nominal $3.99 for what? It was my understanding I could run a debit card and earn points when paying my rent but instead in it had absolutely nothing to do with anything the app and website are a joke I highly recommend not recommending this.Show lessKristo2013
Solid but buggy
I’ve been on and off using this app as a tenant as I am pretty much a recluse that likes to just pay their dues and move on. Recently I’ve noticed that the app itself can have some bugs here and there. The most recent being where the app is loaded on my iPhone X and when opening it the app itself loads for a long time but never opens the app. It’s manageable as you can uninstall and reinstall but I don’t want to be doing this every time I’m setting up to pay my rent. Please take a look at this issue and if you need assistance recreating or video of the bug I can provide. Thanks.Show lessghoulsong
Developer Response
Hi there. We sincerely apologize for the inconveniences caused. We keep working on improvements.
