Customer Support Function Needs Work
First off, the way the app charges your pay periods is confusing. I’m not sure why the balance of the second pay period is affected when I had withdrawn within the first pay period. Second, this app is terrible with the Customer Service Chat. I appreciate the agent trying to help me understand how the app works, but while typing out my response, the app times out because I was waiting for them to respond first. Honestly, I’d rather just use Earning because it’s a lot more clear about how the withdraws work, and it is actually optimized for my phone. It takes me 10 minutes to withdraw money from this app because of how poorly sized the app is. It just looks lazy and ugly. The most important buttons are on the bottom of the page, and they don’t even fit on my screen. It’s incredible how poorly adapted this app is to iOS. Not to mention, I’m supposed to have access to 50% of my check, but I was told my company is only allowed 20%. It even tells me my income accessible is 50%. Never touching this app again.
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Apperception
This service helps in so many ways it’s a blessing. As a single full time well paid mother is still a challenge with a household of her own. And money can be tight and this keeps money in my pockets for my family to survive and maintain during hard financial situations its life. I’m happy to work for a company that provides a service that understands life happens and bills and hungry kids waits for nothing lol so why wait 2wks if you don’t have to and now I never need to worry about finances being an issue ❤️
THANK YOU
THANK YOU
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