Poor Customer Service
For 4 months I have had this app on multiple occasions I have contacted customer service to have the issue resolved to no avail. They have all of your personal information but cannot provide you with adequate assistance for their app.
Issue: my bank account has been linked and verified for about 4 months, every time I have tried to add my bank card I am getting and error message that the card already exists (even though no card on file🧐) doesn’t make any sense. Contact customer service was told to delete my bank account add it back then try adding my card did that twice nothing. I don’t understand how the support team doesn’t have adequate knowledge on how to troubleshoot issues customers are facing. The app is essentially useless
Issue: my bank account has been linked and verified for about 4 months, every time I have tried to add my bank card I am getting and error message that the card already exists (even though no card on file🧐) doesn’t make any sense. Contact customer service was told to delete my bank account add it back then try adding my card did that twice nothing. I don’t understand how the support team doesn’t have adequate knowledge on how to troubleshoot issues customers are facing. The app is essentially useless
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Where’s my loan
I don’t even know where to begin!!
I was skeptical to even use this place but my work offered it ( big company) so I took an advanced loan out of my check oct 3 I even paid the extra money to have the money in min right? Wrong 🤬🤬 so Sunday comes I chat with them they said since it’s the weekend my money will be there Monday. Okay so Monday comes still no deposit I chat 3 times that day and they all had no clue what they were saying or doing one person said because my pay date is Thursday the 8th I’ll get it that day.. but why take a loan out if you get it the same day I told them to cancel my loan they said you can’t 😡😡😡 Thursday comes around still no money deposited into my account🤬🤬but sure in the hell the took all that money out of my check on the 8th but still no money from this place and now iam waiting on I.T to look into this !!! I’ve been to patient to long I want my money!!! Where is my money!!! I will get my money I was supposed to get!
If you guys are thinking about a payday loan PLEASE DO NOT USE THIS PLACE!!!!!!!!
Save yourself the trouble and headache!!!
I was skeptical to even use this place but my work offered it ( big company) so I took an advanced loan out of my check oct 3 I even paid the extra money to have the money in min right? Wrong 🤬🤬 so Sunday comes I chat with them they said since it’s the weekend my money will be there Monday. Okay so Monday comes still no deposit I chat 3 times that day and they all had no clue what they were saying or doing one person said because my pay date is Thursday the 8th I’ll get it that day.. but why take a loan out if you get it the same day I told them to cancel my loan they said you can’t 😡😡😡 Thursday comes around still no money deposited into my account🤬🤬but sure in the hell the took all that money out of my check on the 8th but still no money from this place and now iam waiting on I.T to look into this !!! I’ve been to patient to long I want my money!!! Where is my money!!! I will get my money I was supposed to get!
If you guys are thinking about a payday loan PLEASE DO NOT USE THIS PLACE!!!!!!!!
Save yourself the trouble and headache!!!
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Response from developer
Hi there, apologies for the bad experience. We'd like to investigate this further; please connect with us at support@payactiv.com, include your employee ID and employer name. Our team will get back to you as soon as possible.
I woulda gave them no stars if it was a option !
This is literally the worst customer service I have ever had . I have called and used the chat about 10 plus times today about the same issue . I have tried to link my bank information and keep getting the verification failed even though all my information is correct . Every rep wasnt on the same page as to what I should do or even what they were telling me . I was told to submit my statement proving My paycheck proving my acc., 5 min later I got another email from another rep telling me that basically he can’t help me . Nobody could answer my question and i was clear they were skimming over my emails to try and pick what they wanted to read . My issue is still ongoing and I have had no assistance even after using the online chat , email and over the phone function . I have NEVER WITNESSED SO MANY INCOMPETENT REPS IN MY LIFE .
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So many issues
Like many others I was interested in the idea, but very skeptical. At the end of the night I would usually go home with cash tips, now I have to wait a day or so for the money to be transferred to a card which I can’t even transfer to my bank. My tip money is basically unaccessible until my employer puts it in my paycheck in two weeks. This is frustrating because it adds an extra step to the payment process and makes funds harder to access. Not to mention the multiple problems my coworkers have all experienced setting the card up and actually getting their funds processed. It seems like no one is listening to their concerns or solving them. My manager has tried contacting people involved in this transitional process but nothing is still being done. Hopefully something changes and this app is fixed.
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Great Concept, Poor Delivery
When my employer sent out an email saying they were partnering with Payactiv and the benefits of it, I was excited! After using the app though, I was extremely disappointed. It seems like there is ALWAYS some kind of issue. At first I struggled with the “help chat”, and that seems to have been resolved. Then I struggled with my app updating once a month and showing pending for disbursements that had already been deducted from my paycheck (hasn’t been resolved). Now I am struggling with inaccurate fund availability. They tell you to send your time sheet to payactiv@notifyops and NOTHING EVER GETS UPDATED. I had a tire blow the other day and got it towed to a shop. I was short a little bit of cash, and had to get to work, so I told the shop I would return after work to pay for and pick up the vehicle. This happened in the morning, so I reached out to payactiv to see if they could update my balance, and waited, waited, WAITED... never updated. I reached out again in the afternoon, and was told it was sent with high priority to the concern department and they clearly weren’t concerned because my balance NEVER got updated. This company has a lot of work to do, especially in their customer service department. I know other companies that are partnered with this one too and if some of the things myself and others mentioned aren’t fixed, I will be putting in a request to partner with a different company. I hate payactiv
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Response from developer
Hi Lexybby189, PayActiv is all about providing a helping hand in the times of trouble. We are sorry that you could not utilize us when you needed us the most. Kindly drop us a line at support@payactiv.com including your username and the employee ID. We will ensure that you don't have to face any inconvenience on the app again.
Great to help when falling behind
PayActiv is a great app, this program is really beneficial when your in need to pay bills that you may have fallen behind on. The fact that there are no interest rates like there are for payday loans is great. You can borrow from your own money that you’ve earned and just simply pay back from your own pay check is also a good thing. Without PayActiv I don’t know what I would do. I’d probably be in debt and in an even harder position if I had to do through a payday loan service. I recommend using this app.
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Chats with customer service agent
I am not completely sure how you can have started a chat and went through the entire spill of explaining of what you need assistance with, then it takes the customer service agent so long to reply that the chat session times out. So you start the chat over, re explain your issue and another “customer service 2” agent comes on the chat and asks “how can I help you”. Please work on this with the customer service agents and please express importance of timely responses so the chat does not time out and the customer is not feeling like we don’t matter. Also if a PayActiv user has recently been promoted to a supervisor position and the PayActiv account has been deactivated it would be nice to get an alert and or email notification about that change so that it is known and can be reactivated sooner than later. As far as the advances goes, it is a great benefit to have access to, I love PayActiv for the convenience of pay advances. Thank you !!
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My Account never updates
I repaid the money I borrowed on the app
I’ve had 2 pay periods since 10/25 and it still says I would have to wait till Dec to use again. December is here I was able to access $46 out of $1400 biweekly. Out of working 10 days it only allows me $46??
My Son was laid off and I had to pay his rent and utilities twice and my own mortgage and car payments, etc so sometimes I may need a little help get through the week.
What’s the purpose of downloading this app if it doesn’t update?
I’ve had 2 pay periods since 10/25 and it still says I would have to wait till Dec to use again. December is here I was able to access $46 out of $1400 biweekly. Out of working 10 days it only allows me $46??
My Son was laid off and I had to pay his rent and utilities twice and my own mortgage and car payments, etc so sometimes I may need a little help get through the week.
What’s the purpose of downloading this app if it doesn’t update?
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Worst Customer Service
The app has a great idea when it was created however this app is unrealistic and not helpful. It takes 2 days for funds to be available to you, so the hours you work on Monday won’t be there until Wednesday and it’s only half of what you worked. By the weekend the app will reset your time even though your house for Thursday and Friday have not yet been added. Customer service is all around HORRIBLE! In the chat, they never respond. The customer service reps and supervisors are all non helpful and very rude. I’ve used the app and deleted it after multiple experiences with customer reps. Much rather use EARNIN which gives you access to your wages as you work them. The 1 Star is only because this app was good idea it’s just not being executed properly.
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Website is broken. App is broken.
I came onto the App Store just to write a review and noticed it’s currently a 4.4 star app. They must be buying positive reviews because not only is their app AND full website broken, their entire company is trash, especially their customer service department.(if it even exists)
I’ve been trying to link my bank account for months, customer service lines are always busy and if you stay on the line and wait to speak to someone it forces you to leave a message and wait for a callback. Every week I call to try and get this set up and not once have I been able to speak to a representative nor have I gotten a call back. Spoke to my employer about it and they have not been able to get in contact either. Almost seems like a shell of a company. Would rate it a 0 if possible.
I’ve been trying to link my bank account for months, customer service lines are always busy and if you stay on the line and wait to speak to someone it forces you to leave a message and wait for a callback. Every week I call to try and get this set up and not once have I been able to speak to a representative nor have I gotten a call back. Spoke to my employer about it and they have not been able to get in contact either. Almost seems like a shell of a company. Would rate it a 0 if possible.
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