New Member
I must say it’s so hard to get people to pick up the phone and help us when we really need it let alone to chat. So I’m new I got locked out at 10ish pm and so I thought I contact them thru chat. I was at awwww when not only did they connect with me but wow was Mike B. He was so quick and asked the right questions and I was up and going like whoa. I’m so glad I joined finally a card I can count on with the right employees that know what there doing. Thank you Mike B
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The Referral Promotion Fiasco
Up until Friday, August 6th I was being paid $10 per each person I referred to PayActiv. The rewards suddenly stopped, but the referral info was still posted. What is messed up is the responses I have received from Chat Support. Each agent tells me something different, a lie or they just simply close the chat.. I am owed for 43 referrals which means PayActiv owes me $430. I have already sought out a lawyer and have been told I have a winning case. I have tried giving PayActiv the time to make this right but I am coming to my wits end with the responses from Chat Support. Don’t try to promote the app for the referrals, they won’t pay out.
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Response from developer
Hi there, we are sorry for the inconvenience. We'd like to turn this around and resolve your issue. Please email support@payactiv.com with the subject line "App reviews" and describe your issue. Be sure to include your Employer's name, Employee ID, and Mobile number. Our team will be in touch ASAP.
Waste of time
Because of KNOWN problem I have waited over a month to get a card. First they say it was sent to wrong address … my twin is my mail carrier and the carrier at the other address. Nothing with my name went to the WRONG address! After waiting a week for the replacement they are now saying it’s a known problem that several people are experiencing and please be patient. I think over a month…. I think that is patient. My deposit goes in tomorrow. Guess I will take a hit and pay a transfer fee so I can get my money. Will be closing this useless account. Oh and they say your deposit goes in 2 days early. My payday is tomorrow and my balance is “0”….. I can get paid tomorrow at my current bank!
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I was so skeptical!
I was weary of doing this kind of thing. But I often find myself low on cash by the end of the second week of the pay period so I really wanted this to be quick easy and effortless. And not just be robbed blind. My employer actually sent out a mass email to all our employees and informed us of this wonderful ability to gain access to you pay AT ANY TIME before payday! Which is amazing. So ….. I tried it. And y’all!!! I got $150 a week before my pay date. For only $1.99!!!! And they say you can remove available funds up to five times before payday and you’re charged that amount per withdrawal. I got it instantly on my bank card after linking it to the account. So easy. It really can be PAYACTIV simple.
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Response from developer
Hi there, we are so glad to hear that you are enjoying our services. If there is anything we can do for you, just let us know at support@payactiv.com. Have a blessed day.
Buggy app
I usually don’t write reviews but congrats you earned it. App worked fine when I first updated then afterwards it started to bug out anytime I would clock out at work. Usually I would get an update of how much I earned at the end of work but suddenly now it takes a whole day once you take lunch. I don’t know if it has trouble adding the hours due to lunch breaks or what. Another issue is the app will lag BADLY. I was trying to click connect to talk to customer support and I had to click connect multiple times before it even changed screen.
Also i don’t know if it’s the place I’m working at but it doesn’t update the deductions after being paid I have to wait in some cases until the next week before I can access funds after working a whole work week.
Also i don’t know if it’s the place I’m working at but it doesn’t update the deductions after being paid I have to wait in some cases until the next week before I can access funds after working a whole work week.
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Response from developer
Hi, apologies for the inconvenience. One of our customer support representatives will contact you to assist at the earliest opportunity. Have a blessed day.
How Pay Activ rates out of the rest
Well I’ve been using Pay Activ for over two years since I’ve worked with my company that I am employed with I’ve never had any problems today at the proper but it wasn’t y’all it was me so I wanted to make you aware that y’all are always there for me and you don’t charge me five dollars anymore which is so much better because I was giving you about 40 a week or more and that was something that being poor that’s diapers in now anyway thank you
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Ridiculous Update
Seems like ever since I got this app updated I’m always having a hard time logging into it. I’ve changed my password countless times and even tried to update my settings so it could just log me in by face ID, and even then, it still doesn’t recognize my information when I’ve had an account since last May. It’s ridiculous how many times I’m required to have my stuff changed over and over because this garbage app doesn’t work. 😤😤😤
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Incapable of helping
I’ve recently noticed that the money from one of my employers isn’t being placed on the card I was given with my Payactiv account and has yet to be placed on said card as much as a month ago now. This issue wasn’t at the fault of my employer but instead a “middle man” issue with the people at Payactiv and I’m sitting here wondering where my whole months pay is especially when they have all of my personal information including social security number. Tech department had absolutely no idea what I was talking about when I called and seemed honestly completely useless. Highly highly wouldn’t recommend this app/system
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Terrible Customer Service
Terrible customer service. No one is willing to take responsibility for addressing an issue. They claim my pay couldn't be verified, so they need my time card. I sent it. Then they needed a pay stub, I sent it. Then they had to escalate it. Nothing happened. I followed up: they said they would escalate it again. Nothing. This went on multiple times over a 3 week span, with no resolution. Every customer service representative I speak to has to escalate my issue to a department that either does nothing or does not exist. For some reason they won’t call my employer (who was also made aware of the issue) to verify my employment and income. Every customer service rep guarantees that it will get fixed THIS time, because they are going to PERSONALLY escalate my case to the “concierge” escalation department, where it is ignored and forgotten. There is no ownership of a problem, no effort to address an issue, Payactiv just treats issues like a big game of hot potato, rather than caring about address a customers issue.
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Response from developer
Hi there, the inconvenience caused to you is deeply regretted. We were unable to locate your information in our system due to limited details. We would really appreciate it if you could email us your details including your Employer's name, Employee ID, and Mobile Number at support@payactiv.com. Please mention "App reviews" in the subject line of your email. We will get your issue resolved on a priority basis.
Payactiv
I have been using payactiv on and off again for about 2 years now. Recently, my hours have not been updating and I have to constantly send in timesheets. I email the time in sheets and only half of my time on my timesheet is accounted for by Payactiv. I worked 75 hours one week and 20 hours the next and only a quarter of that is accessible. I do t know what’s going on, but people who want to use this app need to know this problem.
Also, when I brought up the issue to customer service that my hours were not updating, customer service suggested I wasn’t clocking in and out correctly. I’ve been at my job for 5 years, I know how to clock in and out. Also, my timesheet hasn’t indicated that there was an issue with that.
Also, when I brought up the issue to customer service that my hours were not updating, customer service suggested I wasn’t clocking in and out correctly. I’ve been at my job for 5 years, I know how to clock in and out. Also, my timesheet hasn’t indicated that there was an issue with that.
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Response from developer
Hi there, we sincerely apologize for the troubles you've had with the app. We'd be happy to assist you and look into this issue for you, but due to limited details, we were unable to locate your information in our system. Kindly email us your details at support@payactiv.com, include your employer name, employee ID, and mobile number. In the subject line of your email please mention "App reviews" so that we can check your account details and resolve any problems associated with it.
