Leave a Review Payactiv
The Absolute WORST
Do not rely on this app if you are in an emergency. They update your hours to their convenience. They also will tell you to email missing hours if it doesn’t update automatically, however when you do they tell you that you’ve already accessed your funds. They’re impossible to call. When chatting with them via the chat the never write back. Also if you call them & have valid proof that they’re screwing you over they place you on hold & hang up on you !!!! I’ve been successful a few times but over all I believe this app is a scam. They try & put everything on to your management but honestly it’s them being greedy with your own money !Show lessmelisaesm
Terrible!
Your app isn’t specific in saying you must link a bank account first then card in order for it to work. Everything in the app starts with the card first. Also the process linking the bank account is a headache. After finally linking my bank (chime) after multiple attempts, I saw they deposited a small verification amount into my account. But I saw it staying in pending verification mode on my card for 2 days and I couldn’t add any funds onto my card. I called customer service. I was told I WAS WRONG because the card was linked first. But when you start the account it prompts you with adding a card first….and no instructions saying your account won’t work if done first with a card.
Anyways…. So I was instructed through customer service to unlink and start over again. I’ve spend 3 minutes multiple times trying to delink my bank account and delinking. It would get successfully added then the app would say unable to link. Im giving up. It isn’t worth this headache. Don’t recommend.Show lessBritpackfan
Developer Response
Hi, we regret to note this. We are unable to locate your information in our system due to limited details. Kindly email us your details including your Employer's name, Employee ID and Mobile number at support@payactiv.com. Please mention ""App reviews"" in the subject line of your email so that we can assist you in a timely manner.They started rocky but they’re great now
Easily the most flexible and easy to use service,They started off rocky but they were a new company but when I say once they got customer service on point I had no complaints, they are fast and reliable, and as long as you have documentation and Patience they take care of any problems pretty swiftly. Very impressive for a company less than a decade old
Only gripe, App consistency, Their browser service is fine but the app can be glitchy, other than that great jobShow lessHk Woods
Over this service
When I first started using this service I loved it now a few yrs in and it’s become so inconsistent they say it’s your pay when you want it but that’s not the case it’s when they decide to update your acct more times than not me and my coworkers have to send numerous emails to get them to update our hrs we worked the previous day. Today is the day all our accts should’ve been reset here it is the day is almost over they have yet to reset our accts and my emails have went unanswered! I would advise anyone not to use this service!!
UPDATE..
So tonight I emailed y’all with a screen shot of my time sheet to hopefully get a manual update my email has gone ignored as well as my messages on the app completely ignored I’m guessing due to this review but I just wanted to update everyone so they know things don’t get fixed they get ignoredShow lessMrs.Ripley
Pay active customer service is awful
Pay activ is awful
Pay activ is awful. The information on the app was not accurate. I was unable to access my money before pay day because my bank account did not show a positive balance but I had a positive balance in my bank account. I had this issue before and it got resolved. I tried to explain this to multiple people and even a supervisor. I was talked down to and told I didn’t know what I was talking about. The representatives would get angry with me and were so rude I eventually gave up. I advise any future users to stay away from Pay Activ or hope to not have an issue because it will not be resolved.Show lessleslierlynn
They slow
They all slow customer service slow everyone that’s under this app is slow . I had multiple problems with them with MY MONEY I worked hard for ! Each person I got on the phone with didn’t even know what to do and sounded illiterate ! I struggled with trying to talk to them and make them understand what was going on with my problems I wouldn’t even use this app again if I was down bad to get my money I told them multiple times I have a car note to pay today and they hold my money like it’s the secret crabbie formula. Y’all got bad reviews because y’all don’t know how to run a app ! New people need to take y’all place that know what they’re doing I don’t know nothing about the card services but how I got teach the people over the phone doesn’t make any sense ! I’m not satisfied with this appShow less0bana
Useless
I signed up for Payactiv to take advantage of the Murphy Express gas discount, but could never link my bank account and debit card to the buggy app despite numerous attempts. Called several times and would always get conflicting info from each rep (their call center is outsourced and the operators are impolite) about what to do or what the issue was, and some would promise to “escalate” the issue for resolution but nothing would happen. Finally I was told to re-add my bank account but ultimately I decided it was not worth the hassle and asked them to cancel my card and close my account. It concerns me that this company has my personal info and I worry whether it’s safe with them. I would advise against using this “service.”Show lessCJ420
Great service and easy to use app
My new employer is enrolled in payactive.
I had started on the first day of the pay period so waiting almost 3 weeks for my first check was hard. With payactive all I did was enter my basic info, employer name, and without having to verify income or accounts just with my name address phone number social and employer name, I was able to get what essentially was a payday loan but only this will be automatically taken out of my next paycheck, and for less than $5 in fees total the money was instantly transferred to my debit card (less fees if overnight transfer to bank account).!!!
If you need a payday loan and can get your employer to come up when registering with payactive then this is there way to go!!!
The app was very user friendly and for those with accessibility friendly needs is 5 stars in the readability and ease of comprehension and use scale! The interface and menus are very simple and clear, plus the colors and fonts make it just a very easy and great app!!!Show lesskellonc2
Developer Response
Hi there, thanks so much for sharing your positive experience with our app. It makes our day. If you have any feedback, comments, etc., please don't hesitate to email support@payactiv.com.It’s super EASY
You do not have to be savvy with computers or anything with this APP it really easy to use and not to mention satisfying because when you work hard and then see how much money you have made that day or that week . It tells you exactly how much money you have made and how much you can ‘borrow’ from the check. and able to get money out when you need it This app is my favorite.Show lessmysticlesa
Help is nonexistent
At first this service was great. Now not so much. The app dashboard does not update regularly. I have been having issues with finds being available since mid-August. Customer service has been no help at all. Constantly told everything will update within 24 hours and it has been 5 days, still not fixed. Payroll deductions are still showing pending since August 6th and I have even sent in payslips to show the deductions were there. Was told that my account was sent to escalation department and I would see an update. Nope nothing. My physical card was supposedly shipped and was to be delivered July 7th. It’s August 30th and still no card.Show lessshane kleinfelter
