Leave a Review Payactiv
My payactiv account randomly stopped working and customer service is not helpful
I haven’t been able to use my account (not sure why) I have tried resetting my password but it just keeps sending me back to the log in page. When I emailed customer service about it I explained to them THREE TIMES what happened and they said 1-reset your password and 2-let us know if you need help.
Those were two separate responses to my emails trying to explain to them that despite my attempt to reset my password, I still can’t use my account. They didn’t even try to read my messages or help me. They were very rude. After the third email in a row still not making any progress I gave up. This app doesn’t deserve a 4.8 star average rating. It’s garbage.Show lessBvaria897-6123
Needs improvement
It definitely helps in a pinch however they get there moneys worth and then some by only giving you small increments at a time. So if you don’t minde being nickeled and domed to take $40 here or $60 there your good. The only true issue I have is that when I try to log in I am nicked out by the apps harassment to use my facial recognition. Doesn’t matter that I have hit do not ask again it does it every single time mocking g out my password each time so I have to type it over. This is a feature I DO NOT USE on my phone so stop harassing me to set it up! Fix your app don’t ask again means don’t ask again!Show lessjustme58264628
Horrible system, but you get to chat with nice people.
I’ve had this Pay- inactive for two weeks now.
My account has only updated twice in two weeks. Even though the nice people I’m forced to bother over and over again tell me the system updates every 24 hours, no one can tell at what time it updates. According to their information it DOES update every 24 hours. During three conversations I explain you must have a technical problem because my account has NOT updated for 3, then 5 then 4 days. Everyone assured me there is no technical issue. Go figure? They nicely offered to manually update my time sheet if I took a screen shot of it and emailed it to them.
Still no technical problem?
I activated my card three days before I used it only to have it embarrassingly declined for insufficient funds. I get it costs a dollar to transfer to my bank account. But get this - it costs a dollar to put it on my Payinactive card and then another 1.99 if I want instant access to it. And even then it did not work! Never mind $15 to recommend this to coworkers. I’m actively telling coworkers NOT to sign up but I can’t wait to cancel this myself.Show lessnice chatters, save yourselves
Developer Response
Hi, apologies for the inconvenience. We'd really like to resolve your issue. When possible, please email us your details at support@payactiv.com with “App reviews” in the subject line. Be sure to include your Employer's name, Employee ID, and Mobile number. Our team will be in touch ASAP.Poor Customer Service/Hours Reporting
I was able to use this app once, it showed considerably less earnings than what I actually made. The money I borrowed came out of my next paycheck just fine. Fast forward to the next week when I actually need to use some of my earnings to help pay bills because the first of the month is coming up. It only shows I’ve earned $14 after working all week. I then manually logged my hours and still nothing happened.
Fast forward to today July 30th, I chat in because it seems to be the only method of customer service besides a ticket and an agent takes the chat, says his greeting and never responds after I continue to follow up. I waited 10 minutes and then left. Tried to chat again and nothing. No agent even took the second chat.Show lessKodyN512
Not being told the facts
I first started using this app back in 2020 it was a great app to have when I 1st signed up I stopped using it for about a year.. I just recently switched job so I wanted to use this app again so I called & chat to get the correct work information on the app.. That was Monday I was told everything would be escalated to ensure my problem got handled.. Than on Wednesday I was told they deactivated my account why when I was only asking for my info to be updated.. And again I'm told it will be escalated, Now here it is Friday (5 days later) and the issue has not been fixed at all & I'm being told yet again my account was deactivated & it's been escalated..
Why have customer service if they are no help & can't give me any REAL answers on how to fix my account.. Im just being told it's being escalated as if I'm being told to shut up.. This is horrible customer service & it's shouldn't take them 5 days to fix anything if the correct time is 24hrs they had an extra 96hrs something should have been corrected by now...Show lessTired of the back & Forth
Developer Response
Hi there, we're sorry to hear you're having difficulty resolving an issue with our Customer Service. We'd like to look into this further. When possible, please email us at support@payactiv.com with “App reviews” in the subject line. Be sure to include your Employer's name, Employee ID, and Mobile number. Our team will be in touch as soon as possible.lied about my employer no longer using Pay Activ
i reached out to Pay Activ over the weekend, as i had gotten paid, and my account showed no hours worked for a week and a half and also showed i had no money available.
after speaking to someone via phone and twitter, they had told me that my account is in default. they called me back later to let me know the reason why my account was in default, was because my employer is no longer utilizing Pay Activ services.
my job is really great at keeping employees in the loop on everything - so this didn’t seem right. i reached out to HR at my work and i explained that i was told we were no longer using pay activ, to which hr said thats absolutely NOT the case.
i’ve been waiting a few hours for pay activ to get back in touch.
this app has failed me multiple times, i’m extremely disappointed. this is supposed to help people in emergencies, who need access to money asap, etc. it’s not a game and individuals and their paychecks/accounts should be treated with more respect and security.
on the behalf of people struggling really bad right now with finances, please do better.Show lessColleen Margaret
This app keeps messing up and is so stressful !
So at first, it took money from me by having a card that they provided and of course that money that came from my hard work is no where to be found .
Now they are charging to transfer money! Not only that, now is forcing to add a card so they can charge a fee even though they have your bank account …but now it does not allow me to to add my debit card . And what’s so shady is that it allows the shortcut and take $25 and charge a fee every time for that shortcut . And when you call for help it takes 3 weeks to fix and it messes up again. The worst app. Such a shame I had high hopes for it .Show lesssavyness08
Very frustrating app
I saw at the pump you can save on gas (who doesn’t need that, right?!?)… so I downloaded the app… ordered the debit card and received it. But the problems started when trying to fund the card to actually use it. I tried several different cards from different banks and it shows several of each card/bank. It says I have ‘successfully’ added a bank/card, but I have yet to be able to fund my account. Every time I click on ‘add funds’ it lets me choose from the list I’ve already ‘successfully added’ but the next screen wants my bank/card info AGAIN!! Every time. I have the 2 small deposit amounts, but no way to enter the info to ‘connect’ them.. I finally just deleted the app. Too much hassle just trying to actually use it…Show lessRulabo
Developer Response
Hi there, apologies for the inconvenience. We are unable to locate your information in our system due to limited details. Please email us your details at support@payactiv.com with "App reviews" in the subject line. Be sure to include your Employer's name, Employee ID, and Mobile number. Our team will be in touch ASAP.DOES NOT ALLOW ME TO ADD FUNDS
I downloaded Payactiv a week ago. I linked a debit card and it’s corresponding bank account. I received a text message telling me that both operations were successful. But when I tried to add funds to my Payactiv card from the linked debit card it would not proceed. I could not even type on an amount. The “add funds” tab was not highlighted. When I pressed on the drop down menu it prompts me again to add or link a card. I tried linking two other cards and banks and got the same results.
Yesterday after a week I tried to add funds again but to no avail. I called their call center and I was told that My sequence was wrong, that I should have linked the bank account first and then the debit card. Although I found it ridiculous I tried it anyway. I deleted the linked cards and accounts, as instructed, and relinked them per the suggested sequence. Lo and behold! The same result. I still could not add funds. I don’t know what’s going on with Payactiv but this has been a very disappointing initial experience with them, to say the least.
I hope they get to resolve this issue soonest.Show lesswillow the pup
Developer Response
Hi there, apologies for the inconvenience. We are unable to locate your information in our system due to limited details. Please email us your details at support@payactiv.com with "App reviews" in the subject line. Be sure to include your Employer's name, Employee ID, and Mobile number. Our team will be in touch ASAP.Worst app
This app deserves 0 stars I’ve been having the same issue for over a year every time I try to get into my acct it dosent let me then when customer service would answer they would say that it was my fault that I had forgotten the password when that wasn’t even the case, they said they would escalate the situation over a year ago !! And still nothing.
Atleast before customer service would answer the lines or chat now you have to log into the
Chat numerous times to see if you even get a response and call over 20 times for someone to answer the line, last time I called and someone answered they said it was because in the week they are short staffed it’s the weekday now what’s the excuse ?Show lessJDM107
