Leave a Review Payactiv
Over it
This company is truly not helpful. Currently petitioning my best workplace to go with a different company. We don’t give out advances at my work anymore because we have Payactiv. There was a mistake on my paycheck and here I am needing to use Payactiv and they can’t help me. My hours have been updated, but no money they’ve told me now for three days that tech support will take care of it immediately. I have actually had a gas and nothings happened. I am a supervisor and was really excited for the company to have this. When people ask you for money I could for them to Payactiv I didn’t believe them when they told me how much a thing it was to use this app but let me tell you they are truly not helpful. This was supposed to be fixed at 7 AM Pacific time on Tuesday. We are now on Friday and they haven’t done anything. They have my hours for my job. They just haven’t made my money available, so what’s the use and even having them?Show lessTiffany Persinger
Developer Response
Hi Tiffany, apologies for the inconvenience. We're working on your case. One of our representatives will be reaching out to you shortly to assist you. Have a blessed day.BBB Complaint
BBB Complaint
On Jan 26th 6:30am Gamefly made a temporary authorization hold which they release immediately after speaking with them. General merchant policy sais to allow 2-5 business days for the pending charge to fall off. Depending on the bank they have seen it stay on longer. I’ve called dozens of times to only be asked “Did you use your Payactiv card for this purchase” After saying yes they just route you to “Card member services” Which is basically what you see on the app in Voice text! Absolutely no real help around for 2 weeks. Do they trust the fake reviews, they’re a start up faking it. They have given me the run around for 2 weeks. I
have given up on even disputing the hold this bank has
made. They obviously will let it fall of nature after 31 days. Imagine if we were talking Hundreds of dollars. Who would ever known some random rural bank in nowhere land Kansas partnered with low budget high overhead Tech company in California was a good idea. The app takes decades to load, no customer service available anywhere and you get the worst banking service imaginable. Out employer boasts about offering EWA and we opt into it. Yet, Payactiv in all their glory fail to even set that up. The customer service might as well be Roast master General from Comedy Central telling everyone to F off.
Desired Settlement: Billing adjustmentShow lessTheWuwk
Developer Response
Hi there, we sincerely apologize for the inconvenience. Our team tried calling you, but it went to voicemail. If it's not too much to ask for, please drop your callback details at support@payactiv.com with "App reviews" in the subject line. Be sure to include your Employer's name, Employee ID, and Mobile number. Our team will get back to you ASAP.Doesn’t work anymore
This app used to work like a charm. However, it began to be unreliable about a year ago. My earnings use to update regularly then it suddenly stopped. I contacted support via email and was told to send a photo of my time sheet. I did this and still nothing since then. My earnings continued to not update, and now it won’t show me the information regarding my payactiv card. It continues to tell me to apply for a card or link an existing one. So, I tried to link my existing one, and it gives me an error. When I tried to see what happened when I apply for a new one, that doesn’t work either.
So overall, this app is too unreliable and doesn’t work anymore. No point in bothering anymore.Show lessKatWha21
Do not waste your time
App never updates, constantly told that you cant access your money because it hasn’t been deducted from your paycheck, even though it has and then you have to email their customer service copies of your pay stubs and waste hours in the chats. The customer service is a joke, they don’t help with any questions, give you automated useless responses, waste hours of your time only to leave the chat and then you have to get back in the que. The idea of this company is great but the execution is an absolute joke. Don’t waste your time, that extra few dollars before you get paid is not worth the headache they cause.Show lesscactus321111
Amazing App/Benefit
Amazing benefit to be able to access your paycheck when unexpected things pop up instead of doing the check into cash places that want the other half of your paycheck just to give yourself a loan.
Only downside I have run into is since my employer has this set up the app won’t save any of my information not even my employer from the list (no matter how many times I check the box). But that is nothing compared to being able to cover the light bill because you had to take your dog to the vet earlier in the month.Show lessScubasdarlin
Doesn’t update
I’ve been using the app for about a month or two now, in the beginning the app was updating every single day and I was able to access what I needed when I needed it. Fast forward to this month it’s taking days to update and and when reaching support they don’t really give you a reason why they just request your time punches manually, it seems like a simple request but my employer is a secure company that doesn’t allow screen shots or external emails be sent so I can’t send in what is needed. It’s so frustrating! So much for being able to access your pay every day.Show lessJuanandJulie
Best Online Money App Ever
What makes this money app stand out from the competition is the ability to access my wages before my paycheck posts to my account every week. It’s like having a cash advance store in my pocket and with no added fees or interest it’s even better and cheaper than using traditional cash advance services. I have told all my colleagues at work about it and I will continue to rant and rave about this app for years to come!Show lessHostess 406
Terrible customer service
I was trying to reactivate my account and they wouldn’t do it because I couldn’t tell them the last transaction I made on the account l, note that I made this transaction well over four months ago and I gave them all of the information associated with the account but because I couldn’t tell them the amount down to the penny they would help me and all I want to do was update my phone number. This is worse customer service experience I have ever had. And when I requested to speak with a supervisor I was told no. I will never use this service again and I hope nobody has to go through what I went through.Show lessvpzcthulhu
Impressed- Next Gen
I found out about this app I guess through my employer in form of text message. I had secondary thoughts, but signed up just because I was in a tight situation. I always work and put in them hours at work. Only thing is I always have to wait on money. This app is allowing me to work get them hours and get rewarded right away. This app is truly next generation. I always thought, why should I have to wait for my pay for hours worked when the labor or service was completed? It’s 2022 going on 2023. Pay me if I work. Some bozos don’t that can work choose not to so reward those that do. So much more to say.Show lessBest dayum deliever driver
Rep said it’s not a complain line just doing my job
Not to be a Karen, I have been trying to access my funding for 48 hours+ and Emil that it would be great to just say that my company didn’t submit the hours…but it was updated already in their system so who is really at fault? Arthur B said that the system glitches everything out on top of it being my fault that I don’t have a time sheet…Aldrich said it would come in 30 minutes and stopped contacting to save face because I asked him to wait 23 minutes to see if it would update. Felix H said that I couldn’t access it due to the pay cycle starting today? Last time I checked the pay cycle was August 22-September 4 th which would make it the last day???
So what’s the truth? Honestly if you’re thinking about using this application, don’t. You’ll be in a mess of issues every two weeks. Honestly Dave is better!Show lessmrswinnerwinnerchickendinner
Developer Response
Hi there, we're sorry to hear you're having difficulty resolving an issue with our Customer Service. We'd like to look into this further. When possible, please email us at support@payactiv.com with “App reviews” in the subject line. Be sure to include your Employer's name, Employee ID, and Mobile number. Our team will be in touch as soon as possible.
