Leave a Review Peloton
Disappointing functionality, great classes
I’ve loved all the peloton classes but I’m very disappointed that the Apple Watch app, which integrates heart rate sensing in the peloton app, only integrates with the phone app, not if you’re using an iPad. I don’t know why it’s set up like this but it’s disappointing and frustrating.
Classes are wonderful and cover a wide range of abilities, with lots of different class lengths and music optionsShow lessRedSparrow04
Developer Response
Thanks for sharing your feedback with us. We apologize for the inconvenience. We have passed along your request for heartrate monitors on all platforms to the rest of our team for consideration as we continue to work on improvements. Please let us know at support@onepeloton.com if there's anything that we can assist you with.Maya’s review
Such a great app really make me feel like I’ve accomplished something!asdfvet
ADDICTING
What more can I say!!Mamanda13
Great exercise app.
Peloton can be a life-changing experience. During COVID-19, it’s so nice to be able to workout at home. I’m also so excited that they finally added a not taken by me filter. So useful. You have so many instructors which fit different fitness goals and personalities. I personally enjoy Matt Wilpers and Ross Rayburn, but there seems to be an instructor for everyone. I have a few problems/suggestions. One is my Fitbit. I connected my Inspire HR to my bike because I wanted it to count the minutes and steps. But it doesn’t work. For example, I’ll do a twenty minute ride and my Fitbit says 0 minutes. I press the share button after each ride, but that doesn’t help. I don’t know if this is a glitch or not, but can you please fix it? Another thing is German subtitles. I don’t speak German or anything, but I think it would be a good addition. I love this app so much and 100% encourage you to get this app, or the bike or Tread, but I hope you take my suggestion into account.Show lessDog lover!!!!! <3
Glitched when finishing workout
Love the classes. Good instructors.
My problem is that when finishing a workout, it’s stuck at the rate the class screen. No matter how random my grade is, it won’t leave that screen.
I have the iOS app, Apple Watch S3, and I airplay it.Solaryellow2000
95% great, 5% frustratingly unreliable
I’m an app only user. Classes are great and working out is more fun than ever! The variety of classes, quality of instruction, plethora of class options, and, yes, the badges have kept me a reliable user for months - and I used to *hate* trying to get up in the morning to exercise! I particularly love the new barre classes and hope for more soon?
My only/major complaint, and reason for one star off, is that live classes have gotten very unreliable with lots of skipping. This makes it really hard to track intervals, which is the core of so many of the cycling classes - you’ll be starting a 20 second speed interval and then 4 seconds later the instructor’s suddenly back to a steady pace... and just when you’ve figured out whether you skipped forward or backward, they’re on to something different and you missed it entirely. (or worse, you’re almost done with the interval and suddenly it skips back to beginning and doubles the length of the push!)
Super frustrating, and considering all of my other streaming services work perfectly fine, they’re clearly skimping on something on the technology side.Show lessayne00
Changed my life
I’ve lost almost 15 pounds over the summer and feel like a completely different person!Luke Armbruster
Love this app!
I have tried a number of other exercise apps and pay-to-view exercise class sources. Peloton is definitely the best. I do not have a Peloton bike but use the classes with my less expensive spin bike and I am very happy with the results. My bike does not have any read outs for cadence or resistance but I can easily keep up with the instructors directions and adapt my efforts to be in line with the intended workout. I love the variety of workouts, the thoughtful and informed instruction, the quality of the video production, the ease of use with the app and the fact that all of it is ready anytime I want. I am getting back to working out after a very long break and this app has not only made it possible, it has made it fun. I am trying things I would never try at the gym- I completed Robyn’s Tabata challenge and am working my way through the Andy’s strength program. Would never do that in the intimidating space of the gym or if they didn’t make it approachable to try. Yes- there is a subscription fee. But for me that is money well spent and it is a bargain given all that I take from it.Show lesstravelswfamily
The worst customer service.
I am posting my experience with Peloton in Canada. I ordered the peloton original bike in July and it shipped in mid August. I really liked the bike. When peloton released the bike + I just made the 30 day cut off to return my bike and get the bike +.
When I called peloton they told me I have to buy the new bike and return the old bike. My payment was processed. My bike return got postponed 2x (no courtesy calls). My new bike delivery got changed 3x (again no courtesy call).
My original bike was picked up on Sep 23rd, and I have still not received a refund. Every time I call in the employees either shut the phone on me or blame it on billing and refuse to transfer me to a manager.
I’ve also tried the email method 6x where I get a response 50% of the time just blaming it on the billing department.
I finally had it and cancelled my Bike+ order thinking this might pressure peloton to get me my refund.
Peloton’s customer service is a complete joke. Their BBB rating is a D-.
Buyer beware.Show lessPhilipauer91
Developer Response
Please reach out to our Support team by submitting a ticket here: http://bit.ly/2kQy19s. We’ll make sure our team works to resolve this issue for you shortly.Love the instructors - great workouts!
I’ve fallen in love with this app. All of the instructors produce amazing fitness content and I love opening the app each day to see what classes are available and how much progress I’ve made. I don’t have any peloton equipment, yet I still have a huge variety of classes to choose from. It’s addictive. I recommend it to all my friends and family, despite its fallbacks.
I can only give it 4 stars because the app still needs a lot of improvement. I prefer to cast my workouts to the tv, but it has terrible compatibility with Google Chromecast. I’ll try to cast, then if I even just wake my phone to look at the lock screen, it’ll lose the play position. The audio will be mismatched with the video. Today it even was playing the same video out of both the tv and my phone at different times in the video. Additionally the UX isn’t very intuitive; it took me a while to get used to finding things in the app, and they’re different than where they are on the desktop. It needs simplification. Once these downfalls are addressed, I’ll be able to give it 5 stars. But for now I still love the app, though I just have a slightly frustrated experience.Show lessrlum894
