Pawshake User Reviews

Pawshake, Inc.

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Would be helpful if you advertise that this is not in all areas of the US, in fact it’s barely anywhere in the country. Waste of time if you are looking for a sitter in the United States

Deejayjoy2013

5 years ago

Godsend

I used Pawshake in Austria and England. I was new in both countries, didn’t know anyone and as I have to travel for work at times, I needed someone to look after my cat. Pawshake was a real godsend for me and my cat! I’ve used the app several times in different countries and the service didn’t disappoint. You get to meet the sitters free of charge before you decide on booking. Once you make the booking, you get regular updates (sometimes with pictures) from the pet sitter and one of them even wrote a “report” on how things went while I was gone! Really glad I found this service and have recommended it to many friends.

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Cat's Grace

5 years ago

Response from developer

Thank you for the lovely review and continuous support for Pawshake all around the world :-) This truly means a lot to us! Warm regards, Pawshake Support

Solid app and great service, a few very annoying quirks

This service is really great and convenient, and the app is mostly solid and does a pretty good job for the scheduling, reservation, and payment experience. The chats and notifications, though, are annoyingly quirky. They’re getting better (e.g. these features are more reliable than they were - at some point I was using SMS for with sitters instead of the app because it was so unpredictable - and they now support emojis) but 1) the messages thread in a strange way and default to the “not booked yet” outdated messages, and 2) they erratically notify you of messages on your profile page, where it makes no sense. It’s too bad the chat threading isn’t better (just by person is probably fine, like SMS’s, rather than by reservation!), because it’s where I spend 80% of my in-app time and it’s super annoying, but it’s still a great service overall.

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Jen.owens

6 years ago

Response from developer

Thank you so much for your lovely review! It's really encouraging to us that you see us improving, and we will always continue to do our best to give our users what they want. Thanks for your continuous support :) Warm regards, Pawshake Support

Would recommend for pet care

I’d highly recommend this app for finding a career/walker for you beloved pet. We have used the app twice for our little dog Maisy, and the experience we had and carer we found were great. Only improvement I would like to see is to the message part of the app, messages and photos come through fine, but when clicking on the message link to find old message (they don’t show up) or to instigate a new message to a current carer it is not very user friendly.

But overall we were happy with the service provided.

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stopsign38

6 years ago

Response from developer

Thank you for your valuable feedback :) We're so glad that you've enjoyed Pawshake and are happy that our sitters are able to be of assistance! Warm regards, Pawshake Support

Less Than Impressive

Two things:
1) Every time I open the app for the past week, it tells me there’s an upgrade and forces me to go the the App Store. Once there, I find the app is up to date. So why does it keep telling me there’s something new and forcing me to go to the App Store??

2) I would love to see some sort of quick response button for sitters. I have reached out to at least 17 different sitters with no response. Perhaps if they had a quick way to decline I wouldn’t waste precious time waiting to see if they’re going to respond.

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MindersL

6 years ago

Response from developer

Thank you for your feedback! Regarding 1) Our tech team were informed of it and have quickly sent out a fix for this issue, our apologies for it! 2) That's a really great suggestion! Our team has been informed of it, but I'm sincerely sorry that you've had this experience. We will work hard to stress to our stress the importance of a quick response time. Kind regards, Pawshake Support

Bad app and bad company

I signed up but the deactivated my profile because my pictures weren’t good enough. The contact form on the app doesn’t air and they don’t return my emails asking what to do better. My pet of thirteen years died recently and I thought pet sitting would be a nice way to feel better since I’m not really to get another pet, but instead I’m more depressed than ever. Thanks for nothing.

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Irieeeeeeeeee

6 years ago

Response from developer

Thank you for your feedback and we're so sorry to hear about your pet! Our team have sent you an email regarding how to improve your profile as all our sitter's profiles are expected to be of top quality. The email could have gone to your spam folder depending on your settings. Please feel free to contact us directly at info@pawshake.com and we will be more than happy to assist you! Kind regards, Pawshake Support

App update not working properly

Seem to be recent bugs in app update. Messages don’t appear in order received

Foxyalexk

6 years ago

Response from developer

Thank you for informing us about this! Our tech team has now sent out a fix for the bug :-) Rest assured that your feedback about features and bugs are all heard by our team! Warm regards, Pawshake Support

Excellent app

We have used Pawshake quite a bit and have found an excellent carer for our dog, who has looked after our dog several times now. Initially I had some log in difficulties with the app but with help from Pawshake desk these were resolved quickly and successfully. The message service works very well and it is also useful to read the summary information about carers and their reviews. The service fees are not the cheapest but you do pay for reliable, quality service.

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Biddie 28

6 years ago

Response from developer

Thank you for your kind feedback! We're so happy that you've had good experiences with our sitters, and that you're enjoying the function of our app - it means a lot to us :-) Warm regards, Pawshake Support

Great service

Been using Pawshake for a few years. As a pet minder I’ve gotten to meet many wounderful people and their fur families over the years from all over my region and out of town owners looking for somewhere to drop pups of for a few hours while they do a tourist adventure.

dogmum16

6 years ago

Response from developer

We're happy to have you be a part of our Pawshake family! Thank you for the lovely feedback, we're happy you're enjoying it. Warm regards, Pawshake Support

Uber for Pet Sitting

Great little app. You still need to make your profile in a browser, but after you've done that this App is easy to use and navigate.
Cute little "ruff" noise for notifications of bookings/enquiries, but not for messages within the App. 🤔
For some reason the App doesn’t always notify me that someone has sent a message after the first enquiry.
I wish they paid sitters to bank accounts rather than to PayPal. That restriction, along with some features only being possible via a browser rather than within the App is the only reason why this App isn’t a 5 star App.

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Slim_Chaedy

6 years ago

Response from developer

Hi there, Thank you very much for your feedback! We will certainly look into the notification issue. Please make sure to always download the latest versions, as bugs may have gotten fixed by now :-) Your feedback regarding the payment method is noted as well. Warm regards, Pawshake Support