Awesome App
This app is super easy to use and the service is awesome! I’ve ordered photo tiles from Sweet Pix three times now and not only did my order arrive quickly, but the quality was better than expected. I highly recommend!
Love it!
The tiles are lightweight and have great clarity. It would be a 5 star if I could create an account where I could save pics to a project. So that I could return to add more pics at a later time. As it stands I have to have all the pics ready to go as there is no way to save and return to a project.
Love this app!
Not only is it easy to use, but the photo tiles come out great! Customer service have also been super quick to help with any questions or when one of my tiles came peeled, they quickly put in a new order to be sent out! I definitely recommend giving them a try!
Wanted to love it, but...
My cousin has pics like this in her basement and I absolutely love them. The reviews are wonderful, so I was looking forward to purchasing photos. So much so that I was having troubles narrowing my photos down. After hours of searching for the perfect photos and going back and forth to choose the ones I wanted the app crashed and I lost the 32 photos that I finally landed on. This is the fourth time that I had to start from scratch (one time I accidentally closed out of the app). I don’t know if it ‘times out’ after letting them sit so long or what. All I know is that it’s 9:35p and I started this around 3p with intermittent pauses. I’m super frustrated with it at this point because it lost all of my work not once but 4 different times. Throwback: Think of the hours and hours you spent working on a paper and your computer crashed. That’s the frustration I feel right now. I don’t even write app reviews but this app needs serious improvement if you want to make it user friendly. The app needs to have a way to save the existing work. And there needs to be an easier way to delete a photo rather than making the user go back and delete the pic the same way they added it.
A note to future users: a work around would be to decide on the photos you want to use and put them in a separate photo album before opening the app. If I decide to use the app again that’s what I will do. For now though I can’t even think about it.
A note to future users: a work around would be to decide on the photos you want to use and put them in a separate photo album before opening the app. If I decide to use the app again that’s what I will do. For now though I can’t even think about it.
Show less
Response from developer
Hi Birdiebelle, sorry to hear you've had a less than awesome experience. We monitor feedback very closely and are consistently improving the app to ensure the best experience possible. Feedback like this is very valuable and is how we ensure our app is performing at its best. With that said, would you mind sharing what iOS and App version you are currently using? Our engineers are always working to make sure the app works on every iOS version and device and if there is a bug we want to make sure to address it right away. Please reach out to support@sweetpixapp.com and we will make sure to take good care of you.
Best Customer Service!
I ordered some photo tiles and some of them got damaged during shipping. I emailed the company and within a few hours, I got a response saying they would gladly replace the damaged tiles. It’s rare to find such good customer service these days and I will continue to order from them because of this and because the quality of the images is excellent. They are very clear and the color is perfect. I’m very happy with my purchase!
Show less
Still my Go-to!
Seriously.... still my favorite go-to app for all things home decor and gifts (bc who prints out their photos anymore?!)
Sweetpix makes it soo easy to get my favorite photos out for display (instead of procrastinating my photos away!)
Sweetpix makes it soo easy to get my favorite photos out for display (instead of procrastinating my photos away!)
Response from developer
Thank you very much for this very kind review. Really means a lot to us! Please accept this 25% OFF coupon code as a small token of our appreciation. Use code TY25 at checkout before 6/17/17 to receive a special discount!
💛💛
I received my photos and I just love them, I put them up as soon as I could! Unfortunately my email said they were delivered a few days ago and I had went on the porch and waited the next day, still no box. I started to get worried so I sent them an email to see where they could possibly be! I received an email back saying they were here to help, I had updates which was amazing and how she was going to call and do what she could to find it ! And few days went by with her help and I finally received them ! Thanks to Caitlin ❤️
Show less
Should’ve done this long ago!
I’ve had this app for a couple years and finally placed my first order. Why did I wait so long?! I looooove our Sweet Pix! The ordering process was simple, the shipment arrived in 5 days, and they looked amazing! The pix were easy to hang and are the perfect addition to our home. Thank you Sweet Pix...we will be ordering again!!
Show less
Falls off wall
So at first I loved the way my pics came out! After about a month one falls off the wall and when it hit the ground one of the corners got damaged. I was disappointed but thought that it was something we did. But then a week later a second picture falls off the wall. The idea of these is great but I had to take them all down and they are just sitting in a box. If they would have stayed on the wall I’d order again. But how I have to spend more money to fill up that space on my wall now.
Show less
Response from developer
Hi JenRosas, sorry to hear you didn't have a good experience, sounds like the batch of stickies may have been less than sticky. We do though have a 100% satisfaction guarantee and would love the opportunity to make things right. Could you email me Gina at gina@sweetpixapp.com and I will make sure we take care of things right away!
Sweet Pix cares for their customers
I’ve used a few photo tile companies before and loved Sweet Pix for their customer service. They help explain the process and answer any questions you have once you receive your order. These photo tiles were super easy to use. I’ve had them in my living room and then easily removed them to put in our master bedroom. I love this concept of photo tiles so I don’t have to worry about hanging up frame! That’s always a nightmare for me. Sweet Pix made it easy to order, was delivered fast, and included simple institutions on how to “hang them up”. Thank you for superior customer service!
Show less
