Leave a Review GET Mobile
App no longer works on my phone and just spins
Please fix this app. It was working for me on my phone but now no longer works. I have deleted it and added it back. I’ve used WiFi and no WiFi. It was working great up until a couple of weeks ago when it signed me out. Now when I download it and I click University of South Carolina it just spins and never loads. That’s if I can get to the screen to choose the university. I have not been able to add funds to my daughters account. There is no update and no fix. Please make it work. I have an iPhone 12. Never had issues until recently. Now it won’t do anything.Show lessH Hinson
Developer Response
Hi. We are sorry for the trouble you are experiencing. For further assistance, please email us at GETfeedback@cbord.com. Please include a description of the issue you are facing and the institution you are associated with so we can pass this along to the corresponding University admin for assistance. Thank you.never works
I keep re-entering my billing address and mirroring my details with my bank and nothing works. This app is garbage and the only reason people download this is because they have to. I have a balance and an active card that i could use in a card reader with my PIN but depositing funds into your account is simply too much for this app to handle and it will give you an error every time. Most useless app in the world.Show lesssbisb
This app is terrible
Update: I heard from someone at CBORD and I thought, “finally! Now we’re getting somewhere”. Nope. No help at all. They just rerouted me back to our campus administrator who is also unsure of how to solve my problem. I just need someone to delete my profile completely and let me try again. Sounds so simple to me!
Also, CBORD— come on. You need to create an app that works.
I can’t log in, and no one can help me: not the company (CBORD) or the administrator from my institution. Which is sad, because as a busy employee on a busy campus, I’d love the convenience of ordering ahead.Show lesskimrapp_70
Not reliable, often has issues
I have to write this review because too many times have there been technical errors with your software and logging in where I have ended up stranded at restaurants with my peers trying to pay with my flex dollars but the app is has various random errors. It is unreliable and frankly makes other students and I nervous for the luck of the draw "if the app will work this time" after we've had a meal. I hope they can fix regular issues and make the app more reliable!Show lessmal2000id
No more Touch ID option to Log In
The app works fine but it seems that sometime in the past couple months CBORD got rid of the Touch ID option to log in which is really frustrating. The feature worked fine but now it’s nowhere to be seen. There are still new iPhones models with Touch ID and I know Face ID is still an option for phones with that option, so it’s really annoying that they completely got rid of the Touch ID option to log in. I hope they’ll bring it back, but I doubt they will.Show lessDonuts4TW
Bug report
I have recently noticed that when the app is loading upon opening, occasionally it will display the barcode page(Before logging in). I am able to actually make payment with this barcode displayed. This essentially bypasses the pin/faceID check at opening stage and is a security risk.
I am confident that this is a bug since I have seen other apps displaying an “in-app” screen occasionally upon opening, which is usually where you turned the app off last time. It is in most cases not a big deal, but for this app in particular it is a problem, since it displays a usable barcode for payment.Show lessGGatheringStorm
Developer Response
Hi. Thank you for providing feedback. Can you write to us at GETfeedback@cbord.com. Kindly include a description of the issue you are facing. We will investigate immediately and share this with our developers. Thank you.Poorly coded app, bad UI
Feels like an 8th grader in a beginner coding elective put together this app. It’s very cumbersome, and just does not work 75% of the time. Huge issues with order not being notified of exceeding capacity until right before the order is placed. If you can’t mobile order, the app should not allow you to nearly complete the process and THEN tell you it’s over capacity. It’s incredibly lazy and a waste of time. Multitudes of buttons and sections of the app are straight up broken. I have a sneaking suspicion the program doesn’t even notify the vendors of pickup times…
Just wait in line. It won’t take nearly as long.Show lesshattiecb
Clumsy
*UPDATE:
I received a reply from the developers asking for more information. My children attend the University of South Carolina. My daughter is a senior and my son is a freshman. In order to manage both accounts, I have to have the app in two locations. The app does now allow to switch between students from the same school. I understand that I could go ahead and add funds through their website, but because of multi-layer authentication, my kids basically have to be here for me to add extra funds, which is why I downloaded the app to begin with - with the app, and my facial recognition, no additional authentication was required. Updating the app to allow switching between students as well as switching between schools would be fantastic. Many of my friends have children attending different schools, and it would behoove the developers at CBORD Group to work on making this app much more user friendly!
I only use this to add funds to my kid’s college card. I have a second child starting college and no way to add that child to this app. This means I have to put it onto a separate device in order to manage that account. Allowing app to manage multiple accounts is must!!!Show lessFifenhorn
Developer Response
Hi. Thank you for providing additional feedback! We have a solution for this, but it will require the university to enable Guest Login on the app. Guest Login allows users outside of the university to create a profile (no University login) to deposit money for multiple students at the university. It will also allow you to save the student information and place food orders when you are at the university. Right now South Carolina only supports one time deposits on the full site get.cbord.com. Please reach out to us at GETfeedback@cbord.com and we will pass this information over to USC. Thank you.I’m astounded by this app. It’s horrible
I feel honored to have the experience of using this horrible app. Truly it is a testament to how far programmers have come. Now I can use other apps and be happy with their minor glitches, because they pale in comparison to this app. I tried to set up an account, and it seemed to not work (for no apparent reason). Then I got bombarded with three emails sending me different verification codes. I tried to set up my account, and had to do so three times, for reasons unknown. When I tried to set up my FaceID it asked for a pin 3 times, not working (again for no apparent reason) each time. The last time I was entering a pin, it suddenly worked, but I hadn’t even finished entering it. It’s slow, it’s glitchy, and it’s very annoying. Also seems like these are recurring issues that aren’t getting resolved.Show lessbecenevimon
So incredibly awful.
This app is by far the worst app I have ever used. It’s so slow that it takes more time to order through the app than it would to just walk the 5-15 minutes to wherever I want to order. That app logs you out every couple of days and your password just stops working so you have to reset it every single week. On top of all this over half of the time it just straight up doesn’t work as it will repeatedly time out for hours on end even after reinstalling the app multiple times.Show lessTedmatt
